Transcript Document 7116621

Technology for Non Profits
Sree Nilakanta
Priya Kothari
Learning Objectives
• To provide a basic understanding of the elements of a
technology plan and planning process.
• To introduce a scalable methodology for launching
and sustaining a technology planning process so
participants can work effectively with their technology
teams.
• To develop the capacity for organizations to address
and continue to solve technology issues to build
capacity.
• To introduce a method for assessing internal
technology strengths and weaknesses and identifying
key issues.
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Learning Objectives
• To build awareness of technology sustainability
issues and encourage creative thinking to find
solutions for professional development/training,
implementation, budgeting, and fundraising.
• To demystify important technical concepts that should
be addressed as part of the technology planning
process.
• To introduce techniques for researching technology
information efficiently on the Internet and a hands-on
opportunity to practice.
• To develop a knowledge community or enabling
network of artists around technology.
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Seven Characteristics of an
Online Organization
• Email addresses and desktop Internet access
for every staff member
• A local area network (LAN)
• Technical expertise to keep the systems
going
• Technology as a component of organizational
planning
• Email addresses for important online
constituencies
• Virus protection and routine data backup
• An organizational Web site
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Technology Plan
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What
Why
Who
How
Critical Success Factors
Resources
Gotchas
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What
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Written document
Identifies Goals and missions
Identifies Strategies and objectives
Identifies Technologies
Identifies Timeline
Defines Budget & Resource
requirements
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Why
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Obtain Funding
Effectively use technology
Buy right equipment
Save money
Avoid crises
Efficient use of staff time
Reduce turnover
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Who
• Tech team
– Staff, board, outside consultants
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Technical and non-technical people
Leader
Regular meeting and agendas
Roles and responsibilities
Tasks and deliverables
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How
• Organize
– Form Tech Team, Articulate Vision/ Goals, and
Involve Leadership
• Research
– Do Internal and External Research and Undertake
Technology Learning
• Formulate
– Revise Goals, Sustainability Strategies, and
Implementation Strategies
• Refine
– Evaluate and Monitor regularly
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Critical Success Factors
• Leadership
• Capacity for change
• Integration with strategic plan
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Winning strategies
• Assess IT literacy
• Tech management versus tech leadership
– Manage supply and demand
– Technology driven innovation
– Business vision-led innovation
• Build technology into leadership activities
• Get to know your CIO
• Use technology personally
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Winning Strategies
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Examine your infrastructures
Look outward
Hire internet revolutionaries (?)
Talk to customers all the time
Never stop learning
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Elements of Technology Plan
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Vision Statement
Goals
Integration with Strategic Plan
Programs & Services
Operations & Administration
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Tech Plan Elements
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Infrastructure
Connectivity
Equipment Lifecycle
Software
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Tech Plan Elements
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Staff Development & Training
Staffing
Funding Strategy
Implementing Change
Timeline
Budget
Evaluation
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Technology Vision Statement
• Describes how technology will benefit your
organization's mission and audience
• Has several paragraphs or a single page
• Synthesizes discussions with your technology
team and key audiences about the outcomes
of mission-driven use of technology
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Tips for Writing Technology
Vision Statement & Goals
• Our organization uses technology
(adverb) to achieve x outcome with x
audience(s)
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Examples of Vision Statement
• The Alliance is a recognized leader
among artist communities organizations
in the creative and efficient use of
technology for program management
and in establishing a global forum for a
dialogue on creativity and artists'
creative processes as a vital national
resource.
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Example of Vision Statement
• The Hoyt Institute of Fine Arts strives to
bring the best possible arts to the
greatest number of people by
integrating the use of technology to
efficiently deliver all programs and
services.
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Technology Goals
• Short "to do" statements
• Accomplish a specific outcome
• Reflect a specific mission-driven
outcome related to programs and
services
• Think expansively to articulate strategic
planning goals
• Be realistic.
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Examples of Goals
• Goal #1: To integrate the use of electronic
communications and technology to deliver
Alliance programs, resources, and services to
the field.
• Goal #5: To improve the Alliance's internal
capacity for staff members to share and
exchange information electronically within the
main office, with the upstate office, contracted
personnel, board members, and with all
appropriate external constituents.
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Integration with Strategic Plan
• Describe how your organization has integrated technology
planning into an overall strategic planning process or content of
strategic plan.
• Describe board involvement in the technology planning process
and how they will continue to be involved during implementation
• Describe how your organization involves individuals with both
technology and program expertise in the technology planning
process
• Describe the Tech Team's role in the planning process and
during implementation
• Describe any guiding philosophies that describe your
organization's approach to integrating technology into the daily
life of your organization.
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Example
• Goal #1 - Develop and implement a technology plan
that supports Creative Time's current strategic plan.
– This goal will be met by:
• Involving staff in the development of the technology plan with
strategic input by board members
• Assessing the current status of technology at Creative Time
• Establishing priorities and time lines for implementation of the
plan that are in line with the current strategic plan priorities
• Research advances in technology as we plan for hardware and
software upgrades, and cost effective connectivity solutions.
• Building in feedback and evaluation patterns to map the
organization's progress and make meaningful adjustments to
the plan as necessary.
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Programs & Services
• Describe programs and services.
• Summarize any audience research, field research, or work
process analysis
• Describe how technology will enhance the delivery of programs
or services.
• Describe how technology will make programs or services more
efficient.
– Include descriptions of any upgrades, redesigns, and improvements
in any program or service communication, materials creation, or
information systems/databases.
– Include a description what role the organization's Web site and
Internet presence will play in the short-term and long-term
strategies.
• Describe how information collected through the organization's
Web site will be integrated with organizational databases.
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Example of Programs & Services
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Arts/Mail - We will redesign the
customer database to capture
more detailed information on
buying habits and contribution
history. Upgrading the database
to Microsoft ACCESS will
enable us to utilize the relational
capabilities that are inherent in
the program. The redesign of
the ticketing database to
ACCESS will incorporate the
production of contracts,
therefore eliminating double
entry of information. In addition,
financial information will to be
directly accessible by the
Finance office over the network.
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Member Services -By
increasing our communication
with the arts groups over the
web, we will generate more
income for Arts/Boston through
increased poster and list sales.
Also, Member Services will
institute a Hardware Recycling
program. Ultimately, Arts/Boston
members will be able to apply
for used computers when we
upgrade our hardware.
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Operations
• Describe how technology will make administration and
operations more efficient.
• Summarize any audience research, field research, evaluation of
technology tools, and work process analysis your team
undertook to make decisions about technology.
• Describe how technology will make administration and
operations more efficient.
• Describe any upgrades, redesign, or improvements in
information systems that support administration or operations.
Include several paragraphs for each the following business
systems listed below, if applicable.
– Contact Databases
Fundraising
Financial
Marketing and Sales Inventory
Other
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Resources
• TechSoup
Accounting Software Analysis
Worksheet
Basic Database Analysis Worksheet
• Collection of Finance and Fundraising
Software for NPOS
Non-Profit TechWorld
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Connectivity
• Describe any upgrades, improvements, or redesigns
of your organization's LAN, WAN, and Internet
connection. If moving to a LAN or redesigning a LAN,
include a schematic diagram.
• Discuss strategy for installation of network cards,
hubs, routers, and wiring. If upgrading Internet
service, describe type and selection of vendor.
• Describe how staff who require access to online
resources have the software and hardware needed to
connect to these resources and individual email
accounts.
• Describe shared information resources.
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Resources
• Worksheets
• TechSoup's Internet Connection Worksheet will help you
figure out what type of Internet connection is needed for your
organization.
• TechSoup's Local Area Network (LAN) Worksheet will help
you think through local area network needs.
• Articles & Books
• OneNorthWest's LAN Primer is a brief introduction to
networking concepts.
• TechSoup offers an excellent introductory article on networks
called "Networking 101."
• TechSoup's Selecting the Best Internet Connection will give
you an overview of the different types of connection.
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Equipment Lifecycles
• Describe strategies for upgrading existing equipment
and retiring obsolete equipment.
– Include specific information about computers (hardware),
voice/mail systems, fax, copy machines, and other
technology equipment.
• Identify strategy for future purchase of new
computers.
• Identify maintenance schedule for existing and new
equipment.
– Include description of maintenance contracts for any existing
and newly purchased equipment. Include description of
leasing details, if leased.
• Identify staff person responsible for overseeing
equipment.
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Resources
• Worksheets
– TechSoup Hardware Analysis worksheet Questions to help you think through your
hardware needs.
– Hardware Inventory worksheet - Helps you
analyze the age of your equipment and
replacement cycle.
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Staff Development & Training
• Summarize the results of the digital literacy selfassessment or discussions with Team regarding
professional development.
• Describe what staff training/development is needed
to support the successful implementation of your
organization's technology plan.
• Describe minimum technology use requirements for
all staff.
• Describe methods and strategies for providing
technology training for minimum technology-use
requirements and for specific areas as related to your
technology plan.
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Resources
• Worksheet
– Techsoup's Staff Training Worksheet will help
you think through staff training needs.
• Articles
– TechSoup: Integrating Technology Training
Into The Organizational Culture by Mary Duffy
– Suggestions to Enrich Any Training Plan by
Carter McNamara, The Management
Assistance Program for Nonprofits
– Secrets of Success: Making Technology
Professional Development Work by Jamie
McKenzie
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Staffing
• Describe who on staff and your technology team will be
responsible for implementation of your technology plan.
• Describe any new staff positions that will be required as part of
the plan. Identify technology consultants that will be contracted.
• Describe staff responsibility or consultant contract for
administering network, regular maintenance (backup/virus
protection), fixing things when something goes wrong, and
incremental and major upgrades.
• Describe any technology-related policies such as acceptable
Internet use that will be implemented.
• Describe strategies for implementing ergonomics and educating
staff regarding safe computing habits.
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Resources
• Worksheet
– TechSoup's Support Staff Worksheet: Use these more
detailed questions to help you think through technology staff
support needs.
• Articles
– TechSoup: What do you need? Staff, Volunteers, or
Consultant?
– Coyote Communications,
How To Support Your Computer/Internet Systems
– Consultants OnTap: Advice on Selecting a Consultant
– TechSoup: Hiring a System Administrator
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Funding Strategy/Revenue
Sources
• Describe strategy for ongoing funding of
technology plan.
• Describe how technology needs will be
integrating into organizational
fundraising.
• How will you integrate technology costs
into existing revenue sources.
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Resources
• Helping.org
• NPower
• Network for Good
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Implementing Change
• Describe strategy for moving from "paper" to
implementation.
• Describe any pilots, phasing, or incremental changes.
• Describe strategies for implementing change,
particularly introduction of new or upgraded
equipment and software.
• Describe the mechanism through which your
organization plans to keep current on "best practices"
use of technology in the nonprofit/for-profit sector and
incorporates this knowledge into the technology plan.
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Budget
• Use the worksheet to identify how much
plan will cost implement.
• Base budgets on price quotes not older
than 18 months.
• Identify revenue sources and how
technology costs will be covered by
earned and unearned income or be part
of general operating costs.
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Resources
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Resources
Budget Worksheet to estimate costs
TechSoup: Technology Budgeting Basics by John Kenyon
Total Cost of Ownership
Taking TCO to the Classroom - links to resources to help you
analyze the cost of your technology plan.
NPower TCO Analysis SpreadSheet
Web Site Budgeting
To Research Equipment Prices
Ziff-Davis: ZdNet: Check the product reviews section and do a
price comparision in the ComputerShopper section.
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Session
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Getting Ready: Organizational
Assessment
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Leadership Development
Organizational Learning
Change Management
Stakeholder Involvement
Evaluation of Systems
Clarification of Programmatic Goals
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Leadership Development
• Is there support among your
organization’s leadership to develop a
technology plan?
• What are their perceptions and attitudes
about technology and technology
planning?
• How can you best educate these
individuals?
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Organizational Learning
• What type of expertise do you need on
a planning team?
• Who in your organization has this
expertise?
– Staff
– Board
– Consultants
– Volunteers
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Change Management
• What role does the implementation of
new technologies play in your strategy
for the next five years?
– Growth in current operations
– New opportunities
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Who do you need: Volunteer,
Consultant or Staff?
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Is your need short-term or ongoing?
Is the project urgent or mission critical?
What is your potential budget?
Is the project limited in scope?
What time commitment does the project
require?
• What kind of follow-up will be needed?
• How large is your organization?
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Stakeholder Involvement
• Are staff members able to use the
technology that is crucial to their
efficiency and to the tasks they need to
accomplish?
• What type of training have staff
members completed in the past? How
useful was it?
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Evaluation of Systems
• How would you assess your use of
technology compared to other agencies with
similar missions?
• Why do you need better systems?
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Streamline operations
Increase communication among staff
Reach out to clients
Cultivate your board
Communicate with your members
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Clarification of Programmatic
Goals
• What do you see as the most pressing
needs for your organization, that
technology might address?
• Why/how do you think computers can
help?
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Activity: Assessing Strengths
and Weaknesses
You should work in pairs with someone from an
organization other than your own. Each person will
have an opportunity to interview the other. Use the
question worksheet and take notes as you listen to
the other person. After you both have gone through
the interview, work together to create a list of positive
and negative factors that might help or impede a
successful technology planning process. Select one
or two "negative factors" and brainstorm possible
solutions. At the end of the session, we will ask
everyone to share a summary of their interviews.
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Activity: Technology
Assessment
• Technology Questionnaire
– Financial
– Staff
– Internal communications and information
systems
• Web site
• Email strategy
• Print materials development
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Getting Ready: Technological
Assessment
• Hardware assessment
• Software assessment
• Network setup, access policies,
protocols
• Databases
• Email
• Internet connectivity and web presence
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Hardware Inventory
• Sense of overall capacity and range of
workstations in your organization
• Avoid buying redundant technology
• Assess whether any of your current
technology is obsolete
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Software: What to Look For
• Compatibility
– Works well on both Mac and Windows
platforms
– Does not require a huge computer
processor or hard drive to function
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Software: What to Look For
• Stability
– People! Talk to other computer users
– Reviews available online
• CNET (www.cnet.com)
• ZDNet (www.zdnet.com)
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Software: What to Look For
• Scalability
– Flexibility to run software over an extended
period of time
– Ensures investment and saves money
• Support
– Ask around
– Test support by calling and asking a
question
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Software: What to Look For
• Ease of Use
– Intuitive
– If a complex program is required, ensure
that staff training is included in the budget
• Software Individuality
– Alternative software
– Free applications
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Software: What to Look For
• Discounts and donations
– Many major software applications are
available at a discounted price
– Ask for a donation from the manufacturer
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Resources
• Consistent Computer Bargains, Inc.
– www.1computerbargains.com
• Gifts In Kind International
– www.giftsinkind.org
• TechSoup’s Discounted and Donated
Software Resource List
• TechSoup’s TechSurveyor
– Do a technological assessment
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Information Management
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Collecting
Organizing
Analyzing
Reporting
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Databases
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Repository for your organization's information
Accessed and re-sorted for various uses
Databases are quite pervasive
More sophisticated and can manipulate the
data (i.e., sort, aggregate, skip fields, etc)
much more skillfully than a spreadsheet
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Use of Databases
• If you are an advocacy group, your mailing list is a wonderful
source of rich data on your core constituents.
• If you are a social services organization, the information you are
collecting about your clients on your intake and registration
forms is just the beginning of the data you are collecting on
services and referrals that you are coordinating.
• If you are an arts organization, the inventory you collect on your
collections is data-driven.
• If you are a school, the data you collect on enrollment and test
scores is critical to assessing overall performance.
• Every nonprofit collects data and in many cases, collects data
that if organized, can send powerful messages about the impact
the sector is making on communities and peoples' lives.
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Planning for Database
• Map out the current data collection process in
order to fully visualize what the current
practice is within your agency.
You can't modify your practices if you don't
know your starting point. Use a giant
whiteboard and be as detailed as possible,
breaking down the process into bite-sized
steps. Once that is done you can more easily
add and take steps away.
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Planning for Database
• Create a detailed model of your ideal data collection
process, incorporating all of what you consider to be
your agency's best practices.
Once you have mapped out your current practice,
map out your ideal model of data collection using all
of the wisdom your staff has from actual experience.
It's so important to look at the realities of the situation
in order to map out your best practice situation. Think
about the process not only from your staff
perspective but also from the perspective of the
clients from whom you are collecting the information.
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Planning for Database
• Identify the specific information the database must
manage and the outcomes your agency tracks (or
wants to track).
This step is critical. You don't necessarily want to
capture all of the information you currently collect, or
you might want to collect more or different
information. What data is needed by management to
make sound decisions about program success or
planning for the future? What outcome data is your
government funding source asking? What data does
your board need to see on a regular basis?
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Planning for Database
• Develop the functional requirements of your agency's
best practice service delivery model.
• Functional requirements are simply the things or
functions you want a database or software tool to do.
How do you want the data manipulated in order to
retrieve the information you need?
– For example, you may want a database to be able to search
to see if a client or consumer has received services from
your agency before. Or you may want a database to be able
to link individuals with other family members so that your
agency can get a count of both individuals served and
families served. Both of these are examples of functional
requirements.
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Database Design Dos
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Create relational database tables
Put like data in a single field
Put only 1 piece of data in a field
Use a number instead of a range
Decide on consistent rules for data entry
Create only necessary address fields
Enter information in the proper field
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Database design Don'ts
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Create one flat file
Create repeating fields
Use a range instead of a number
Enter data inconsistently
Create too many address-oriented fields
Use too many Yes/No fields
Enter the wrong type of data in a field
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Types of Databases
• Information and Referral databases
• Donation databases
• Contact/Client databases
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Information and Referral
• list of organizations
• most current and most complete list of
services and service providers
• relatively straightforward in design
• considerable staff time to keep current
• a fast machine and a network are
necessary
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Donor databases
• track information about potential donors, actual
donors and all donations
• require accurate reports of the destination and/or
sources of donated funds
• At minimum a donorbase should be able to do the
following:
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Generate donation reports
Allow you to sort your donors in a variety of ways
Record multiple donation/donor details
Create and sort lists of potential and current donors
Print letters and labels and a variety of reports
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Client database
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most common
very simple to the very complex
automatically generate reminders
Broad categories - like donation events
- are often built into pre-designed
packages
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Benchmarks for Effective
Database
• Build and Integrated Relationship
Management Database
– Your organization's database should be the "single
source" for contact, donation history, and all other
significant interactions with all of the people who
are important to your organization. It should be a
tool for creating and tracking online and offline
communications with all of those people. And it
should be a tool for recording your organization's
activities over time. In short, your database should
be a tool for managing relationships over time.
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Five Effective Tips
• Goal 1 - Your organization's database contains
information for all of the people and institutions with
whom your organization has relationships
– Have a single unified database, rather than a hodgepodge of
separate databases -- e.g., fundraising, media, activists,
email address books, etc.
– Gathering all of your relationship management data/contact
information into one database; makes it much easier to keep
it up to date and available to all key staff.
– Maintain information about folks' relationships to you: what
kind of people are they, and what are they most interested in
hearing about from you?
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Five Effective Tips
• Goal 2 - Your database is able to
function as a "communications engine"
that lets you generate online
communications with targeted groups of
people
– use your database to easily and effectively
generate both online and offline
communications with people
– use your database to generate a series of
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emails
Five Effective Tips
• Goal 3 - Your database is able to track
your online and offline interactions with
people and organizations
– track not only people, but events
– generate a phone list of people who have
attended events
– collect and analyze detailed information on
your organization's activities over time
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Five Effective Tips
• Goal 4 - All key people within your
organization should be able to input and
retrieve information in ways that are
appropriate to their job functions. Your
database should protect sensitive
information (e.g. giving
histories) from unauthorized access.
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Five Effective Tips
• Goal 5 - Your database should be
regularly backed up, and a copy stored
in a secure off-site location
– back up your database every day you use
it
– make sure you always have a reasonably
current copy of your database stored in a
secure off-site location
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How can you use Email?
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Email Newsletters
Action Alerts
Surveys
Event Invitations
Housekeeping
Autoreplies
Building Web Site Traffic
Fundraising
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Benefits of Email
• E-mail combines the speed and efficiency of the telephone with
the written word.
• Unlike the telephone, e-mail allows users to transfer files and
documents.
• Communication can take place whenever and wherever users
choose, freeing correspondents from the office and minimizing
the time difference between correspondents in distant locations.
• E-mail can reduce time spent in meetings by educating staff on
issues before the meeting, or it can eliminate the need for the
meeting entirely.
• E-mail allows the user to contact many users at once,
eliminating production and postage costs.
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Sending effective email
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Be concise – keep it one page
Use descriptive subject headers
Use shorter paragraphs
Use 70 char per line
Use discretion when quoting
Be polite and respectful
Be swift
Proof-read and spell check before sending
Continue to network through other means
Do not respond in anger
Let sender know of misdirected mail
Do not forward without sender’s permission
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What you need to Build a
Basic Web Site
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Computer
Internet Access
Web Space
Web Editor
Graphics Editor
Domain Name
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Building an Accessible
Website
• Organize content
– Clear and logical
– Headings, lists and consistent Structure
– CSS (Cascading Style Sheet)
• Images
– Provide text equivalents for non-text
elements
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Building an Accessible
Website
• Hypertext Links
– Use text that makes sense when read out
of context (e.g. avoid “Click Here”)
– Headings, lists and consistent Structure
– CSS (Cascading Style Sheet)
• Frames
– Don’t use them!
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Building an Accessible
Website
• Tables, Graphs, Charts
– Use them!
– Summarize
• Check your work
– Validate
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Tips for Avoiding Bad Web
Design
• Words, words, words
– Less is more
– Make your most important point first
– If you have a lot to say, give your visitor a
synopsis, and then a link to the full article
• Unreadable text
– Do not use a tiny font size
– Do not use a color that blends or clashes with the
background color
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Tips for Avoiding Bad Web
Design
• Huge pictures and graphics
– Too much download time
– Use a graphic-optimizing program to downsize
graphics
– If you have a lot to say, give your visitor a
synopsis, and then a link to the full article
• Long pages
– One or two screens of material per page
– Provide navigation
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Tips for Avoiding Bad Web
Design
• Blinking, Twinkling, Twirling Images
– Can get annoying
– Ask yourself if the movement works with
the images to convey your idea
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Why get Online? To Find
Out…
• How to get funding for a position
• Where to find certain government
documents
• What to remember when creating a
database
• Where to find grants to buy a computer
system
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Why get Online? To Find
Out…
• Info about a problem with a word
processing tool
• Tips for creating a newsletter
• Cool graphics
• How to connect with other nonprofit
organizations
• How to get volunteers
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Online Tips and Resources
• Time-saving search strategies
• Listservs and Internet Mailing Lists
• Databases and websites for
nonprofits
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Time-saving search strategies
• Be specific
• Enter exact phrase you are looking for
• Do not use all-CAPS unless what you
are looking for specifically uses them
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Listservs and Internet Mailing
Lists
• Build community through the internet
• Forward the same message to many
people at once
• Receive many messages at once in a
compiled and organized fashion
• Set up both by organizations and
individuals
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Listservs and Internet Mailing
Lists
Listservs function in two basic ways:
• Announcement
– Receive-only Lists
• Discussion
– Moderated Lists
– Unmoderated Lists
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Listservs and Internet Mailing
Lists
Lists can serve different functions:
• Information Lists
• Dialogue Lists
• Project Lists
Create your own Listserv
• Yahoo Groups
• Yahoo Briefcase – 30MB of storage space
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Mailing List resources
• TechSoup’s Listserv Resource List
• Google Groups (www.google.com)
– Easy to use search archive of Usenet
discussion groups
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Databases and Websites for
Nonprofits
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Idealist – www.idealist.org
Guidestar – www.guidestar.org
TechSoup – www.techsoup.org
Helping.org – www.helping.org
Volunteer Match –
www.volunteermatch.org
• Local volunteer centers
– 800-VOLUNTEER (800-865-8683)
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Virus
• A program or piece of code that is loaded onto your
computer without your knowledge and runs against
your wishes.
• Most viruses can also replicate themselves.
• All computer viruses are manmade.
• Can make a copy of itself over and over again is
relatively easy to produce. Even such a simple virus
is dangerous because it will quickly use all available
memory and bring the system to a halt.
• An even more dangerous type of virus is one capable
of transmitting itself across networks and bypassing
security systems
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Importance of Virus Protection
• Install virus protection software on all
computers and download the definitions on a
regular basis.
• Prevention is much easier than cleaning up
an infected system.
• Email is a vehicle to bring virus.
• Don't wait until your entire organization is
infected with an ugly virus that can delete all
your data to learn more about viruses!
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Keys to Virus Prevention
• Use Anti-Virus Software
• Update Virus Definitions at lease Every
Month
• Be Very Careful of Attachments
• Check All Incoming Data Disks
• Perform Regular Backups
• Run Windows Update or Apple Software
Update regularly
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Prevent Email Virus
• Disable or Uninstall Windows Scripting
Host
– Symantec’s noscript.exe will disable
scripting
• Make File Extensions Visible
• Disable Scripts Running from within
Email
– Woody Leonhard's free "Cure for Love"
utility
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Resources
• Symantec Anti-Virus Research Center
– http://www.symantec.com/avcenter/
• Symantec's noscript utility
– http://www.symantec.com/avcenter/venc/data/win.
script.hosting.html
• Norton AntiVirus tutorials
– http://www.symantec.com/techsupp/tutorial/
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Resources
•
McAfee Anti-Virus Center
– http://www.mcafee.com/anti-virus/
• Symantec Product Donation Information
– Symantec Donation
• Grisoft AVG 6.0 Free Edition -- Free Personal
AntiVirus software
– http://www.grisoft.com
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Resources
•
CERT
– http://www.cert.org
• The Virus Myths Home Page
– http://www.vmyths.com
• Yahoo's Listing of Virus Resources
– http://www.yahoo.com/Computers_and_Internet/
Security_and_Encryption/Viruses/
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Resources
• "Cure for Love" utility to detect and prevent
script viruses
– http://www.woodyswatch.com/special/
• Microsoft Office Service Release 1a
– http://officeupdate.microsoft.com/2000/
downloadDetails/O2kSR1DDL.htm
• Backing up your data
– ONE/Northwest's Backup Info
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Recycling Computers
• Computer Recycling Center (http://www.crc.org )
• Dell’s Managing Product End-of-Life
(http://www.dell.com/us/en/gen/corporate/
vision_050_environ.htm )
• IBM’s PC Recycling Service
(http://www.ibm.com/ibm/environment/products/
pcrservice.phtml )
• Share the Technology
(http://www.sharetechnology.org/)
• PEP (Parents, Educators, & Publishers)
(http://www.microweb.com/pepsite/Recycle/
recycle_index.html )
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