Transcript Tata Leadership Practices

Tata Leadership Practices
How do we create leaders who have
 a global perspective,
 deliver sustained performance and
 live the Tata Values?
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Contents
 Tata Values
 Globalization and the Business Imperatives
 Tata Leadership Practices
 TLPs & Leadership Talent
 Using TLPs
Context
Concept
Using TLPs
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The Foundation
“Leadership With Trust”
The Group’s growth and businesses continue to be
driven by its five core values
Integrity
Responsibility
Unity
Excellence
Understanding
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Tata Values
Integrity “We must conduct our business fairly, with honesty and
transparency. Everything we do must stand the test of public scrutiny.”
Understanding “We must be caring, show respect, compassion and
humanity for our colleagues and customers around the world, and
always work for the benefit of the communities we serve”
Excellence “We must constantly strive to achieve the highest possible
standards in our day-to-day work and in the quality of the goods and
services we provide.”
Unity “We must work cohesively with our colleagues across the Group &
with our customers and partners around the world, building strong
relationships based on tolerance, understanding and mutual
cooperation.”
Responsibility “We must continue to be responsible, sensitive to the
countries, communities and environments in which we work, always
ensuring that what comes from the people goes back to the people many
times over.”
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The Group Today: Business Focus
Growth and Leadership through Global
Competitiveness
 Value Creating Acquisitions
 Non-Cyclical New Businesses
 Domestic Dominance
 Global Competitiveness
Context
Concept
Using TLPs
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Our Key Need

How do we create Leaders

who have a global perspective

deliver sustained performance

live the Tata Values?
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Increasing the Group’s Leadership Bench
 Delivery of consistent high performance across
 Geographies
 Time
 Assignments
 How the high performance is delivered : What
behaviour will underpin sustained performance? These
behaviours are described through the Tata Leadership
Practices.
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Leadership Behavior
TLPs
“VISIBLE”
More assessable
through
observation
Behavior
What is demonstrated
consistently in day to day
activities.
What people around the leaders
“see”.
Skills
“WHAT IS
UNDERLYING”
Difficult to assess
Knowledge
Personality
Motives
Attributes
Attitude
Traits
Values
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The Tata Leadership Practices
 A set of behaviors that is required for superior performance in
the Tata context
 Excellent performers on-the-job demonstrate these behaviors
much more consistently than average or poor performers.
 TLPs provide us with a way to define in behavioral (output)
terms what we need to do to produce the results the
organization desires and do so in a way that lives our values and
builds our culture.
Context
Concept
Using TLPs
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Tata Leadership Practices
Three Clusters
People
Results
Business
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Tata Leadership Practices
Fourteen
Success Factors
People
Takes Ownership
People Development
Interpersonal effectiveness
Building Effective Teams
Withstanding Pressure
Results
Drive for Results
Customer Focus
Timely Decision making
Innovation Management
Business
Managing Vision & Purpose
Strategic Capability
Dealing with Ambiguity
Business Acumen
Functional Excellence
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TATA LEADERSHIP PRACTICES
Each success factor of the TLPs is translated across management levels
Junior
Middle
Senior
Top
Business
Managing Vision and Purpose Aligns goals
Sets priorities for success
Plans contingencies
Imagines best practice
Strategic Capabilities
Dealing with Ambiguity
Judges probabilities
Explores options
Plans to add value
Optimises value
Business Acumen
Learns & uses knowledge for Learns and uses knowledge
Functional Excellence
improving practice
for operational excellence
Steers the vision
Creates
breakthrough
strategies
Pioneers through uncertainty
Creates new value
Creates vision and purpose
Scopes strategic intent
Leaps into the future
Senses opportunities for new
value
Learns and uses knowledge Learns and uses knowledge
for business innovation
for creating strategy
Results
Drive For Results
Customer Focus
Timely Decision Making
Innovation Management
Plans, controls and reviews Creates high performance
work systems built on best
the work team activities to
practice to deliver business
deliver goals
goals
Collaborates with customers Explores and satisfies market
to add value
demands
Defines
and
resolves Intervenes
to
optimise
problems
systems
Evaluates
and
improves Leads and improves business
service to customers
operations
Leverages
organisational Develops the global business
Accountable for professional Accountable
for integrity
judgement
systems
Grows and develops others
Stimulates and supports a
learning culture
Engages
and
influences Creates
an
empowering
others
climate
Motivates and represents the Creates inter-team synergy
team
Handles
demands
of Handles demands of complex
operational conflict
systems
Accountable for coherence of
strategic choice
Reviews
organisational
capability and fosters talent
Projects an inspiring presence
capablity
to
satisfy
capability to deliver results
Senses
new
business
opportunities
Crystallises strategic choice
stakeholder demands
Stimulates
New
Market
demands
Commits
to
strategic
pathways
Capitalises
on
business Champions
and
steers
growth opportunities
business innovation
People
Takes Ownership
People Development
Interpersonal Effectiveness
Building Effective Teams
Withstands Pressure
Commissions patterns
teamwork
Handles demands of
innovation and change
Accountable for wisdom of
policies
Builds future capability
Fosters
a
network
collaborators
of Unifies the enterprise
of
Handles demands
12 of complex
and adverse world
How TLPs help to chart Potential
An example of a manager at Middle Management level having
potential for senior management level
Middle
Senior
Top
Takes Ownership
Accountable for integrity
systems
Accountable for coherence of
strategic choice
Accountable of wisdom of
policies
“Certainly”
“Now good sense of”
“Some grasp of”
Explores & satisfies market
demands
Senses new business
opportunities
Stimulates new market
demand
“Yes”
“Discusses &
understands”
“Not really creating yet”
Customer Focus
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Tata Values and TLPs
Integrity
We must conduct our business fairly,
with honesty and transparency.
Everything we do must stand the
test of public scrutiny
•
•
•
•
•
•
Understanding
We must be caring, show respect,
compassion and humanity for our
colleagues and customers around
the world and always work for the
benefit of India
Accepting responsibility for the consequences of
your decisions and actions (25)
Following through on commitments that you have
made (26)
Confronting conflict situations in an honest and
direct manner (27)
Consistently demonstrating high levels of integrity
in your daily contacts with others (28)
Going to bat for your direct reports when you feel
they are right (37)
Being willing to speak out on issues even when
your view is unpopular (40)
• Spending time with customers or those who have direct
contact with customers (8)
• Actively looking for ways to increase value and
satisfaction for the customer (9)
• Having a clear idea of what works in the market place
(11)
• Understanding the strategic implications of decisions
(17)
• Managing change in a thoughtful and well planned
rather than reactive manner (19)
• Being genuinely concerned about people development
(29)
• Working with others to continuously improve their
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personal performance (33)
Tata Values and TLPs
Excellence
We must constantly strive to achieve the
highest possible standards in our day-today work and in the quality of the goods
and services we provide.
Unity
We must work cohesively with our
colleagues across the Group & with our
customers and partners around the world,
building strong relationships based on
tolerance, understanding and mutual
cooperation.
• Demonstrating extraordinary levels of energy and
effort (1)
• Establishing high performance goals and standards (3)
• Making decisions based on what is best for the
customer (7)
• Rewarding people for trying new things rather than
punishing them for mistakes (10)
• Demonstrating awareness of changing industry and
market conditions (22)
• Keeping up to date with leading edge developments in
your field or function (23)
• Demonstrating a high level of skill in your functional
area (24)
• Challenging people to stretch themselves (30)
• Actively looking for ways to increase value and
satisfaction for the customers (9)
• Establishing a climate of openness and trust -35
• Establishing team or group goals as well as individual
goals (42)
• Demonstrating a balance between the individual and
the team - is a good team player (43)
• Encouraging people to collaborate with others in the
Tata Group (44)
• Encouraging an open exchange of ideas and different
points of view. (46)
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Tata Values and TLPs
Responsibility
We must continue to be responsible,
sensitive to the countries, communities
and environments in which we work,
always ensuring that what comes from the
people goes back to the people many
times over.”
• Solving immediate problems without sacrificing longterm results (5)
• Focusing your time and energy on the most important
priorities (6)
• Communicating an exciting vision for of the future for
the business (13)
• Helping people understand how their jobs contribute to
the overall success of the business (15)
• Giving people candid, even-handed feedback on how
they are doing on their jobs (31)
• Being supportive and helpful in your daily contacts
with others (32)
• Being open and candid with people rather than being
vague or indirect (38)
• Handling pressure smoothly and effectively (39)
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When values and principles are applied consistently,
they become behavioral habits
and this enables the fundamental transformation
of people, of relationships
and of organizations.
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How TLPs Work
Knowledge
Skill
Understands market
pricing dynamics
How to set up new
product introduction
process
TLP Demonstration
(#11)
Has a clear idea of what
works in the marketplace
TLP Demonstration
(#24)
TLPs
Demonstrates a high level of
skill in his/ her functional
area
TLP Demonstration (#28)
Consistently demonstrates high levels
of integrity in daily contact with others
Motives/ Attitude
Integrity – wants to work in an honest
and direct manner
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Using TLPs
 Performance Management
 Potential Assessment
 Leadership Development Planning
Context
Concept
Using TLPs
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TLPs: Manager’s Radar Chart
Drive For Results
Building Effective Teams
Withstands Pressure
Interpersonal Effectiveness
3
Timely Decision Making
2
Customer Focus
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Innovation Mgmt.
0
People Development
Managing Vision and Purpose
Takes Ownership
Functional Excellence
Strategic Capabilities
Dealing with Ambiguity
Business Acumen
3: Strength
2: Neither strength nor OFI
1: OFI
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Leadership Development by Level
Top
Management
People
Middle
Management
Frontline
Management
Business
Results
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Benefits of TLPs
TLPs provide a "road map" for the range of behaviors that produce
excellent performance. It helps:
 Drive Tata Values
 Companies "raise the bar" of performance expectations;
 Teams and individuals align their behavior with key
organizational strategies; and
 Each employee understands how to achieve expected
performance standards
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