Transcript Welcome to Energia online Users guide online Welcome to Energia online - Quick Guide Step 1: Logging on Click on the customer log in section.

Welcome to
Energia online
Users guide
online
Welcome to Energia online - Quick Guide
Step 1: Logging on
Click on the customer log in section on the top right of the energia.ie homepage
Enter your e-mail address and password which you have received via e-mail at registration.
Step 2. Energia online plus
Provides basic functionality like meter read history and pdf version of your bills.
Click on the premium button to gain access to Energia online premium.
Energia online premium
Step 3: Select a category sheet - e.g. Consumption, expenditure etc
When you open Energia online premium the package defaults to the dashboard. You can
select one of the other tabs by simply clicking it.
b. Search box
You can select a specific characteristics through the search box.
c. Lock/unlocking your selections
You can lock your current selections. After locking you can continue to make other selections
but when you press the clear buttons you will revert to the locked selection. To clear a locked
selection - simply click on the unlocked button.
Step 4: Interrogating the charts
If you hover over a chart and hold down the left button your mouse you can select an area of
the chart and get more detailed information on just that information
Step 4: Select a report from the bottom of the screen.
Energia online premium defaults to the main report for each tab. You can select alternative
tabs from the bottom of the screen by clicking on them.
This is the example of the charts available in the expenditure tab.
Step 5: Select date range, MPRN, Site address etc from the selectors
You can select on a variety of account identifiers and there are 2 main ways of making your
selection:
a. Shortcut navigation
This allows you to click on the data value you wish to view through a series of drop down
menus and clicks.
You can select by date by simply clicking on the date - you can select multiple dates by
holding down the control key. The selected values turn green, available selections turn white
and unavailable selections are greyed out.
You can also click on the downward pointing arrow to select from the drop down menu.
If you have a specific account, MPRN, site address or other characteristic in mind you can
type in the information in the search area. This area will auto-fill based on the information
available.
Cycle & drill buttons
If available, you can click on the cycle button to display other dimensions/measure, or you
can use the drilldown to the next dimension of the chart.
You can print and export the data by using the relevant shortcut.
Step 5: Clearing your selections
To clear all selections click on the “clear” button from the tool bar. Use “back” button from the
toolbar to go to the previous selections. Once you press the “back” button you go back to the
original selection by pressing the “forward” button.
To clear selections in a specific field, click on the rubber icon
selections area.
next to the field in the current
Step 5: Setting up bookmarks
If you find that there is one particular selection that you are using on an ongoing basis for
a group of sites, tariff categories etc you can set up a bookmark which saves your current
selection for future reporting. Simply click on the bookmark dropdown menu at the top of the
package screen.
1
Welcome to Energia online
Energia online is a new state of the art online package that allow you to
view your Energia electricity and gas data. These powerful tools provide
you with reporting functionality which allows you to manipulate your
energy consumption, costs etc and view your information by data, site,
tariff category and a host of other criteria. It puts the power in your hands
to actively monitor and manage your information and develop meaningful
analysis of your energy consumption.
Over the past 10 years, we have gone from strength to strength meaning that we now provide competitive electricity and gas to 25%
of the Irish business sector. By significantly reducing your energy costs,
we can give your business the edge in today’s competitive business
climate. Energia Online is a major step forward in providing you with an
excellent market leading service and further enhances our commitment
to energy efficiency services. This tool will aid in the implementation of a
comprehensive energy management program. The reports available will
provide the foundation for an effective energy management strategy by
your organisation.
Welcome
This booklet provides you with most of the information you need to master
Energia online. We have taken a step-by-step approach to help you
navigate the package. Although initially the package may look complex
it is a very powerful and easy to use tool. The information provided is
taken from a copy of our internal billing system - you cannot change any
data on our internal system from this package so feel free to manipulate
the data in the knowledge it will not have any effect on your Energia
account.
If you have any issues with Energia online you can contact your account
manager or customer service and they will help with your queries.
2
Logging in
1
2
3
Log onto www.energia.ie
On the top right hand side of the homepage
you will be able to see
You will have received a log in via e-mail
from Energia. This will include a temporary
password which you will be asked to change.
Your e-mail address will be your username.
You will only be able to view accounts
associated with your e-mail address in
Energia online. If you want accounts to be
added or removed from your account you
should contact customer care.
This is the first page of Energia online. You
will find some useful links and reports on this
page as well as gain access to your online
account. By clicking on the premium link
you will be brought straight into the online
premium product.
There is also a “forgotten your password”
function available and if you forget your
password we can issue you with a new one
to your e-mail address.
Logging in
3
Energia
online plus
4
5
6
Bill Summary
Meter read Tab
Filter Tab
Provides a breakdown of bills to date and
also allows you to print a pdf of the actual
bill.
The tab is broken down into two sections
- meter read history and first/last meter
read
This tab allows you to select your accounts
and sites by date.
You can also expert the information to
Excel.
Meter read history lists you accounts where
the read has been estimated.
First/last meter read list your accounts
where the meter has been read by networks
or provided by you to Energia.
You can export this information to Excel.
Tip: You can click on the MPRN/GRPN and
submit a meter reading for that site.
Online Plus
3 Logclicking
onto Energia Premium by
the premium tab.
4
The
How To Tab
The How To Tab gives you some basic assistance on how to select data you wish to view and carry out basic navigation. If you have more detailed
queries, this manual should cover the rest of what you will need. Of course if you get stuck or our documentation does not answer your needs you
can call our Key Account Managers who are your Energia Online Premium support. They will be glad to assist and advise.
1
1
Action Toolbar
The action toolbar allows you to perform various
functions within Energia online premium.
•
•
•
•
•
•
•
•
•
•
Clear your data selection.
Go back or forward to previous selections.
Lock or unlock the selection.
Search for an account or MPRN.
Bookmark a selection that you may wish to
use regularly.
View current data selections.
Refresh screen.
Print your current selection.
Access Reports.
Access Help.
Bookmarks
Book marks are a very handy tool in Energia online
premium - they allow you to save your selections
that you view on a regular basis. You can use this
for a group of sites or for specific frequently used
reports.
How to Tab
5
The
1
Dashboard
The Account Selector
This area shows the account that you are looking at. If you click on the
drop down menu beside either Account ID or Account Name, you can
switch between accounts.
Overview of your account
Search Box
The Dashboard:
You can use the search box to find an account, a site, a specific address,
an MPRN or any other variable that is unique to your account,
This is the first working screen, made up of five main sections.
2
4
1
This shows your current balance with outstanding debt broken down by
number of days.
3
2
Current Balance
Last Regular/Customer Read
This gives an overview of sites where we have received a meter read either from you or networks. It is colour codes:
Green - last 6 months
Yellow - last 6-12 months
Red - over 12 months
5
3
We recommend that meter readings are provided frequently so that we
can improve the accuracy of your bill.
If you have an online meter your meter is read automatically and
therefore will always be up to date.
4
3
Tips
• Check that you have the correct account selected that you wish to look at.
• You can submit a meter reading by calling customer service or online at www.energia.ie
• Click on the go to buttons and you will be brought into the relevant tab for more in
depth information.
The Dashboard
Energy Consumption
This screen highlights energy used over the last rolling 12 months and
provides a comparison versus the previous 12 months, if you were an
Energia customer. It also indicates the % of increase or decrease in
consumption between the two comparative periods. The graph shows
basic trends.
5
Expenditure excluding VAT
This indicates the total expenditure ex VAT for the last 12 months,
plus the same data for the previous 12 months, and the % increase or
decrease between the two periods. A graph shows basic trends.
6
Account
Filters
Making your selections
Account filters
These are the engine that allow you to choose which accounts/sites/ tariff
etc. you want to view by period. It is divided into 3 main sections
1
1
2
3
Billing Calendar
The Billing calendar allows you to select years, months or billing periods over
which you want to view data. The same calendar appears on each tab. So for
example under the tab expenditure, you can choose to see accounting and
cost details over specially selected periods of time.
4
2
Filters
The filters also appears on all tabs, it allows you to choose to see your data
by account, MPRN, Tariff and other unique identifiers.
3
Current Filters
This area shows the account that you are looking at. If you click on the drop
down menu beside either Account ID or Account Name, you will see all the
accounts to which you have access under your user name. You can only view
one account as any one time.
4
3
Selecting Tabs
There are a number of tabs along the top of the package that allow to you
get more detailed information an various categories - Expenditure, trends,
consumption etc.
Once you have made your choice in the filters you can choose different tabs to
view reports based on your selections.
The Tabs you can view may vary based on the types of account that you have
with Energia e.g. electricity, gas, unmetered supply etc.
Account Filters
Tips
• If you want to select more than one year/month/period, either hold
down the Control (CTRL) button on your keyboard and click on multiple
selections, or hold down the left button on your mouse and drag across
the selection you want.
• If you wish to take away a selection you have made, click on the eraser
icon beside the data.
• Check your current selection - to ensure you are looking at the correct
account/sites.
• You can click of the filter items to make other selections by MPRN,
Site address etc.
7
Expenditure Tab
The
Report Area
Reports are shown in this area based on the filters that you have
selected. This area defaults to the most popular report. The report
title can be found on the top left of this area.
Choose a report
1
Various standard reports can be selected from this area.
In the Expenditure tab there are 5 categories of reports available.
These appear as buttons on the screen. You can click on any one to
show your data.
Any report you view can be exported to excel or print the report by
using the buttons at the top right.
2
3
3
4
1
Detailed Report
Drills into the information by MRPN for the period selected.
2
Summary Report
Totals days billed consumption, average consumption per day,
expenditure (excluding and including VAT) and average unit
price.
Tips
• This tab is good for year on year comparisons of expenditure. To see two
or more years worth hold down the CTRL button and click on multiple years
on the calendar, or drag the curser over multiple years. Click on AUP Yearto-Year report to view.
• To see how each charge accumulates over a selected period (e.g. to see
total Day Units consumed and the cost for this bill line over any given
year), select Line Items Rates report.
• At the top of any window where there is data you can extract to excel you
will see the Excel icon XL. If you click on this it will extract the data to
Excel automatically and you can save the spreadsheet down for your own
records, or work on the columns as per normal Excel functionality.
3
Line Items Rates
Breakdown of the charges on your bill by expenditure,
consumption and average rate.
4
Expenditure Year-to-Year
Details your total expenditure to date.
Expenditure
8
The
Trends Tab
1
Billed consumption and expenditure
Bar and line graph explaining consumption and expenditure.
2
1
Year to Year
Comparison based on the period selected.
3
Trends
Provides an average consumption/expenditure per day across the
period selected.
4
Line Item Trends
Allows you to view Bill Line Items includes day rate , night rate,
network charges etc. in a graph. By hovering over the dots you
can view consumption and the expenditure amounts.
2
3
4
5
Report Area
5
Load factor
% of load capacity used month by month (relevant to specific
tariff types only)
The Trends tab will show you how your consumption, expenditure and usage profile have changed over a selected period. Particularly useful for year to year,
or even month to month comparisons. This tab shows reports in chart form, so if you find it easier to view graphical trends rather than raw data.
Why you may want to use it:
• To view trends in consumption by tariff.
• To see year by year expenditure trends.
• To compare your consumption trends with your expenditure trends.
• Extract any report into Excel for your own records.
Trends
9
The
Consumption Tab
The Consumption tab allows you to view your usage over a period
of time.
Why you may want to use it:
• To view your billed consumption for the current month.
• To compare consumption during certain periods or year to year.
1
• To compare usage on a site by site basis.
• To extract your consumption data to excel.
1
Consumption Year-to-Year
Consumption for a group site is shown here as a % comparison of
previous year available.
2
3
4
2
Consumption Breakdown kWh
Details in line graph form, showing the amount of day, night and heating
units.
3
3 Tips
• Use the rotate function to view by MPRN, tariff, month, year etc.
• Use the plus sign to see data broken down to month or year.
Consumption Ranking
A bar chart showing consumption in ranking order per MPRN or Tariff.
4
Billed Energy Consumption
Shows individual MPRN consumption listed as a sum total of the full
account.
Consumption
10
The
Meter Read Tab
Information on your meter read history
The Meter Read tab shows when individual sites have had customer/
network reads . These are colour-coded for ease of reference:
Green - less than 6 months
Yellow - between 6 & 12 months
Red - more than 12 months
3
1
Why you may want to use it:
To manage sites that have not had a customer or network read in
over 6 months. Reads can be taken and can be added online in order
to increase the accuracy of your bill.
2
1
Last Meter Read Summary
Outlines the last actual read, the last customer read and days since the
last actual read. This information can also be viewed by site address.
2
3
Meter Read Detailed Report
Provides meter serial number, type of meter, the read date and value
of meter read.
Tips
• To narrow the data down, you can select specific MPRNs using the Selector.
• From the Meter Read Report, you can view in descending order by clicking on the ? icon
3
Last Regular / Customer Read Heat Map
Colour-coded map to advise customers of last actual reads at a quick
glance. By hovering over each square, you will see MPRN, consumption
amount and the amount of days since last actual read. The size of
the box represents the consumption for that meter as a proportion of
your overall usage i.e. the bigger the box the more consumption used
relative to your other meters/sites.
Meter Read
11
The
Half Hour Data Tab
Online meter consumption
1
A summary of True Power kWh, Reactive Power Factor kVarh,
Apparent Power kVa and Power Factor.
2
What this tab shows you:
This will show you half hourly usage for any period you select. If you do not have a half
hourly meter you will not see this tab.
Why you may want to use it:
• To view any sites or periods that you have exceeded your power factor.
• Track sites or periods that consistently show an excess of your power factor limit,
incurring charges.
Summary
Details
Displays information for sites by consumption and kVa demand per
half hourly period.
3
Trends
Trend report allows user to examine consumption and demand. By
clicking on the bar graph, this will change from monthly to yearly.
4
Day Comparison
Consumption can be further examined by date and times of the
day for specific MPRNs.
5
Power Factor
Allows user to further examine Power Factor per half hour period
and by day.
1
6
Power factor by MPRN
Allows users to compare power factor by half hour during each
individual day.
7
Max Demand
This shows the max demand amount in bar graph form and the
maximum import capacity amount.
3
2
3
4
5
6
7
N.B. this tab will only appear if you have an certain pattern of consumption
Half Hour Data
Tips
• You can extract this information to an excel document.
• Power Factor is colour-coded for ease of reference. For those in red,
this means that site has exceeded it’s power factor and would need
attention.
12
The
Bill Tab
What this tab shows you:
This will show your information for any bill produced while you are an
Energia customer for the past 3 years.
Why you may want to use it:
• To view your billed data for the current month.
• To access billed data for any business reason, including VAT
amounts, charges etc
• To extract the billed data into excel for your records.
Three available reports
Charges
This is a breakdown of the charges on the bill and a summary of
the bill.
Cancelled Charges
If there have been any cancelled charges on the bill these will be shown
on this report.
3 Tips
• You can view your total bills by period of time rather than by specific bill
ID and export this information to Excel.
• If you would like to compare sites you can select multiple MRPN’s in the
filter selection area by holding down the control key.
• If you want to view a PDF of your bill you will need to navigate back to
Energia plus.
Bill
Adjustments
Adjustments will be displayed in this report for example revised
meter reads etc.
13
Glossary of Terms
APPARENT POWER KVAH
Product of the voltage (volts) and current (amperes) in a circuit and is measured in kilavolt amperes (kVA)
AUP
Annual Unit Price.
Capacity Charge
Cost Centre Code
Codes provides by the customer for accounting purposes
Estimate Read
Estimated read created by our based on your average previous usage over the past 12 months
First Rate
The rate applying to the first 4000 units you use in each billing period - generally applies to GP/GPNS accounts only.
GMPRN
Group Meter Point Reference Number is a group reference number over a number of MPRNs in the Unmetered Market only.
GPRN
Gas Point Reference Number. Number allocated to the site for the meter.
HH
Half Hour. Usually used in the context of Half Hourly Data, i.e. half hourly consumption figures. Only applicable to Half Hourly Meters.
Line Items Rates
Each line on your bill (e.g. day rate, night rate, standing charge) is a bill-line item. The rate for each of these items is a Line Item Rate.
Load Factor
% of load capacity by month by month.
LVMD
Low Voltage Maximum Demand.
Max Demand
???
MPRN
Meter Point Reference Number. Number allocated to the site for the meter.
MVMD
Medium Voltage Maximum Demand.
Next Rate
The rate applied to all units used over and above the first 4000 for a billing period. Generally applies to GP/GPNS accounts only.
Night Rate
The rate applied to units used during the night, usually between 11pm and 8am.
Peak Units
Units used during peak demand times for your site.
Power Factor
Power factor is expressed as an integer which is normally less than one. Power factor is calculated by dividing true power (meter or billed consumption) by
apparent power.
Power Factor Threshold
Point over which if you go over your pre-agreed threshold you will be charged additional network charges.
PSO Levy
Public Service Order levy. A government levied charge passed on by suppliers to customers.
Reactive Power kVArh
Term used to describe the loss of power in an electrical system arising from the production of electric and magnetic fields and is expressed as kVArh.
Regular Read
Also called Actual Read. A read taken by a networks meter reader.
Service Capacity Charge
Charge for amount of maximum import capacity.
Standing Charge
Networks charges for connection to the grid/network.
True Power kWh
Describes meter or billed unit consumption and is measured in kWh (kilowatt hours)
Unmetered
Electricity supply to a point without a meter. Generally refers to public lighting.
Glossary of Terms
14
Systems Requirements
The product looks best in:
online
Microsoft Internet Explorer
7.0 or greater
Mozilla Firefox 3.0 or greater
Safari 4.0 or greater
Cost
Management
A broadband connection speed
IE 6 with service pack??
Energy
Efficiency
Gas
Renewable
Energy
Electricity
Power
Generation
Energia
Mill House
Ashtowngate
Navan Road
Dublin 15
T: 1850 36 37 44
F: (01) 869 2050
E: [email protected]
W: www.energia.ie
Energia
Energia House
62 Newforge Lane
Belfast
BT9 5NF
T: +44 (0) 28 9068 5900
F: +44 (0) 28 9068 2509
E: [email protected]
W: www.energia.ie
15