Transcript i – Intro to Usability INF385P – Usability Life Cycle

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INF385P – Intro to Usability
Week 3 – Usability Life Cycle
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Course web site . . .
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• http://courses.ischool.utexas.edu/Bias_R
andolph/2010/Fall/INF385P/index.html
• Thanks, Justin.
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Class wiki (template) . . .
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• http://courses.ischool.utexas.edu/rbias/wi
ki/
• Username: seven
• Password: plusorminustwo
• Thanks, Sam.
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Homework – Now remember, WHY are we looking
at these? For the yucks?
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Daniel Acevedo http://www.mikematas.com http://havenworks.com/
Ana Carmona http://dustincurtis.com/dear_american_airlines_redesign.html
https://www.aa.com/homePage.do
Amy Davis http://www.aldaily.com/ http://www.apartmenttherapy.com/
Mandy Deen http://www.bbc.co.uk/news/ http://www.yahoo.com
Marynia Goertz http://allrecipes.com Blackboard (www.courses.utexas.edu)
Catherine Grady http://www.cnn.com/ http://www.nytimes.com/
Lara Hanneman http://www.bbc.co.uk/news/ http://www.burlwoodbox.com/
Susie Herbstritt www.endless.com www.piperlime.com
Daniel M. Hill http://smarthistory.org/ http://www.lingscars.com/
Natalie Hill http://www.thewildernessdowntown.com http://www.godaddy.com
Nusrat Khan http://www.grameenamerica.com/ http://www.gdrc.org/icm/grameen-info.html Karen Kremer
http://www.faylib.org/ http://turbotax.intuit.com/
Steve Kuperman http://www.mla.org/ http://www.bk.com
Brent Sipes http://www.boingboing.net http://www.netlibrary.com.ezproxy.lib.utexas.edu/ListContent.aspx
Jamie Swim http://thebikesmiths.com/j/ Blackboard's discussion board function: www.courses.utexas.edu
Bhavna Verma http://www.wholefoodsmarket.com/ http://www.borders.com/online/store/Home
Tres Wilcox http://www.craigslist.org http://lesailes.hermes.com/us/en
Sandra E. Yates http://www.hulu.com/ http://www.amysicecreams.com/ Unafraid to take on Austin's Food
Mafia
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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General, kinda, process flow
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• Someone has an idea for a product/site.
– Maybe there was a problem that needs to be fixed,
or an identified efficiency
• Gotta figure out WHAT to build – Gather user
requirements
• Build something – Scientific underpinnings, Design
support
• Don’t be satisified with the first design – employ
iterative design approach -- Evaluation
• Don’t just thrown your findings “over the transom” -Advocacy
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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User Profiles
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• Or “personas.”
• From www.uxmatters.com: “In the UX world,
we know the value of personas. Personas do
all of this for us:
– They lend a personal face to our user population.
– They provide guidance for design.
– They help us understand who it is we are designing
for.
– They fill in for users when you can’t—or it isn’t
practical to—talk to them.
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Some resources
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• http://www.uxmatters.com/mt/archives/2009/0
9/whats-my-persona-developing-a-deep-anddimensioned-character.php
• Building A Data-backed Persona by Andrea
Wiggins, boxesandarrows.com
– http://www.boxesandarrows.com/view/building-adata
• Getting Started with Building Personas by
Howard Kaplan, FutureNow Inc.
– http://www.futurenowinc.com/resources/FutureNow
_Getting_Started_with_Building_Personas.pdf
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Not just demographics
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• BUT ALSO
– Knowledge
– Interests
– Goals
– Activities
– Expectations
– Influencers
– Frustrations
– Pain points
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Checklist for creating personas
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From “Personas: Focusing on getting the design right – Part 1”
by: Fiona Meighan
http://www.apogeehk.com/articles/Personas_Focusing_on_getting_t
he_design_right_Part1.html
– Find out about user goals through interviews and observing real end
users
– Ensure personas are created based on primary data you've collected
– Ensure personas are specific
– Include the key user goals only
– Ensure each persona has a name, age, family and occupation.
– The persona data should provide enough information for decisions to
be made and feature creep to be avoided.
– Design for a primary persona and possibly a secondary persona. The
goal is to narrow down who your team is designing for
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Key words: Requirements
Gathering
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User profile
Persona
Task analysis
Contextual inquiry
User/task matrix
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Key words: Sci Underpin
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HCI
Human information processing
Perception
Cognition
Mental models
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Key words: Design support
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Style guides
Patterns
Components
Bridge method
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Key words: Evaluation
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Lab testing
Field testing
Prototype testing
Paper-and-pencil testing
Remote usability testing
Crowd-sourced usability evaluation (!)
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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Key words: Advocacy
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Organizational placement
Cost-justification
Skill sets
Storytelling
Job titles – Usability, IA, UX, etc.
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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General resources
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• http://courses.ischool.utexas.edu/Bias_Randolph/2010
/Fall/INF385P/index.html
• www.useit.com
• http://www.usability.gov/
• http://www.upassoc.org/ and
http://www.upassoc.org/usability_resources/index.html
• http://www.stcsig.org/usability/
• http://www.hfes.org/web/Default.aspx
• http://www.sigchi.org/
• http://hcibib.org/
• You’ll find others!
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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So, my vision . . .
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• Over the next 3 or 4 or 5 weeks you wiki “teams” will:
– Find all sorts of pertinent resources, link to them
from our wiki
– Incorporate book reviews and white papers as
appropriate
– Come up with some design-a-rama for the wiki –
maybe some visuals, some IA
– At some point we’ll “go live” – ooh, first perhaps
one team of two will do as their final project a
usability evaluation of the usability wiki!
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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For next week
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• Send me your white paper topics. Due 4
weeks from today.
• More reading per syllabus.
• Usability test plan (for your final project) due in
6 weeks. Will help with pointers to templates.
• Next week – we’ll talk about wiki progress and
fine-tune.
R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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R. G. Bias | School of Information | UTA 5.424 | Phone: 512 471 7046 | [email protected]
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