Philadelphia Facts…

• 144 sq miles • Founded by William Penn in 1862 • 1.6 million and growing • Largest city in Pennsylvania • 2 nd largest City on the East Coast • 5 th most populous City in the US • 7 th largest metropolitan economy in the US ($368 billion in 2012)

Rich History – City of Firsts

•

First Hospital

•

First University

•

First Bank in the Country

•

First Stock Exchange

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First Zoo

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First computer

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First Capital of the United States

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First art museum and art school

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First Public Water Supply Project

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First Fire Insurance Company

Philadelphia’s Innovation Ecosystem

Philadelphia’s IT Portfolio

• • • • • • • • • Number of users –

26,000+

Number of servers –

1,800+

Number of devices (PCs, printers, laptops, other) –

26,000+

Number of locations –

250

Data center foot print –

16,000+ sq. ft.

Number of IT staff (City) –

680+

Number of IT staff (contractors) –

200+

Number of core business applications –

100+

Number of web pages –

16,000+

• Total IT spend – Operating –

$165m+ (annual)

– Capital –

$120m+ (5 year)

How do we get there? (cont)

2011 – Defining moment for IT Does Information Technology in Philadelphia…

• • • • • • • • • Maximize the effectiveness and efficiency of City government?

Strike the right balance between enterprise view and agency autonomy?

Advance innovative solutions and creative thinking?

Deliver best service at best value?

Enable accountability and transparency?

Align business and IT priorities?

Hold our vendors, consultants and suppliers accountable?

Keep the City’s exposure to risk at an acceptable level?

Operate on the principles of sustainability?

Where we were as an IT community in 2011

strong 1…weak 2

Success means we have to balance 3 key components Running the business

Keep the lights on

Enhancing the business

Modernize and Innovate Learn and Experiment

Growing the IT organization

And building the organization from the ground up

Who gets it done How we do it What we do Who we are

Guiding our day-to-day actions are the following operating principles

• • • • • • • •

“Cloud first” approach to delivering cost-effective infrastructure service Buy over build to leverage COTS and accelerate development Take on initiatives & technologies that are operationally achievable Enabling engagement-based government through Open Data and government transparency Internet-enabled business processes Self service for every transaction that does not require face2face authentication Preference for open source standards to preserve ROI of existing technology & build a foundation for the future Engage commissioners and agency heads in conversations and decisions around business architecture, enterprise architecture, information management and cyber security

How do we get there? (cont)

Operating principles continued

• • • • • • • • •

Advance Philadelphia’s innovation ecosystem Use Open Data to nurture the local tech community and, in turn, they can help solve neighborhood pressure points Evangelize GIS and other visualization tools to connect with citizens and the local community Federated approach to managing the City’s complex IT portfolio – can’t be everything to everyone Co-sourcing strategy to strike the right mix of talent pool and succession planning Competitive procurements to access best available solutions Advocate for small, women, and minority owned business participation since they are the backbone of our local tech community Educate everyone around you on the value of organizational hygiene to improve City’s security posture Practice creative frugality

How do we get there? (cont)

Build an innovation management program

• Chief Innovation Officer • Chief Data Officer • Open Data EO • Open Data Pipeline & Exchange Platform • Urban Mechanics & Civic Technology • Public Private Partnerships (P3) • 311 as a community engagement platform • Innovation Academy/Lab (coming in ‘14) • Philadelphia 2035 and Green Works • Bloomberg Grant for Social Entrepreneurship Program

Carefully orchestrated programs designed to grow and support the City’s innovation ecosystem

Community engagement means our strategies have to be built around Mobile + Web + Social + Cloud + Open/Big/GIS Data + + + +

Where are we headed?

By 2013 – Level 3 By 2015 – Level 4

The IT Portfolio – Past (2011)

Traditional IT Services

> 99% Keep the lights on

The IT Portfolio – Today

Traditional IT Services Innovation Management Community Engagement

< 60% Keep the lights on 30% 10% Innovate

Traditional IT Services

The IT Portfolio – 2015

Innovation Management Community Engagement

<30%

Keep lights on

50% 20% --- Innovate ---

The role of the Chief Innovation Officer…

• • • disrupt (in a productive way) expose data and use it as currency to spark civic innovation and community engagement use technology to drive meaningful change for the entire city

Thank you

Email – [email protected]

Twitter @adelebeid