Transcript Lithuanian e-government Workshop with MicroLink Group and SAP AG Vilnius

Lithuanian
e-government
Workshop with MicroLink Group and SAP AG
Vilnius
Jan 24, 2001
MicroLink’s overview
• The largest Baltic IT and internet company
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Sales in 2000 – EUR 60 million (2 m EUR in Lithuania)
750 employees, 70 in Lithuania
The only truly pan-Baltic IT company
No. 1 system integrator, No. 1 PC maker, No. 1 internet provider,
No. 1 portal in the Baltics
• Activities in Lithuania: Delfi Internet, Delfi portal, sales of PCs
and telecom equipment, large IT projects
• Major growth planned in Lithuania for Y2001
• Lithuania is becoming the Baltics’ biggest IT and internet market
by 2003
Overview of SAP AG
• 3rd largest software company in the world
• Global company with headquarters in Germany
• The world’s leading enterprise and government
software maker
• Sales in 9 months 2000 - 5.5 billion EUR
• 24000 employees
• SAPMarkets: Subsidiary of SAP focusing on B2B and
internet
• Clients in Lithuania: Ekranas,
Today’s agenda
• Lithuania.com: MicroLink’s vision in e-government
issues with experience from Estonia and Latvia
• Allan Martinson, CEO MicroLink
• Riina Einberg, project manager, MicroLink Systems
• Antra Zalite, head of Enterprise Applications, MicroLink/Fortech
• Teleconference with Estonian prime minister’s IT
advisor Linnar Viik
• SAP’s vision and experience in e-government. Eprocurement and citizen portal
• Natalia Parmenova, business development manager, SAPMarkets
Lithuania.com:
How to dot-com a country ?
Why to change ?
• A state is a service provider for its citizens
• Citizens pay for the service by paying taxes and
expect the most value for their money
• A small nation-state is an “expensive hobby”
• E-government’s only goal is to help the state to fulfil
its functions better
• E-government must deliver more
value for less money for its citizens
Why e-government ?
• All previous historic improvements of governments
and societies required high investments, but gave
slow and limited return
• Information era and internet open possibilities for
radical improvements with relatively little investment,
but quick and virtually unlimited return.
• A government is a large information-processing task.
• MicroLink’s estimate: 20% of Estonian state budget is spent on
gathering, managing and keeping information
3 crucial components of e-society
• Access
• Attitude
• Content & Services
Access and availability
• If there are no people in the Net, egoverment makes no sense
• Metcalfe’s Law: The value of the network is a square
of the number of people in the network (N²)
• 100000 people in the Net can make 10 billion connections.
• 1 million people in the Net can make 1 trillion connections
• E-society starts to evolve fast at 10% penetration
• Lithuania is just passing this mark
Internet penetration in the Baltics
38%
40%
35%
29%
30%
25%
17%
20%
15%
10%
10%
10%
5%
5%
0%
Estonia
Latvia
Lithuania
have used internet
in last 6 months,
Feb 2000
Estimate Dec 2000
How to boost penetration ?
• Estonian experience: The government
cannot force people to the Net, but it can
help to take down barriers
• Booster No. 1: Connect the public sector
• Booster No. 2: Liberate telecom market fast
regardless of what the old telco says
Connect the public sector
• Estonian experience:
• Tiger Leap project (since 1996)
• 100% of schools with computers (25 children per PC)
• 100% of schools with internet connection (75% with permanent
connection)
• 16 m EUR spent in 4 years
• 100% of public sector connected
• 20000 workplaces connected
• EEBone (govt.), Village Road (local auth.) projects
• ~100 public internet points all over Estonia
Liberate telecom sector
• Estonian free telecom market – first in the Baltics, but
Lithuania not far away (2003)
• Impact was felt already in autumn 1999 (free internet)
• Internet usage jumped >50% in one month (October 1999)
• Internet dial-up traffic per capita (minutes, 1999)
• Est 496
Lat 60
Lit 70
• Internet dial-up minutes in month (ML estimate):
• Estonia 60 million
• Latvia+Lithuania 50 million
New initiative – beat Finland by
2003
• Private initiative to be announced in February
• Main sponsor – Hansabank (100 m EEK = 25 m LTL
over 3 years)
• Target – to beat Finland in internet penetration in 3
years (become No. 1 in Europe ?)
• Target groups: bluecollars, farmers, pensioners etc
• MicroLink’s initiative: bring most companies online by
2003
3 crucial components of e-society
• Access
• Attitude
• Content & Services
Attitude & marketing
• An often-forgotten component of building e-society
• Internet needs face and name
• Attitude comes from opinion leaders
• Estonian examples:
• Linnar Viik, Prime Minister’s IT advisor – Tiger Tour
• Prime Minister Mart Laar – paperless government meetings, ecards by Christmas
• President Lennart Meri – patron of the Tiger Leap project
Mart Laar’s Christmas card ‘2000
3 crucial components of e-society
• Access
• Attitude
• Content & Services
Content & Services
• The most important component
• The actual reason to be in the Net
• Private sector creates most of the content
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E-banking (~25% users among adult population)
Leasing (25% of the leasing deals over net)
Mobile parking (10000 users in Tallinn)
New media
E-billing (gas, electricity, telephone)
Business-to-business applications
etc
Core principles of building egovernment
• Focus on well-defined projects, not to do all things for
all people
• Huge effect can gained through small efforts (80:20
principle)
• Try not to overregulate, even in the government – all
the best things in e-government have been done
“accidentially” and based on local initiative
• ... but have clearly defined power and vision center
with “licence to kill” overseeing the e-government
Government portal
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All government branches, municipalities in the Net
All officials have e-mail and must answer to it
Very wide range of government information is public in real time
Required by the Public Information Law (2000)
Centralized government portal (www.gov.ee)
• Next step: Personalized citizen portal
• Oriented on public services, not just listing contacts
• Government IS a portal with physical front-end, not vice versa
E-tax department
• Classical case of “unpunished initiative”
• Online tax declarations in cooperation with banks in
2000 (7% of the declarations presented online)
• Reduced time of inputting and checking data
• Less time spent by taxpayers
• Outsourced server management
• Tax department’s server and databases managed by MicroLink
Systems following public tender
Paperless government
• (Almost) all state institutions use internet-based
document and workflow management systems
• The cabinet of ministers decided to get rid of papers
in August 2000
• Project completed in 1 month
• Cost: 0.7 m LTL
• Payback time: 1.5 years
Digital signature
• Law adopted in December 2000
• The government will launch own PKI authority +
private ones
• No real use of digital signature yet
• The private sector (banking) will probably be early
adopter
• E-notarius
E-elections
• Current experience: Election results gathered and
published using internet (parliamentary and local
elections in 1999)
• Law on elections amended in 2000, allowing next
general and local elections to be held over internet
(2002-2003)
State registers
• Current status: no effective central administration of
registers, limited cross-usage
• Project on creation of uniting layer of registers
allowing online cross-usage (XML)
• One register fully managed by private company
(Estonian Central Depositary)
E-procurement
• Goal to move all government tenders to internet by
2003
• More on e-procurement ideas in SAPMarkets
presentation
Conclusion
• There is no manual on building an e-government:
Everybody is looking for answers
• Lithuanian e-government concept is very clear and
radical document
• No other Baltic government has been so open in
discussions of the e-government concepts
• We wish you all the luck and are anxious to
participate...
• ... because we like it !