Transcript Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou

Group 4:
Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou
Background
of MetroPCS
 Established in 1994 as
General Wireless
 5th largest
Telecommunications
network
 First in the world to
launch voice over LTE
Network
 9.5 million subscribers
 Currently operated by TMobile
Business
Problem
 Disconnect Between
Customer and Sales
Records
 Customer Service Slow
Down
 No way to connect
employee with their sales
 Time is Money!
Problems Our
Database Solves
 Reduce the Time a
Customer Waits
 Promotes Better
Customer Service
 Allows Managers to
Check Employee
Performance
Added Value
to MetroPCS
 Employee Efficiency will increase
 Improved Customer Service Turnover
 More Time to Generate Sales
 Decreases Negative Employee Attitudes
Keys to
Success
 Keep it Simple
 Interface was Intuitive
Welcome to MetroPCS