Transcript BANK WIZARD Bank account verification Presented by: Aidan Sparrowhawk Date: 18

BANK WIZARD
Bank account verification
Presented by: Aidan Sparrowhawk
Date: 18th September 2007
BANK WIZARD
BANK WIZARD
“Without bank account validation, most organisations
experience a data entry error of between 2% and
8%. It is estimated that the cost of these errors to UK
businesses is £1.56bn each year.”
“50 million Direct Debits and 2 million Direct Credit
rejections each year resulting in delayed receipt of
payments.”
“…an average cost of £30 to fix each rejected
payment.”
BACS Research May 2007
Bank account validation
QAS, George West House, Clapham,
London, SW4 0QL
5.QAS Ref
Benefits
Ensure details can exist
Supplement/correct data
provided
Pick up errors at point
of capture
Implications of getting it wrong
Financial (£30 average to fix)
Administration
Reduced citizen perception
Benefits of getting it right
Improve collection/payment
processes
Save transactional and
administrative costs
Free up resources
Why BANK WIZARD?
A leading bank account validation system
Valid and accurate bank data
Supports rigorous validation requirements
Regular updates
What our customers say…
“Direct Debit is our preferred payment collection
methods for a range of services – BANKWIZARD
allows us to process payments efficiently and sits
perfectly alongside our mission statement to bill and
collect local taxes efficiently and effectively and
continuously improve our services”
Malcolm Hayward, Wolverhampton City Council
Using suppression for proactive data quality
improvement
Presented by: Elaine Roche
Database degradation
13%*
14% per year
1.2 m
600,000*
*Source: ONS
What is Suppression data?
Goneaway / Movers
Change of Address
Deceased
Preference Service
QuickAddress Batch with Suppression
“86% of respondents see clear
benefits to suppressing data”
QAS suppression research July 2007
Why does suppression matter?
Ability to make
Improved
informed decisions
citizen
on accurate data – 39% Perception 79%
Compliance
42%
Stage 1
Assess the state of your data
Employ QAS data audit
Stage 1
Stage 2
What can you do about it?
– Use QuickAddress Batch to clean your database
Stage 2
Why?
Because data isn’t static
E.g. Elaine Roche
Aug 04: Moved Cork, Ireland  Gunnersbury Ave, Acton
Aug 05: Moved Gunnersbury Ave, Acton  Honeywell Rd, Clapham
Aug 06: Moved Honeywell Rd, Clapham  Balham Grove, Balham
Name and address captured pre-2006
is no longer accurate
Valuable contact information lost
Stage 2a
Solution?
– Use QuickAddress Batch to clean and suppress
Stage 2a
Stage 3
– Use QuickAddress Batch to maintain over time
Benefits of suppression
Cost savings
Improved citizen
perception
Reduced risk of fraud
Compliance
Internal joined up working
Ability to make informed
decisions based on
accurate data
What can you do next?
Request free data health
check
Contact your account
manager for a free copy
of Butler Group
Technology Audit
www.qas.co.uk/batchwithsuppression
Electronic Data Updates
Making your life easier
Dislikes
Presenting EDU
What does it mean to you?
Improves processes
No regular data updates
One less task on your to do list
Impact on level of service
Consistent service
Distribute benefits correctly/tackle fraud
What does it mean to you?
Authentication for the public sector
Presented by: James Blake
Authenticate
Scale of the problem
ID theft 'costs UK £1.7bn a year‘
‘£35/person’
Home Office Minister Andy Burnham Feb 2006
“In 2006-07 benefits thieves stole
an estimated £700 million of
public funds.”
Department for Work and Pensions
Where do you authenticate individuals?
Where do you authenticate citizens?
Revenues and Benefits
Parking permits
Self service
HR
Contact channels
Face to face
Via post
Contact centre
Websites
How can you authenticate customers?
OR
Documentary evidence
Database
Electronic authentication
What currently does “proof of identification” mean?
Typical Requirements:
Photo proof
Passport, Driving License
Proof of address
Driving License, Utility Bill
Fake ID’s
Stolen ID’s
How to commit ID Fraud
How to commit ID Fraud
“You name it
we fake it”
What’s the cost of doing it this way?
Processing/Storage
Training
Customer Service
What is electronic authentication?
Proves your customers identity
by comparing bio-graphical
information given at point of
application against data held
within authoritative databases
What is Authenticate for Public Sector?
Validation
Proving an identity exists
Verification
Proving the applicant is the owner of that identity
….does James Blake exist?
….am I James Blake?
Functional Overview
Validation
Data Input
Name
Address
Authenticate
Capture Fields
Secure
Internet
Connection
Validated Name and Address
PAF
Yes No
Matches
ER
Date of Birth
Time at address
Former Addresses
Time at these addresses
Male or Female
Telephone Numbers
No of Dependents
Bank Details
Owner Occupier
RDC
Authentication
Index
High Risk Alerts
Authentication
Verification
What are the benefits?
Paperless
process
Compliance
Customer
service
Fraud
Thank you for listening