Transcript Document 7313199

VISAKHAPATNAM MUNICIPAL
CORPORATION
SAUKARYAM
e-nabling the Municipal Corporation to reach out to you.
Providing various Civic services through
Information Technology.
SAUKARYAM (Meaning facility)
An IT-driven initiative
reaching out to the
citizens of
Visakhapatnam.
Listed amongst the world’s
most useful sites.
One of the first of
its kind in the
country.
VISAKHAPATNAM MUNICIPAL
CORPORATION
The project “Saukaryam” has the potential to
provide great convenience to citizens, timely
redressal of their grievances and cutting down
of red tape delays.
Shri. N. Chandrababu Naidu,
Chief Minister of Andhra Pradesh
THE EARLIER SYSTEM
 Paying tax was taxing for the citizen.
 Eg: Paying of property tax involved
several visits to bill collectors, banks
and the Corporation.
 Made reconciliation of amounts difficult
for the Corporation.
 Eg: Demand Collection Balance took
about a month and was inaccurate.
 Huge amount of paper work.
 Inaccurate and incorrect information.
 Inadequate monitoring.
OUR IDEA OF E-GOVERNANCE
• Information is the government’s biggest equity and
should be used for the greater public good.
• More “e” and less government.
• Organic growth requiring lower start-up costs.
• Updating records in real time.
• Public / private partnership.
• Citizen focused.
• Systems re-engineering.
INITIATIVES & METHODOLOGY
(How we did it)
 Computerisation of past records.
 Development of Software Organically
 Setting up of LAN & WAN networks.
 Skill training for in-house staff.
 Selection of private partners.
 Public – private partnerships.
EXPERIENCES
 Initial resistance from
staff and skepticism
from citizens.
 Gradual acceptance.
 Enthusiastic
participation by all.
MODULES & SERVICES
NET WORK
IN-HOUSE
SYSTEMS
BANK COLLECTION
CENTRES
BIRTH/DEATH
REGISTRATION
PAYROLL
HUMAN
RESOURCE
ACCOUNTS
E-SEVA SAUKARYAM
(CIVIC CENTRES)
TAX COLLECTION
TAX COLLECTION
WEBSITE
BIRTH/DEATH
REGISTRATION
PAYMENT
GATEWAY
TAX
COLLECTION
COMPLAINT
REDRESSAL
COMPLAINT
REDRESSAL
BUILDING PLANS
APPROVAL, TRADE
LICENCES
BUILDING PLANS
APPROVAL, TRADE
LICENCES
WATER
CONNECTIONS
ONLINE
CIVIC FORUM
ONLINE
SANITATION
INFRASTRUCTURE WORK ONLINE
 Management Information
System for civil works put into
place.
 Module linked to website for
citizens to know the status.
 Contractors get online tender
notices.
 Budget monitoring &
adherence becomes possible.
 E-Procurement
NETWORK @ VMC
 LAN: 3 sq. Kms.
 MAN: 80 sq. Kms.
SOME CITIZEN-FRIENDLY,
PIONEERING FEATURES
 Collection of payments
through Credit cards.
 Home delivery of tax
receipts.
 Registration of births/deaths
online.
 Home delivery of birth /
death certificates
HOW HAVE WE FARED?
– A PROGRESS REPORT
 Life of citizens made much easier.
 Redressing of complaints reduced
from months to hours.
 Website receives over 1 lakh hits per
month.
 Over 3000 citizens approach civic
centres for various services every
day.
 Revenue collection up by 30%.
 A user-friendly touch screen for
computer illiterates.
REASONS FOR OUR SUCCESS
• Tasks simplified by breaking
into small doable tasks.
• Multiple stake holders.
• Education & sensitization of
citizens.
• Being sensitive to the needs
and concerns of citizens.
• Encouragement from an ITfriendly State Government.
AWARDS & RECOGNITION
While effective governance is our duty, it
enthuses us when we are acknowledged.
Some of the awards we have received:
• Stockholm Challenge
Award (Finalist)
• CRISIL
• UNDP TUGI
• CSI – TCS
• National Institute of Urban
Affairs
THE ROAD AHEAD
 GIS data based on aerial survey and satellite imagery
to aid decision-making.
 Mapping of databases to GIS images for property tax
etc.
 Remote monitoring of water supply, lighting, vehicle
fleet.
 Call Centres.
 Paper less office.
 To apply for ISO 9002.
Thank you for your attention