Self Service in the Enterprise
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Transcript Self Service in the Enterprise
Self Service in the Enterprise
Patrik Sundqvist
Patrik Sundqvist
[email protected]
www.gridpro.se
Agenda
Self Service
Challenges
Tools
Walkthrough: Automated Request Fulfillment
Demo
Challenges
Audit
Approval
Cost effective
Automation
Security
Transparency
Tools
System Center Service Manager 2012
System Center Orchestrator
System Center Orchestrator
Drag-n-drop designer
Integration Packs
Proxy
Delegation
Monitor/Scheduled/Initiated
Automation
System Center Service Manager 2012
IT Service Management Processes
Dynamic CMDB
Connectors
AD, CM, VMM, OM, CSV
Self Service Portal
Auditing
Reporting
DW
Process: Automated Request Fulfillment
Automation
Runbooks
Service Catalogue
Templates
Request/Service Offerings
UI
Self Service Portal
Role Based Access
9
Automation
ACTIVITIES
RUNBOOKS
DATABUS
Units of execution
that perform
defined actions
System level
workflows that
execute a series of
linked activities
Publish and consume
Drag, drop, and
data between activities configure Visio-like
as a Runbook runs
authoring
Return
Data
Check
Schedule
DESIGNER
Service Catalogue
Your collection of standardized services (offerings)
Request offering
Defines the fulfillment process (via service request or incident template)
Defines input required by the fulfillment process
Service offering
Groups request offerings
Describes SLA and cost
Role based access to services
Users create service requests or incidents
Multi-language support
11
UI - Self Service Portal
SharePoint Foundation 2010 or higher
Service Catalog Scoped to User Roles
Customizable
Dynamic Forms
Input Validation (no coding required)
12
“Scenario: We want to provide IT with self service so
they can request a new VM in a standardized and
controlled way.”
Demo
Custom Cloud Process
Walkthrough of intelligent cloud provisioning
Re-capture
Import Deploy
VM Runbook
and Data
Build New VM
Request
Offering
Publish New
VM to
Service
Catalog
Create a
New VM
Request
4
1
2
3
IMPORT
BUILD
PUBLISH
CREATE
MONITOR
INVOKE
6
5
Monitor for New
VM Created and
Deployed
Microsoft Confidential
14
Invoke
Deploy VM
Runbook
www.gridpro.se
[email protected]
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