Transcript Document 7582580

Advisory Services
Oil, Gas, Mining, and Chemicals Department
Esther Petrilli
Outline
• Part I: Introduction
– Bank/IFC Mission Statements
– OED Report
– INF Knowledge Management Consultant
• Part II: Bank’s Advisory Services
– Other WBG Advisory Services/Help Desks
– Cost-Benefit Analysis
• Part III: Benefits to OGMC
– Summary of Benefits
• Part IV: How It Will Be Accomplished
– OGMC Plans
– Promotional Tools
• Sample Inquiries (separate handout)
Part I: Introduction
Bank/IFC Mission Statements
• Bank--To help people help themselves and
their environment by providing resources,
sharing knowledge, building capacity, and
forging partnerships in the public and private
sectors.
• IFC--We seek to continuously improve our
performance by responding to clients
promptly, sharing our successes, and
learning from our experience.
Part I: Introduction
OED Report
Sharing Knowledge: Innovations and
Remaining Challenges
• Management has not adequately defined the
roles for making knowledge sharing a way
of doing business
• Knowledge sharing is largely unmonitored
• Staff do not have incentive to make
knowledge sharing part of their work
Part I: Introduction
OED Report Recommendations
• Management should exercise more strategic
direction and oversight over Bank’s
knowledge processes
• Network and Regional units should tightly
link their knowledge-sharing activities to
lending and nonlending processes.
Part I: Introduction
INF KM Consultant
John Nellis
• Hired by INFVP to take stock of Quality
Enhancement, Knowledge, and Learning (QE-KL) services
• Statement from draft KM Report: “… If this
anticipation [of future INFVP expansion] is to be
anywhere near fulfilled, it will require a major
knowledge effort on the part of INFVP. That is, it
will need to devise, test, and disseminate new
instruments and procedures …”
Part II: Bank’s Advisory Services
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What they do
Sample statistics
Water Help Desk Analysis
FSKIS Cost-Benefit Analysis
Part II: Bank’s Advisory Services
What they do—KLAS example
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Respond to questions on Knowledge and Learning (K&L)
Connect with WBIKL teams and other experts
Facilitate access to K&L resources and tools
Highlight activities through the K&L newsletter
Showcase interesting activities via K&L events
Provide informational materials
Coordinate and participate in site visits/consulting engagements
Advise on the development of Advisory Services
Connect with Advisory Services on other development topics
Support K&L communities
Part II: Bank’s Advisory Services
Sample Statistics
Advisory Service
Energy
OED
Transport
Urban
Water
Requests per Month
40
2-300
20-25
25
100
Part II: Bank’s Advisory Services
Water Help Desk Analysis
Part II: Bank’s Advisory Services
Cost-Benefit Analysis
By FSKIS (Financial Sector Knowledge and Information Service)
• A conservative estimate of savings:
– Facts
• Financial expert costs on average $215,000* gross per year
• FSKIS staff member costs on average $69,967 gross per year
• FSKIS services approximately 720 research queries per year
– Assumptions
• Query takes 6 hours to research by financial expert
• Query takes 5 minutes to discuss with FSKIS to set context and purpose
• FSKIS takes 2.4 hours (on average) to complete search
*average cost of 1 Financial Sector expert is higher than other sectors.
Part II: Bank’s Advisory Services
Cost-Benefit Analysis
By FSKIS (Financial Sector Knowledge and Information
Service)--End user statements
• I (would spend) 10% of the cost of the whole project... It may seem a
bit too much, but having the right information may determine the
success of the project.
• …one additional Help Desk staff member could increase total
productivity by 3-4 percent–perhaps even more–whereas one
additional “producer” would, at best, give you a 1 percent increase in
productivity.
• “The new Bank structure does not leave adequate time for managers at
any level to take the time to disseminate or share information. The
Help Desk has the fingers and arms out checking what is being done
and, therefore, connecting people, too. It has become a nexus.”
Part III: Benefits to OGMC
OGMC Advisory Services
• Develop a one-stop shop to information resources
in OGMC
• Formalize and document knowledge-sharing
process
• Operate at a low cost
• Track responses and use them to locate, record,
manage, aggregate, share, and disseminate
information
• Build capacity within client countries by providing
centralized access to resources/experts in OGMC
• Allow OGMC to analyze client demand
Part IV: How It Will Be Accomplished
OGMC Plans
• Service account ([email protected])
• Phone line with voicemail (X83520)
• Staffing (on monthly rotation)
Niki Okoth—IFC Mining (February 2004, July 2004, December 2004)
Liz Hickman—IFC Oil & Gas (March 2004, August 2004)
Sanjeev Krishnan—IFC Chemicals (April 2004, September 2004)
Sasha Pugachevsky—WB Mining (May 2004, October 2004)
Esther Petrilli—WB Oil & Gas (June 2004, November 2004)
Abigail Tamakloe—Departmental Backup
• Case Management Tracking Database
Part IV: How It Will Be Accomplished
Promotional Plans
• Free marketing
– Meta tags (hidden text on the web page to help bring
the site up more readily in a search)
– OGMC Contact Us Page
– Registration with Bank Knowledge & Advisory
Services main page
– Announcement in Staff Connections, Bank’s World
Today regarding the initiation of the service
• Paid Marketing
– Business cards
Thank You!
Any Questions?