ISE 412: Human Factors Engineering

Dr. Laura Moody Fall, 2004

Course Goals      

Upon completion of ISE 412, students will be able to: Develop, conduct, and evaluate the results of human factors research.

Develop models of human-machine systems.

Develop information requirements based on understanding of human sensory processing and cognition.

Develop action requirements based on understanding of human response capabilities and limitations.

Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences.

Prerequisites and Grading  Prerequisites:   ISE 311 EGR 252  Grading       Homework/Labs Paper Review Team Project Exam 1 Exam 2 Final Exam  Participation 20% 10% 20% 15% 15% 20%

Background: History of Human Factors EARLY DAYS … LATER … NOW … UNDERSTANDING COMPLEXITY PERVASIVE HUMAN FACTORS

The Designer’s Dilemma

goals requirements priorities constraints

Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT.

Human Factors And Product Design

How a product connects with the user – 3 KEY FOCAL POINTS.

USEFUL

• Meets recognized needs • Supports goals & objectives • Improves the outcome • Enhances performance or efficiency • etc...

USABLE

• Fit, reach, strength • Visible, audible, etc.

• Understandable • Informative • Learnable • etc...

DESIRABLE Successful Products

• Pleasure in use • Satisfaction with outcome • Fit, feel, & finish • Cultural, social, lifestyle impact • Sense of empowerment • etc...

SUCCESSFUL PRODUCTS connect on all levels – they are USEFUL, USABLE, & DESIRABLE

A Framework for Understanding HF Now 

Hierarchy of User Needs (from Bonapace, 2002)

pleasure usability functionality safety and well-being 

Example …

‘Foundational’ Human Factors: Focus on Useful and Usable “

Usability

” : the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.

(ISO 9241-11)

For Example:

Towards the ‘New’ Human Factors: Adding ‘Desirable’

For Example:

 “Break out of the ‘sea of white’”  Provide a ‘useful’ and ‘usable’ product.

 Meet / exceed consumer needs.

pleasure usability functionality safety and well-being

Human Factors in the Product Development Process

CUSTOMER PRE IST

IDENTIFY BEHAVIORS, PERCEPTIONS BELIEFS AND ATTITUDES DEVELOP USER EXPERIENCE MAP IDENTIFY USER TYPES / STYLES OF USE DEVELOP PROCESS MAPS AND/OR USER MODELS AND INTERACTION STYLES INVESTIGATE HABITS AND PRACTICES E-SCAN, TRENDS ( cultural life style, ..) IDENTIFY UNMET LATENT NEEDS/DESIRES BENCHMARKING

POS PROJECT OBJECTIVE SUMMARY CSM CONCEPT SELECTION MILESTONE DRM DESIGN RELEASE MILESTONE MLM MARKET LAUNCH MILESTONE CONCEPTUALISATION

HF DESIGN REQUIREMENTS DESIGN GUIDANCE/RECCOMENDATION PROFESSIONAL ASSESSMENT CONCEPT EVALUATION BENCHMARKING

CONVERSION

DESIGN GUIDANCE PROFESSIONAL ASSESSMENT PRODUCT EVALUATION BENCHMARKING

PRM PRODUCTION RELEASE MILESTONE EXECUTION

FIELD TESTING FOLLOW UP RESEARCH BENCHMARKING

CUSTOMER

Research

IST IDEA SCREEN TOLLGATE

Model

CET CONCEPT EVALUATION TOLLGATE

Define Req’ts.

BET BUSINESS EVALUATION TOLLGATE

Design

POST AUDIT

Evaluation

Fields involved …

Course Outline

END OF DAY 1 …