Transcript SLDS State Support Team

DATA USE WORKSHOP
Friday, February 15, 2013
Corey Chatis, State Support Team
Allison Camara, SLDS Program Analyst
26th Annual Management Information Systems [MIS] Conference
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OVERVIEW
• Opening
• Data Use Framework (small group work/full group discussion)
• Plan
• Create
• Sustain
• State specific action plans
• Collective action plan
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GOALS OF WORKSHOP
Individual goal
To detail the current status of your state’s data use
strategy and identify concrete steps you will take to
further develop it.
Collective goal
To begin identifying states’ highest priority needs
regarding their data use strategies, and the desired
technical assistance/resources to address them.
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DATA USE FRAMEWORK
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DATA USE FRAMEWORK
PLAN
CREATE
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images
SUPPORT
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DATA USE FRAMEWORK: PLAN
Mission and Goals
• What is the point?
PLAN
CREATE
SUPPORT
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DATA USE FRAMEWORK: PLAN
Mission and Goals
• What is the point?
PLAN
CREATE
Identification and
prioritization of users
• Who are we serving?
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SUPPORT
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DATA USE FRAMEWORK: PLAN
Mission and Goals
• What is the point?
PLAN
CREATE
Identification and
prioritization of users
• Who are we serving?
SUPPORT
Identification of uses
• What types of decisions and/or
actions will the system inform?
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DATA USE FRAMEWORK: CREATE
Stakeholder engagement
• How do we involve those
whom we intend to serve?
PLAN
CREATE
SUPPORT
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DATA USE FRAMEWORK: CREATE
Stakeholder engagement
• How do we involve those
whom we intend to serve?
PLAN
CREATE
Products/Resources
• What types of products/
resources will the SLDS generate?
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SUPPORT
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DATA USE FRAMEWORK: CREATE
Stakeholder engagement
• How do we involve those
whom we intend to serve?
PLAN
CREATE
Products/Resources
• What types of products/
resources will the SLDS generate?
SUPPORT
Delivery
• How will you deliver data to key users?
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DATA USE FRAMEWORK: SUPPORT
User support
• How will users know how to
use the system?
• How will users understand
the data provided by the
system?
PLAN
CREATE
SUPPORT
• How will users know what to
do with the data provided by
the system?
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DATA USE FRAMEWORK: SUPPORT (CONTINUED)
Evolution and Sustainability
• How do we continue to support
users and their needs as they
expand and evolve?
• How do we make the system an
essential resource for users?
PLAN
CREATE
SUPPORT
• How do we ensure we have the
resources to continue meeting
users’ needs?
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DATA USE FRAMEWORK
Identification of
Uses
Stakeholder Engagement
Identification &
Prioritization of Users
Products/Resources
PLAN
CREATE
Mission & Goals
Delivery
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SUPPORT
Evolution &
Sustainability
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User Support
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SELF ASSESSMENT
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DATA USE STRATEGY
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DATA USE STRATEGY: PLAN
Mission and Goals: What is the point?
• Defining and communicating a common vision
• Establishing clear goals, defining success – the value
of logic chains
• Ensuring that all subsequent decisions regarding
tools, products, training, communication, etc. are
anchored to the vision and goals
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DATA USE STRATEGY: PLAN
Identification and Prioritization of User Roles:
Who are we serving?
• The importance of focus: You cannot be everything
to everyone
• Understanding what is important to each user role
and how that supports the overall
mission/objectives of the SLDS
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DATA USE STRATEGY: PLAN
Identification of Uses: What types of decisions and/or
actions will the system inform?
• Ensuring the system has the data (granularity,
frequency, quality) required to appropriately inform
the identified decisions and/or actions
• Identifying the “hooks” for each user role - how will
the SLDS data help them improve their work
• Understanding how data can be applied within users’
current context: Actionable and relevant
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SMALL GROUP TASK:
PLAN
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DATA USE STRATEGY: PLAN
Respond to the small group task in your handout.
Be prepared to report out.
Use the flip charts to summarize:
•
Critical issues: What are the critical
issues/challenges you anticipate facing or have faced in
this area?
•
Needed resources: What resources, examples, or
assistance do you need?
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DATA USE STRATEGY: CREATE
Stakeholder engagement: How do we involve those
whom we intend to serve?
• Establishing goals for engagement
• Setting expectations up front: what is being asked,
what will be provided
• Communications versus input
• Leveraging existing groups
• The importance of follow-up
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DATA USE STRATEGY: CREATE
Products/Resources: What are we creating?
• Selecting tools appropriate for users
o
User population size
o
Technology skill level
• Degree of user-driven inquiry/interaction
• Creating sum greater than the parts – the power of
an aligned set of resources anchored to a core set
of critical questions
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DATA USE STRATEGY: CREATE
Delivery: How do we get it to users?
• Understanding users’ current work context
• The value of well planned rollouts
• Communication plan
• Timing based on users’ calendar
• Identifying hooks that prompt usage after initial
rollout
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SMALL GROUP TASK:
CREATE
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DATA USE STRATEGY: CREATE
Respond to the small group task in your handout.
Be prepared to report out.
Use the flip charts to summarize:
•
Critical issues: What are the critical
issues/challenges you anticipate facing or have faced in
this area?
•
Needed resources: What resources, examples, or
assistance do you need?
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DATA USE STRATEGY: SUPPORT
User Support: How will users know how to use the system?
• Creating a multi-pronged training plan
• In-person, webinars, on-line recordings
• Documentation vetted by end users
• Ensure system training is coupled with data training
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DATA USE STRATEGY: SUPPORT
User Support: How will users understand the data
provided by the system?
• Guarding against premature jumps to causation
• Establishing data as the start of the investigation
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DATA USE STRATEGY: SUPPORT
User Support: How will users know what to do with the
data provided by the system?
• Partnering with program areas within your agency
(professional development, curriculum and
instruction)
• Partnering with other agencies, higher education
institutions, nonprofits, etc. that already work with
users and share your end goals
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DATA USE STRATEGY: SUPPORT
Evolution and Sustainability: How do we continue to
support users and their needs as they expand and evolve?
• Staying on top of policy and program changes – making
the SLDS the go-to information resource
• Establishing ongoing feedback mechanisms for key user
groups
• Usage metrics by report
• Developing a SLDS overview package for new
leadership
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DATA USE STRATEGY: SUPPORT
Evolution and Sustainability: How do we make the
system an essential resource for users?
• Identifying key information/uses that users start to
consider essential to their work
• The importance of branding all SLDS resources
• Usage metrics
• % of user population using system
• Frequency and timing of use
• Length of use
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DATA USE STRATEGY: SUPPORT
Evolution and Sustainability: How do we ensure we have the
resources to continue meeting users’ needs?
• Identifying in-house and contractor or vendor resources
required to stay responsive to users’ needs
• Help desk
• User documentation and training
• Business analysts and report writers
• Licenses and other fees to support growing user base
• Identifying sources of support: fiscal and in-kind
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SMALL GROUP TASK:
SUPPORT
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DATA USE STRATEGY: SUPPORT
Respond to the small group task in your handout.
Be prepared to report out.
Use the flip charts to summarize:
•
Critical issues: What are the critical issues/challenges
you anticipate facing or have faced in this area?
•
Needed resources: What resources, examples, or
assistance do you need?
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COLLECTIVE ACTION PLAN
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PRIORITIZING GREATEST AREAS OF NEED
PLAN
CREATE
SUPPORT
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CONTACTS AND RESOURCES
Contact information:
Corey Chatis, [email protected]
Allison Camara, [email protected]
Data use resources:
• See resource handout
• Public Domain Clearinghouse: contains this presentation and state
documents related to data use
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