Transcript Document 7233623
Our experience Some lessons learned
Ministry of Transport in Poland and World Bank Workshop on Road User Charging Systems Warsaw, 11-12 June 2007 0 IEA-eTrip presentation Iss1 Poland 2007 06 08
Outline
Focus on Egis Projects
Interoperability experience: the Information Exchange Agent project in Ireland
Independent Service Providers
Conclusions
June 2007 Egis Projects
1
Egis turnover, staff and activities in 2006
Egis turnover (2006): €382 million Total Staff: 5850 3350 Egis direct staff 2500 Operations and Maintenance companies Urban Transport 10% Roads & Highways 38% Urban & Regional Development 7% Operations & Maintenance 16% Airports 2% Institutional & Other 11% Rail 6% Maritme, Ports & Inland Waterways 10%
June 2007 Egis Projects
2
Egis Organisation
Scetauroute Semaly ISIS BCEOM Other engineering subsidiaries Engineering Caisse des Dépôts et Consignations
- Total consolidated balance: €173 billion - Staff Number: 35 900 - AAA rated financial organisation
100% EGIS SA Egis Projects EPAP Australia EPSYS Philippines Egis Projects Polska Concession Investments PPP & Turnkey Contracts 100% Transroute International 15 Operating Subsidiaries Worldwide Operation
June 2007 Egis Projects
3
Operations and ETC Services
Egis Projects has extensive experience in the field of tolling and customer relationship management for ETC services
15 projects currently in operation Operation Key Figures
Length of motorways: 950 km (850 in operation, 950 when fully operational)
Toll revenue: €792 million
Total staff: 2 850
Number of daily toll transactions: 1.33 million
Number of toll plazas (including ETC gantries): 102
Number of toll lanes: 474
Activities in Poland:
A4 Katowice-Krakow: operator of the motorway together with Stalexport (STA)
A2 Swiecko-Konin: investor in AWSA, system integrator and operator in AESA
Egis Projects Polska office in Warsaw
June 2007 Egis Projects
4
Toll Infrastructure in Ireland
June 2007
Galway to East Ballinasloe
ICON – to be open by 2010
Limerick Southern Ring Road Phase II
Direct Route – to be open by 2010
M1 Dundalk Western Bypass
(Celtic Roads)
M3 Clonee-Kells (Eurolink)
– Op 2009
M4 Kilcock-Kinnegad
(Eurolink)
Eastlink, Westlink
(NTR)
Dublin Port Tunnel
(Egis) – Op 2006
M50 Upgrade
(Sanef) – Op 2008
Portlaoise-Castletown & Culahill
Bid underway – to be open by 2010
Waterford Bypass
(Celtic Roads) – Op 2009
Fermoy Bypass
(DirectRoute) – Op 2006 Open to traffic Bids or construction in process
Egis Projects
7
Toll Infrastructure in Ireland
Toll projects fall under the National Roads Authority (NRA) responsibility
6 toll projects open to traffic as of 1 January 2007
Four existing and two new:
N8-Fermoy bypass
Dublin Port Tunnel (operated by Egis)
M50 Westlink infrastructure will be ORT by mid-2008 At least 6 additional toll roads to be open by 2010 (on-going PPP programme)
12 projects with toll activity in 2010
Potentially 12 different concessionaires (and operators)
Projects are spread out across the country
June 2007 Egis Projects
8
NRA Objectives and Activities
The National Roads Authority (NRA) is actively promoting Interoperable ETC in Ireland Aim: Offer the possibility to cross any tolled facility in the country on dedicated ETC lanes with one tag per vehicle and one national toll account
Defining basic interoperable rules in adherence to the EC Directive 2004/52/EC on interoperable road toll systems across Europe including the EETS (European Electronic Toll Service)
Setting contractual obligations in concession contracts, requirement for interoperable ETC facilities among toll operators
Providing a clearinghouse facility to the toll operators: the Information Exchange Agent (IEA)
June 2007 Egis Projects
9
IEA Functional Requirements
The Information Exchange Agent (IEA): a clearinghouse to manage ETC interoperability between toll operators
Information Exchange Agent (IEA) services required:
Collation, processing and distribution of data (customer and charging information) related to ETC operations
provided by all subscribing operators (transactions, enforcement information, subscribers’ black, white and grey lists)
Preparation of monthly statements for the settlement of interoperable revenue between operators
Provision of a help-desk for toll operators in relation to such services
Outsourcing system supply and operation contract on behalf of the NRA
June 2007 Egis Projects
10
IEA Functional Requirements
Information Exchange Agent From ROs and other ETC operators to IEA
Black/Grey/white Lists Roaming Transactions
Information Flows
From IEA to ROs and other ETC operators
Aggregate B/G/W Lists Relevant Transactions Monthly Balance Statements June 2007
Road Operator 1 Road Operator 2
Balance Payments (Monthly)
Road Operator 3
Egis Projects
11
IEA Contract & Organisation
Information Exchange Services Agreement: Outsourcing contract awarded to Egis for the delivery of IEA services
Contract duration: 6 months implementation, daily operations and progressive connection of new operators for 5 + 2 years Performance-based payments Awarded on basis of very competitive international tender process Overall contract value: approx. €5 million Information Exchange Agreement: multiple parties (NRA, IEA, Road Operators) interface agreement
Defines rights and obligations between the parties
Netting Agreement: among operators
Defines commercial rules in relation to interoperability (accounts settlements, roaming fees, etc)
June 2007 Egis Projects
12
Technical Solution – Business Model
ETC Service Provider (Tag Issuer)
Lists
Issuer
Consolidated charging information
Receive Consolidate distribute
Payment Invoice Charging information
IEA IEA Office
Consolidated Lists
Road Operator User
Service
Toll road service
June 2007 Egis Projects
13
Status of the IEA project
It works properly!
System successfully delivered in November 2005 (6 months from award to start-up) NRA statement: “It’s a great technical and operational success” Key facts:
6 Road Operators already signed up and connected to IEA
M1 Cetlic Roads M4-M6 Eurolink M8 Fermoy DirectRoute Dublin Port Tunnel (NRA/Egis M50 Westlink (NTR)
M50 Eastlink (NTR)
2 Independent Service Providers signed up and connected to IEA (Easypass and eTrip)
Total of 8 operators connected to the IEA service
June 2007 Egis Projects
14
Summary of success and benefits to users – 1/2
This has been the cornerstone to ETC interoperability in Ireland
In terms of technology, innovation and business model , the IEA is
A highly reliable, secure, easy to manage and scaleable technical architecture
An efficient and short implementation lead time: 6 months for the system design, development and commissioning
A simple interface for road operators and tag issuers, both on technical and commercial levels
June 2007 Egis Projects
15
Summary of success and benefits to users – 2/2
Irish road users are being offered the long anticipated “one account – one tag – one bill” service package
In terms of convenience for Road Operators and road users , the IEA is
A centralised architecture for data exchange for all Irish toll operators and tag issuers
Means a reduced number of data links and data exchanges (N operators to one IEA, instead of N-to-N operators)
A solution enabling separation of the road operator from the tag issuer (pure service provider)
Establishes basis for the emergence of independent tag operators and/or road operators without a specific tag subscribers’ management facility
June 2007 Egis Projects
16
Why a similar framework could be possible in Poland
Regulatory framework
Important to have a national regulator supervising all the tolling schemes (for example, in Poland)
This regulator can handle a back office which enables national management of black/grey/white lists and possibly exchange of transaction information between Toll Service Providers
This would help support technical and commercial interoperability between past and future tolling schemes
Requirement for all new schemes to be open tenders in adherence to EC Directive 2004/52/EC on interoperable road toll systems and the EETS (European Electronic Toll Service)
Egis can develop and operate such a clearinghouse system within the framework of interoperability objectives of National Roads Authorities
June 2007 Egis Projects
17
June 2007
Convenience has a new name and that name is eTrip
Egis Projects
18
What is the eTrip activity?
ETC Tag distribution – pure service provider independent from the infrastructure Customer account management
June 2007
A combination of three challenges: 1 Manage its own customers as an Independent Service Provider 2 Provide customer management services to concessionaires & car park managers 3 Associate extra services to ETC tags distributed for tolling
Egis Projects
19
ETC tag distribution business model
EP-Other-eTrip (tag issuers) Lists Issuer Consolidated charging information Information clearinghouse Receive Consolidate distribute Payment Invoice Charging information Clearinghouse Office Consolidated Lists Road/ Infrastructur e Operator Service User Toll Infrastructure
•
Service:
•
EP Others
June 2007 Egis Projects
20
Services proposed by eTrip to operators – 1/2
Opening & management of ETC users’ accounts Certification & purchasing of Electronic tags as well as management of stocks
Selling and distribution of Electronic tags to Users Conception and distribution of leaflets promoting the ETC services Collection of tolls from the Users' accounts and transfer of the relevant tolls to the Toll Operator bank account
Processing and transfer to the Toll Operator toll System of all White, Grey and Black lists (IEA)
Call centre & Point of Sales staff
June 2007 Egis Projects
21
Services proposed by eTrip to operators – 2/2
Customer website development & maintenance including customer self service space:
account opening
on-line payment
account details updates
etc
Management of a POS network and distribution partners Management of toll free tags (exemptions) Compliance with Toll Operator commercial policies Provision of the customer hotline services Reporting of all monies transferred, paid or collected Sending of all reports to the Toll Operator
June 2007 Egis Projects
22
Conclusions
Provides platform for ‘One account – One bill – One Tag’ for all road toll users
Key benefits for separating toll service providers from toll infrastructure operations
Toll service provider markets can be developed independently from public sector aspirations, planning and budget constraints
Toll service providers can reduce cost levels for (private or public owned) concession companies (infrastructure providers) whilst increasing the level of service to the road users
Toll service providers can provide additional services to road users (car parks, petrol stations, private access facilities, etc) Advantages for Governments
Higher take-up rate for ETC
Reduce ETC management costs Reduce operating costs for infrastructure operators
Lead the development of interoperability tolling/road user charging
June 2007
Advantages for road users
Increases user comfort Reduces complexity for subscribers – requires that this system be convenient to use and setup
Egis Projects
23
June 2007
Thank you for your attention
Contacts: Manager Business Development Steve Morello +33 1 30 48 48 66 [email protected] Manager of Business Unit Emmanuel Michaux +33 1 30 48 43 68 [email protected]
Egis Projects
24