Transcript NEW EDUCATOR ORIENTATION DEVELOPING SKILLS TO WORK WITH DIVERSE PEOPLE

NEW EDUCATOR
ORIENTATION
DEVELOPING SKILLS TO WORK
WITH DIVERSE PEOPLE
APRIL 28, 2011
Expectations of the Public
Provide leadership for programs
Be available and responsive
Provide information or direction upon
request
Project professional image
Expectations of the Public
Positive influence/role model for
youth
Well respected in community
Work well with organized groups
Expectations of the Public
Unrealistic
Be present for every phone call or
office visit
Always be available for clientele
visits in the field/county
Help select the Grand Champion
animal project for 4-H members
Expectations of the Public
Unrealistic
Transport livestock projects for
shows
Provide personal services, i.e. Graft
pecans, take soil or forage samples,
prune fruit or ornamental trees
Participate in every OHCE activity
Expectations of the Public
Unrealistic
Manage fairgrounds
Say yes to every request
Settle legal disputes
Expectations of Employers
Professionals agree to meet competencies
Teamwork is mandatory
Agree to be held accountable
Clientele satisfaction is a high priority
Expectations of Employers
Demonstrate professional growth
Work for the common good of the
organization
Continual investment by employee to
gain skills and become a better
employee
Development of Skills
“Firms should hire for attitude and
train for skill. Skills you can teach
but attitudes and character are
inherent.”
David Maister
Ten Most Desirable Qualities
Effective communicator
“How well we communicate is determined
not by how well we say things, but how
well we are understood.” Andrew Grove
Self Motivated
Team Player
Leadership Skills
Academic Achievement
Ten Most Desirable Qualities
Interpersonal Skills
Flexibility/Adaptability
Honesty/Integrity
Technical Skills
Work Ethic and Analytical/Problem Solving
Basic Business Advice for Success
Listen to Clients
“I remind myself every morning: Nothing I say
this day will teach me anything. So, If I’m going
to learn, I must do it by listening.”
Larry King
Provide Outstanding Service
Embrace Teamwork
Demonstrate Interest
Be Caring and Helpful
Working With People
“If you truly want to be effective in
today’s world, if you sincerely want
to understand other people, it seems
absolutely critical that we accept the
reality that all these people out there
who are different from the way we
are, are just as right, correct and
normal as us.”
Morris Massey
Keys to Working With People
Don’t criticize, condemn or complain
“The deepest urge in human nature is
the desire to be important”
Dr John Dewey
Keys to Working With People
“I am hearty in my approbation and
lavish in my praise”
Charles Scwab
“The only way on earth to influence
other people is to talk about what
they want and show them how to get
it”
Dale Carnegie
Keys to Working With People
“If there is any one secret of
success, it lies in the ability to get
the other persons point of view and
see things from that person’s angle
as well as your own”
Henry Ford
Smile
Keys to Working With People
Remember that a persons name is to
that person the sweetest and most
important sound in any language.
Be a good listener. People are a
hundred times more interested in
themselves and their wants and
problems than they are in your
wants and problems.
Keys to Working With People
“Tact is the ability to describe others
as they see themselves”.
Abraham Lincoln
Keys to Working With People
“The deepest principle in human
nature is the craving to be
appreciated”
William James
SAY THANK YOU!!!
How to Work With People
The only way to get the best of an
argument is to avoid one.
“Better give your path to a dog than
be bitten by him. Even killing the
dog will not cure the bite”
Abraham Lincoln
How to Work With People
Welcome the disagreement
Distrust your first instinctive impression
Control your temper
Listen first
Look for areas of agreement
Be honest
Promise to think over your opponent’s ideas and
study them
Thank your opponent sincerely for their interest
Postpone actions
How to Work With People
“Nothing gives one person so much
advantage over another as to remain
cool and unruffled under all
circumstances”.
Thomas Jefferson
How to Work With People
The person who asks the most
questions controls the conversation
Let the other person do most of the
talking
Talk about your own mistakes before
correcting others
Leadership can’t be claimed like
luggage at the airport. Leadership
can’t be inherited, even though you
may inherit a leadership position.
And leadership can’t be given as a
gift – even if you’ve been blessed
with an abundance of leadership
skills to share with someone else.
Leadership must be earned by
mastering a defined set of skills an
by working with others to achieve
common goals.”
David Cottrell
Excellent References
How to Win Friends and Influence People
Dale Carnegie
See You at the Top
Zig Ziglar
Managing Challenging Situations and People
Williams & Daugherty
QUESTIONS?
How to Work With People
“How far you go in life depends on
your being tender with the young,
compassionate with the aged,
sympathetic with the striving, and
tolerant of the weak and the strong.
Because someday in life you will
have been all of these.”
George Washington Carver