Transcript NETWORK PLANNING TASK FORCE FY’06 Network Strategic Discussions 11/7/05

NETWORK PLANNING TASK
FORCE FY’06
Network Strategic Discussions
11/7/05
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Meeting Schedule – FY 2006
■ Summer Planning Sessions (2)
■ July 18
■ August 01
■ Fall Focus Groups (2)
■ September 19
■ Fall Meetings (6)
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October 03 – Security Priority Setting
October 17 – Network Priority Setting
October 31 – Strategic Security Discussions
November 07 – Network Strategic Discussions
November 21-Final Strategic Discussions/Summary of needed decisions
December 5 – Consensus/Prioritization/Rate Setting
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Agenda
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Wireless
VoIP
High speed connectivity to desktops/ servers
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Wireless (Current Status)
■ 400 ISC and School/Center access points.
■ Approximately 20% of campus has wireless connectivity.
■ Awaiting final approval for complete College House and
Sansom Place wireless installations (500 APs).
■ Discussions currently underway for Wireless in 21 Greek
houses. (42 APs)
■ Many large-scale installations pending – New McNeil,
Life Sciences, Bennett Hall.
■ Any other big installations pending?
■ By Fall 2006, Penn could have about 50% wireless
connectivity.
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Wireless Strategic Discussion
■ What are we trying to accomplish?
■ 100% of campus with wireless?
■ ISC managing all infrastructure centrally?
■ If all pending installations are approved and
completed Penn, will be about 50% wireless.
■ What other strategies may we employ to get
a campus-wide deployment?
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Wireless (Supporting Proposals) FY ’07
■ ISC to capitalize access point hardware, using a 3year depreciation schedule.
■ Deploy next generation of wireless technology.
■ Costs for hardware depreciation, hardware/software
support, staff, etc. will be about $27/month per AP.
■ It is currently $27/month without hardware depreciation.
■ How is the subsidy working for public wireless IP
addresses?
■ Should we subsidize all wireless IP addresses?
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New Wireless Support Costs (Monthly Fee
Per Access Point)
■ Cost Breakdown
■ Hardware depreciation
$13
■ Hardware/software maintenance $ 5
■ Staff costs per AP
$9
■ TOTAL
$27
■ Monthly charges in FY’04 and ’05 were $30 and $27 respectively,
without hardware capitalization.
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Voice (Current Status)
■ 25,000 Verizon Centrex users including on-campus
students.
■ Most work is outsourced
■ MACs slow and costly
■ Local calls costly
■ LD service with Paetec.
■ Over 12,000 voicemail users
■ Several different, legacy ACDs
■ Negotiated low-cost phone line and usage contracts.
■ Developed programs with three cellular phone service
providers for members of the University community.
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Voice Plans (FY ’06)
■ Developing flexible, cost-effective services based on VoIP.
■ Performing R&D into
■ Unified Messaging to access and manage voice mail through
either a telephone or an electronic mail program.
■ Software-based telephones (Softphones).
■ Telephone directory services via interactive voice response (IVR)
■ Telephone set portability, using VoIP handsets that can
autoconfigure anywhere on any IP network.
■ Products that support agent call handling and distribution for call
centers (Automatic Call Distribution - ACD).
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Voice Plans (FY ‘07)
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Explore integration of Instant Messaging and Video
Conferencing (Integrated Communications) in userspecified ways (Presence).
Explore dual mode cellular/802.11 devices that work
as conventional cell phones as well as on-campus
wireless devices.
Perform R&D into location-based services,
supporting user location for emergency services as
well as customized user services based on a user's
specific location.
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Voice Communications (Why change?)
■ Drivers
■ Penn’s voice infrastructure, especially building-to-building copper
cables are 25-100 years old, very costly to maintain and can take
a long time to replace, thus making basic phone service not as
reliable.
■ There is very little voice infrastructure redundancy.
■ Legacy voice mail and ACD systems are costly to operate and
lack enhanced functionality.
■ Verizon MACs are inflexible and costly.
■ Potentially recover lost revenue from students
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$1.5M in last 5 years
■ Increase operational efficiencies
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Need to manage only one infrastructure.
■ Architecture to enable competition between service providers.
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Via IP technology- same connection
LEC and LD services
■ Position for voice-enabled applications – Pennintouch/SFS.
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VoIP (Global Advantages)
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Vendor independence.
Operational economies of scale.
Modern communications services lead to a
more efficient work environment.
Increase/remain competitive as a modern “HiTech” institution.
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Voice Communications (Business Process
Changes)
■ We are considering no new building feeds with
copper cables.
■ We need to replace legacy KSUs (Eagles, Extrom).
■ We are encouraging voice customers to make only
one technology leap forward
■ Delay upgrades to a legacy voice system
■ Upgrade to VoIP
■ We will be replacing our ACD and voice mail
systems to IP-based ones.
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Challenges / Risks
■ Infrastructure
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Move forward fast enough to avoid costly building-to-building telephone cable upgrades.
■ Customer communication/training
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We will effect all 25,000 voice customers.
■ Staffing
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New positions are a challenge. We are moving towards insourcing and will need more staff.
■ Financial
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While we are reasonably confident that expenses will not increase, it may be a challenge to
maintain the $1M voice cross-subsidy to the network.
■ Technology Leader
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First large scale implementation of open-source solution.
■ Dependency on Verizon
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Need their cooperation for the smoothest transition to a modern telephony architecture
Verizon is slow to migrate to new technologies (Recent acquisition of MCI might help.)
We can move forward without Verizon, but may have issues with
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Slowness of number portability
Number changes may be necessary
Dialing plans may need to change from 5 vs 10 digits
■ 911/511 Support
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VoIP phones will not work without power.
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VoIP Pilot (Current Status)
■ Campus pilot started with Vet School on 11/3
■ Nursing and CETS scheduled for November.
■ Van Pelt and Med School Computing for December.
■ Additional schools scheduled for 2006.
■ Goal - 500 participants for June 2006.
■ ProDesk support services in place
■ Customer and LSP programs in place
■ LSP training
■ Web site (http://www.upenn.edu/computing/voice/voip/)
■ Reference materials
■ Entire campus completed in 5 years or less with good
business drivers and most technical issues resolved.
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High-speed Connectivity for desktops and
servers
■ School/Center Needs
■ Increase desktop/server speeds
■ Lower charges for 100 and 1000Mbps connections.
■ 100Mbps charges have decreased from $30/month to $16.
■ ISC concerns
■ Increase bandwidth to users will increase costs for
■ Campus backbone (building and router interfaces)
■ Internet
■ Should we restrict bandwidth to buildings?
■ Should we restrict outbound bandwidth on IP
addresses? (like we do for residential students)
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