Troubleshooting
Download
Report
Transcript Troubleshooting
Basic
Troubleshooting
This work was created by PPL.
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 License. You are free to copy, distribute, transmit, and adapt this work
provided that this use is of a non-commercial nature, that any subsequent adaptations of the work are placed under a similar license, and that appropriate attribution is
provided where possible.
Uh-oh … Something’s wrong with my
computer.
What should
I do??
CHECK THE CORDS
Is your computer on?
Power Cord?
Power button?
Monitor
System Unit
Power Switch
Non-responsive screen?
Keyboard/mouse plugged in
USB vs PS/2
What do all those other cords do?
PORT
PURPOSE
Ethernet Port
Internet
Audio Ports
Speakers & Headphones
HDMI (“High Definition
Multimedia Interface”)
Projector
PICTURE
NOTHING IS MOVING …….
THE LIFE SAVER: Task Manager
CTRL + DELETE + ALT
Brings up Task Manager window
Click on program which is taking too long
to respond or whose CPU usage is colored
red.
“End Task”
RANDOMLY CRASHING?
Overheating
Remove any items covering the vents
Updated Anti-Virus?
Anti-virus updates contain important “fixes” – always install
updates to ensure broadest protection.
ISP BASICS
ISP – Internet Service Provider
Dial-Up
Cable and DSL
Wireless
Connection to an
Broadband Internet
Computer network that
Internet Service Provider access that uses cable
isn’t connected by a
via telephone lines
television and telephone cable (wire)
lines, respectively
WHAT DO ALL THESE NUMBERS MEAN?
56kbps
Email & light browsing
1Mbps
Lots of browsing, downloading music,
streaming videos OR multiple people in your
household
3Mbps
Serious gamers OR consistently send/receive
LARGE files
INTERNET CONNECTION LOST?
Check cables
Click on internet connection icon.
Network & Sharing Center
Disconnect/connect
Restart your computer
COOKIES
Used to make your web-browsing
experience more convenient by
remembering:
• Addresses
• Account numbers
• Usernames & Encrypted
passwords
• Last place on webpage
COOKIES
BUT – they can also be used to track specific web sites or a user’s navigation through a
particular website.
You CAN turn off cookies in your browser … but some websites may not load properly
DISABLE/ENABLE POP-UPS
Internet Explorer
Go to Tools -> Internet Options -> Privacy -> select your level on the scroll
Chrome
Settings -> Privacy/Content Settings
Pop-ups “pop-up” in different areas on different browsers
Chrome – address bar; IE – near Taskbar
DON’T CLICK ON LINKS
DON’T DOWNLOAD ATTACHMENTS!
AUDIO
Multiple audio ports and areas for
volume control.
Mute on?
Stereos plugged into headphone port?
No luck? Try “Hardware and Sound” in
the Control Panel.
STILL HAVING TROUBLE …
Google is your friend
Write down error message and call IT
INTERNET CRIME
MALWARE
HOW IT INFECTS:
Tricks you into installing, or installs
without your knowledge, along
with desired programs that seem
beneficial (Music, Videos, Games,
Screensavers, Pictures).
Distribution channels include IRC,
peer-to-peer networks, newsgroup
postings, etc.
WHAT IT DOES:
Steals personal information and
usage habits.
Can change computer settings,
home pages, and break other
programs.
Embeds deeply into OS, very
difficult to remove, can damage
files/equipment.
DON’T CLICK ON POP-UPS!