Transcript Document 7323392
Assessing ICT (Information and Communication Technology) Skills in the U.S. and Europe AACC WDI – 1/30/03
CompTIA
Computing Technology Industry Association • Not-for-profit trade association for the Technology Industry • Supports and represents more than 10,500 domestic and international companies in the global information technology industry • Provides a unified voice for the technology industry with programs in — Vendor-Neutral Certification Public Policy Workforce development ServiceMetric ® E-Commerce/E-Business
Workforce Development Mission
Provide the ICT industry with the information, tools and resources necessary to be successful in the recruitment, training, certification and retention of ICT workers worldwide.
Workforce 5-Step Model
Awareness Create/ Deliver Training Certification Linking People With Jobs Career Pathing and Lifelong Skills Develop ment
Key Projects and Programs
• Tech Career Compass – National Skills Standards • ICT Apprenticeship • JOBS+ program • Technology Learning Group
Trends
• Rise of “knowledge economy” • Globalization of work • Projects as work mode • “New employment contract” • Measure ROI • Worker Mobility
What Industry Wants
The right skills at the right time –
Faster
Reduce cost by eliminating redundant training Efficient recruiting, hiring, training and promotion Identifiable career paths, transferable skills and credentials that are industry recognized and respected Educators and trainers use industry driven standards to prepare people for employment
Common US/EU Issues
• Continually changing demand for ICT skills throughout the economy • Perceived lack of certification and assessment system that supports global mobility and industry requirements • Roles of stakeholders • Declining resources
US/EU Project Outcomes
• Develop Credential Framework • Inventory and analysis • • Map Policy implications • Create Credential System • Ongoing management / administration • Pilot Test • Formal and non-formal contexts • • Integration of classroom and OJL Articulation / crosswalk
Workforce Training Relationships Global – Industry National – Standards State/Region – Funding Local - Training
Observation
Over the 90,000 hours in a person’s worklife, we rigorously measure the performance and quality of 3,000 hours of academic/classroom preparation and haphazardly measure the rest (on the job learning) which is the most predictive measure of worker skill level
Certification
• • • • • Establishing industry-wide, nationally recognized standards of basic core competency levels Maximizing efficiency in recruiting, hiring, training and promoting employees Certifying individuals with in-demand skills Providing job seekers identifiable career paths, transferable skills and industry recognized credentials Producing the standards necessary to better prepare individuals to meet today's job requirements
Issues
• Scope • Quality • Validity • Coverage • Integration • Harmonization • GeoPolitics
A p The ICT Occupational Structure Specialization Level 3-Mastery Specialization Level 2-Full Working Specialization Level 1-Foundational Core Competency Personal And Technical Skills For Entry Into Specialization Areas Basic Personal And Technical Skills For Entry Level Employment In IT C e r t i f i c a t i o n s
Process Of ICT Workforce Development In A Company Company Workforce
Institutionalize and Commit To The
Maturity and Performance
Process Realize Corporate Performance Improvement Objectives Implement Training and Track Progress Develop Plan For Training Develop Career & Salary Path Inventory of skills and identification of specific gaps General recognition of a This is the point where companies often fail. critical skill or value gap Scope
Company Workforce Maturity and Performance Process Of ICT Workforce Development In A Company Company Workforce
Linkage to the Institutionalize and Commit To The
Maturity and Performance
Process Realize Corporate Performance Improvement Objectives Implement Training and Track Progress Certifications / Career ID Educational Community Develop Plan For Training Develop Career & Salary Path Inventory of skills and identification of specific gaps General recognition of a Syllabi & OJT Task Lists Career Compass and Study Guides Assessment And Analytical Instruments critical skill or value gap Assessment Instruments
ICT Career Paths IT Worker Primary and/or Secondary Specialization Areas classroom instruction and structured OJT Specialization Skill Levels Entry Level Criteria Network Design & Admin Web Development & Admin IT Generalist (Tech Support Specialist) Database Development & Admin Digital Media Enterprise Systems Analysis and Integration Programming/ Software Engineering Project Management others Required Core Specialization Skills Specialization Elective Skills
Level 4 (Master Worker) Level 3 Worker) Level 2 (Full Working) Level 1 (Foundational) Level 0 (Employable) high school or GED, basic keyboard skills
How Assessment / OJL System Will Drive Performance
Apprenticeship Level
Level 4 Master Worker Level 3 Jou rney Worker
Learning/Proficiency Level
Creative Thinking Critical Thinking Analysis
Performance Outcomes
•Mastery of the most complex and challenging tasks •Leads process improvement and innovation •Provides coaching and mentoring •Successful in performing complex tasks without coaching •Provides coaching and mentoring to others
Performance Appraisal
Level 4
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages
Level 3
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages Level 2 Full Working Application •Works proficiently on moderately difficult tasks with minimal coaching •Meets performance objectives consistently
Level 2
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages Level 1 Foundational Comprehension Contributes and performs with coaching on simple tasks
Level 1
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages Pre-training Knowledge Book & lab learning only
The Career ID Concept
TechCareer Compass
• An online tool: For the industry to manage workforce performance and training For the individual to enable management of careers For trainers and certifying bodies to plan curricula to meet industry requirements http://tcc.comptia.org/