Transcript University Ombuds

Sue Theiss, MA
University Ombuds
PRINCIPLES
ROLES

Informal

Service Provider

Independent

Change Agent

Neutral/Impartial

Educator

Confidential
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Collaborator

We encourage people to argue

Diversity management
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Graduate Students

Tenure

… and Parents
Is it Getting
Hot in Here?
From Mom
“Your efforts … turned a frustrating conflict into
a positive experience. Not only has he
learned … academics… he has also learned to
approach a problem with calm rationality and
discuss his frustrations with poise and
dignity.”
Human Wellness
“I just feel better when I talk to you”
“My hair has stopped falling out”
“She kept me level when my world was turned
upside down”
From a Director
“… provided me with
a clear map on how to
overcome this conflict. I
was truly impressed
because the information
was factual and [we
used] research driven
steps on how to
overcome conflict. ”
From Faculty
“… able to provide dispassionate, objective
advice, contacted various individuals around
campus to collect information, and was a
calming influence in times where it was sorely
needed. She was the only person involved in
the process we came to trust without
question.”