Community Investment Opportunities Welcome FHLBI Update Notice of Proposed Rulemaking AHP Allocation Community Investment Programs.
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2015 Community Investment Opportunities Welcome FHLBI Update Notice of Proposed Rulemaking AHP Allocation Community Investment Programs FHLBI: 25 Years of Community Investment FIRREA signed into law August 1989 ◦ Expanded FHLBI membership to include commercial banks, credit unions ◦ Created community funding mechanism by which 10% of FHLBI’s profits returned to members to fund projects that strengthen communities 2015 marks 25th year these dollars are being dispersed back to our Indiana and Michigan members Since 1989, FHLBI has awarded nearly $250 million in grants and provided over $2.5 billion in low-cost advances and letters of credit to our members. Community Investment Programs Community Dividend AHP Statutory Contribution $ in millions AHP Setasides $8,773,366 $7,628,690 $6,159,616 $5,179,702 $4,849,631 $4,838,727 $16,293,395 $14,167,568 $11,439,286 $9,619,446 Total $9,006,458 $8,986,207 2008 2009 2010 2011 2012 2013 21,796,258 14,799,148 13,856,089 13,824,933 17,598,902 25,066,761 Community Investment Programs 4 2014 AHP Allocation = $25.1 million First come, first served HI grants – $8.8 million Competitive AHP grants – $16.3 million Each year, FHLBI awards 65% of its Affordable Housing Program allocation through the AHP competitive program, and 35% through Homeownership Initiatives. Community Investment Programs 5 FHLBI Community Investment Programs Affordable Housing Program (AHP) – competitive grants awarded to AMP members to support the creation of rental and homeownership Homeownership Initiatives (HOP, AHP NIP, AMP and DRP) – first-come, opportunities for low- and moderate- first-served grant funding income households. programs for members that match each step in the lifecycle of NIP homeownership, from managing down payment and closing costs, Community Investment Program (CIP) – discounted advances and CIP HOP with disabilities, to disaster recovery. targeted housing and economic development. to accessibility modification assistance for seniors and people letters of credit available to members on an ongoing basis to support to owner-occupied rehabilitation, DRP Community Investment Programs 6 Key Dates for 2015 2015 AHP competitive round is open! AHP & CIP Workshops February 18 South Bend, IN February 19 Grand Rapids, MI February 25 Evansville, IN February 26 Indianapolis, IN March 3 Troy, MI May 6 Traverse City, MI AHP applications due – March 18 Homeownership Initiatives 1st Release – March/April AHP awards announcement – July 16 Approval of 2016 Implementation Plan – November Community Investment Programs Guiding Principles Community Investment reflects the core mission of FHLBI…helping families throughout Indiana and Michigan afford housing by partnering with local financial institutions What does success look like? ◦ Disbursing AHP funds to high quality, well-defined, missionfocused requests and projects. ◦ Partnering with interested members and project sponsors to make sure they fully understand the project and have available our full spectrum of resources to develop the best possible business case for FHLBI community investment funding. Community Investment Programs Today’s Agenda 9:00- 9:15 Welcome 9:15-10:00 Overview of AHP and CIP 10:00-10:45 Homeownership Initiatives 10:45-11:00 Networking Break 11:00-12:00 Member and Community Sponsor Presentations 12:00 Lunch & Networking Break 1:00 Next Steps and Adjourn Community Investment Programs 9 Overview of AHP FHLBI Community Investment Programs Affordable Housing Program (AHP) – competitive grants awarded to AMP members to support the creation of rental and homeownership Homeownership Initiatives (HOP, AHP NIP, AMP and DRP) – first-come, opportunities for low- and first-served grant funding moderate-income households. programs for members that match each step in the lifecycle of NIP homeownership, from managing down payment and closing costs, Community Investment Program CIP (CIP) – discounted advances and letters of credit available to members development to accessibility modification assistance for seniors and people HOP on an ongoing basis to support targeted housing and economic to owner-occupied rehabilitation, with disabilities, to disaster recovery. DRP Community Investment Programs 11 AHP Dollars are Our “Community Dividend” FHLBI annually reinvests at least 10 percent of our net earnings into affordable housing in partnership with our members Like every dividend, this contribution is predicated on earnings No other provider of liquidity pays this dividend These grant dollars are private – not federal dollars! FHLBI’s AHP grant programs comprise the largest single source of private “capital” for affordable housing throughout Michigan and Indiana Community Investment Programs 12 Implementation Plan – our roadmap for grant giving Reviewed/revised annually to ensure the AHP is appropriately administered Establishes AHP scoring and set-aside program criteria in response to district needs and within regulations Establishes competitive application round deadlines and set-aside holdback dates Allocates required annual contributions Community Investment Programs 13 The Courtyard provides one- and two-bedroom apartments for young adults ages 18-25 who are aging out of foster care, are homeless or who have a need for extensive support services. The common spaces will include community rooms, computer areas, counseling space, laundry and a teaching kitchen. Located south of downtown Fort Wayne, IN the project was built where a vacant clinic once stood. Affordable Housing Program (AHP) – the basics AHP – competitive grants awarded to members to support the creation of rental and homeownership opportunities for lowand moderate-income households. Provides direct grants for the acquisition, rehabilitation or construction of affordable housing Only FHLBI members may apply for AHP grant funding Project sponsors are housing developers (either for- or nonprofit) that partner with FHLBI member to complete the project AHP – a great opportunity to support the growth and vibrancy of your community. Community Investment Programs 15 Typical AHP Projects Senior or family rental projects ◦ (excludes assisted living, hospice or nursing homes) Single family homes for purchase, lease, or rental Emergency shelters Transitional housing Permanent supportive housing Habitat for Humanity projects Group homes and congregate living plans New to FHLBI’s Community Investment team or AHP? Not sure if your project is a fit? We’re here to talk you through the process. Community Investment Programs 16 2015 AHP Key Threshold Requirements • • • • • • • • Demonstrated market need for housing type Capacity of the sponsor Need for subsidy Readiness to proceed Reasonable and realistic plans Minimum requirements for income targeting “Affordable” = housing costs ≤ 30% of income Subsidy per unit ≤ $75,000 per unit New to FHLBI’s Community Investment team or AHP? The scoring criteria are complex. We’re here to talk you through the process. Community Investment Programs 17 AHP Subsidies – What Can I Spend Them On? “Brick & Mortar” Expenditures Homebuyer down payments/closing costs Owner-occupied rehabilitation Land and building acquisition Construction and rehabilitation costs Some “soft costs”, i.e., architectural, engineering, survey, developer fees (Limited to 20% of AHP) Ineligible Expenses x x x x x Operating costs of sponsor/owner Processing fees to administer AHP project Replacement reserves Operating reserves Investor services or asset management fees Community Investment Programs 18 Vista Maria – New Beginnings provides 16 beds of safe, transitional housing, as well as treatment and supportive services, to adolescent girls ages 11-18 who are victims of human trafficking and severe abuse or neglect. A defined and well-designed program will be enable survivors to reach their full potential by achieving mental health wellness and successfully transitioning back into the community. It is the first program of its kind in the state to target the support needs of this vulnerable population. 2015 AHP – Scoring Criteria aging-inplace housing donated property economic diversity AHP subsidy per unit member financial involvement promotes empowerment permanent supportive housing stabilizes community nonprofit project sponsor housing for the homeless comprehensive community development preservation special needs housing income targeting “green” building readiness to proceed Community Investment Programs 20 2015 AHP Scoring – What is new? Empowerment (6 pts) • Housing in combination with program offering activities to assist residents in moving toward better economic opportunities • Clear, defined economic benefit to entire project’s resident population • “Other services” that assist residents toward better opportunities • Memorandum of Understanding (MOU) • Explanation must include: • cost of services to clients • frequency of delivery “Empowerment” = housing + economic opportunity Community Investment Programs 21 2015 AHP Scoring – What is new? Homeless (5 pts) ≥ 20% of units set aside Six-month minimum stay Housing First model Domestic violence survivors Aging out of foster care Requires supportive service plan Special Needs (up to 8 pts) ≥ 20% of units set aside for chronic mentally ill, physically or development disabled Permanent supportive housing Requires supportive service plan Community Investment Programs 22 2015 AHP Scoring – What is new? Aging in Place (up to 8 pts.) Eligible for 8 points • Supports coordinated on-site • “Person Centered” planning process • Costs evidenced through detailed supportive service proforma Eligible for 2 points • • • • No ongoing resident assessment Services provided offsite Services on a referral basis Minimal supportive services costs 100% of units must be occupied by persons aged 62 or older. Community Investment Programs 23 Warren Village provides a new affordable housing option for seniors 62 and older and persons with disabilities. 111 one-bedroom units repurpose the 1970-era Section 8 property in downtown Terre Haute, IN through the adaptive re-use of Warren School, resulting in a community-based revitalization effort while ensuring rent subsidies for the elderly remain in the community. AHP Monitoring – There are Strings Attached Sponsor prepares reports and submits to member semi-annually during development phase Member submits reports to FHLBI Initial monitoring at completion Long-term monitoring for rental projects Project is habitable Rents and incomes are in compliance with targeting commitments Community Investment Programs 25 Retention Requirement Legal mechanism recorded to ensure property is used for affordable housing during retention period 15 years for rental, 5 years for homeownership Generally a deed restriction, second mortgage ‘soft’ second Specific language is required by Regulation to be included in the retention mechanism Community Investment Programs 26 Old West End Apartments is a gut rehab of a historic home in Muncie by PathStone Housing Corp. They converted a vacant, foreclosed multi-unit property into 4 affordable 2-bedroom apartments with common space. The project is supported by a significant member donation, including a property donation. AHP – Success Strategies Test your project against FHLBI Scoring objectives Use the Quick Smart Score to test your project’s competitiveness Are you demonstrating that the project is ready to go? Monitoring and compliance status with other FHLB’s Monitoring and compliance with prior FHLBI AHP projects But most importantly, go BEYOND the NUMBERS. Tell the story of the project. Why does this matter to your community? Why does this matter to you as a member? Community Investment Programs 28 Timing – flow of AHP funds Funding is drawn as needed to pay construction costs Homeownership – 30 days prior to closing Funds disbursed through member, who certifies funding used for intended purposes AHP is an award…not a guarantee of funding Community Investment Programs 29 Mosaic constructed a single-story duplex with 3 bedrooms on each side and rehabilitated a 4-bedroom existing home to provide permanent supportive housing with wrap-around support for individuals with intellectual disabilities. In addition to addressing structural issues, Mosaic re-designed the home to improve accessibility and updated mechanical systems. The 2 homes include common living space, kitchen and recreational areas. Using AHP – What’s in it for me? Member Institution • Invest in the community • Foundation/philanthropy goals • Community Reinvestment Act (CRA) • • • • Sponsor/Owner/Developer Invest in the community Create long term, sustainable community housing assets Fulfill a need or mission Housing as a core mission FHLBI • Leverage AHP with stakeholders with common objectives • Develop new or expanded relationships with members • Create jobs AHP Projects provide the opportunity for community leaders to come together to fulfill a common objective Community Investment Programs 31 Bringing an AHP project to Life – Member Role Underwrites the project Maintains relationship with sponsor Oversees construction and disbursement of AHP funds Provides compliance reports and disbursement requests to FHLBI Potential responsibilities: • • Additional reporting requirements Security instrument Community Investment Programs 32 Bringing an AHP project to Life – Sponsor Role Assemble a well-documented, realistic AHP application Treat the AHP grant like a loan Understand AHP compliance requirements Understand repayment obligation Keep member, FHLBI informed when things change Prepare/assemble well-documented compliance reports and disbursement requests Community Investment Programs 33 AHP Application – Support from FHLBI Technical Reviews For AHP applications submitted by Feb. 27th Mar. 4-6 – Okemos, MI Mar. 10-13 – Indianapolis Training On Demand FHLBI’s Community Investment team offers oneon-one training and support upon request by member institutions Make the most of your investment of time and talent in the AHP program! Use our team as a resource to ensure your application is complete, accurate and explains the value of your AHP project! Community Investment Programs 34 Merici Village Apartments 21 units of affordable housing were developed as a result of the rehabilitation of former military barracks at Fort Benjamin Harrison in Indianapolis. Twenty units will be set aside for adults with physical and developmental disabilities. An additional unit will be occupied by a client management services professional. Each unit is universally designed for the targeted population. The apartments are accessible to numerous amenities and employment opportunities. Overview of CIP FHLBI Community Investment Programs Affordable Housing Program (AHP) – competitive grants awarded to AMP members to support the creation of rental and homeownership Homeownership Initiatives (HOP, AHP NIP, AMP and DRP) – first-come, opportunities for low- and moderate- first-served grant funding income households. programs for members that match each step in the lifecycle of NIP homeownership, from managing down payment and closing costs, Community Investment Program CIP to owner-occupied rehabilitation, (CIP) – discounted advances and to accessibility modification letters of credit available to members assistance for seniors and people on an ongoing basis to support targeted housing and economic development HOP with disabilities, to disaster recovery. DRP Community Investment Programs 37 Community Investment Program (CIP) CIP – discounted advances and letters of credit available to members on an ongoing basis to support targeted housing and economic development CIP advances are FHLBI’s lowest cost funding ◦ Available at FHLBI’s cost of funds, plus a nominal administrative fee (non-competitive) Flexible terms/structure ◦ Variable and fixed to 20 year ◦ Up to 30 year amortization CIP makes your money work even harder for you … …and for your community!!! Same collateral, prepayment terms, and activity-based stock requirements as traditional advances Community Investment Programs 38 In partnership with First Bank of Berne, local entrepreneur Quad Properties has been developing market rate rental housing in Berne, IN. A total of 60 two-bedroom units have been developed since 2007 using CIP advances and owner equity. The most recent phase of 12 units was completed with a $760,000 ten-year loan. Units rent for $500. CIP Housing Project Qualification Ownership Residential Individual owner-occupied units owned or purchased All household incomes ≤115% of Area Median Income (AMI) Documentation Required: List of originated mortgages Rental Residential Financing of rental units and cooperatives At least 51% of resident incomes <=115% of AMI or Rents affordable to at least 51% residents whose incomes are <=115% AMI Documentation Required: Rent roll, FHLBI Rent Schedule or Income Roll CIP can be used to support owner or rental residential projects Community Investment Programs 40 This 4.3-acre commercial retail development contains two free-standing buildings providing access to medical, dental, grocery, telecommunications and restaurant products and services in an area serving lower-income residents. This project created and/or saved approximately 50 full-time and 83 part-time jobs. CIP Commercial/Economic Development – Qualification Small Business Concern Small Business Administration revenue/size standards (North American Industry Classification System Codes (NAICS)) Documentation Required: Proof of revenue Job creation/retention at qualified wage levels At least 51% of job salaries <=115% AMI for rural At least 51% of job salaries <=100% AMI for urban Documentation Required: FHLBI Job Information Form CIP can be used to support the establishment of small businesses, or projects that create jobs in communities. Community Investment Programs 42 CIP Commercial/Economic Development – Requirements Services/benefits to urban or rural area ≤100% AMI for urban areas ≤115% AMI for rural areas Project location in targeted area (income exemption) Rural/urban Champion Community, Empowerment Zone, or Enterprise Community State of Indiana Enterprise Zone Area affected by a federal military base closing or realignment State of Michigan Renaissance Zone Federal Brownfield Tax Credit Native American area Federally declared disaster area Community Investment Programs 43 Tapestry Square is a mixed-use, market rate project located in the Wealthy-Jefferson redevelopment area of Grand Rapids, MI. Sponsored by the Inner City Christian Federation (ICCF) Tapestry Square was funded in part by a $1.4 million Community Investment Program (CIP) advance secured by Founders Bank & Trust in 2013. CIP Mixed Use –Qualification Combination of housing project and economic development Project only required to qualify as economic development Small Business Concern Job creation/retention at qualified wage levels Services and benefits to income targeted location or targeted area Community Investment Programs 45 CIP: Real Opportunities to Spur Local Economic Growth Commercial initiatives: • • • • • Infrastructure: Shopping Centers Office Buildings Hotels Retail Stores Member Branches • • • Roads Sidewalks Utilities Social Services initiatives: • • • • Office space for nonprofits Day-care Centers Hospitals Nursing Homes Industrial/manufacturing initiatives: • • Factories Bakeries • • Assembly plants Warehouses Public-facility initiatives • Buildings/vehicles for police or fire departments Community Investment Programs FHLBI’s Homeownership Initiatives (HOP, NIP, AMP and DRP) FHLBI Community Investment Programs Affordable Housing Program (AHP) – competitive grants awarded to AMP members to support the creation of rental and homeownership Homeownership Initiatives (HOP, AHP NIP, AMP and DRP) – first-come, opportunities for low- and moderate- first-served grant funding income households. programs for members that follow each step in the lifecycle of NIP homeownership, from managing down payment and closing costs, Community Investment Program CIP to owner-occupied rehabilitation, (CIP) – discounted advances and to accessibility modification letters of credit available to members assistance for seniors and people on an ongoing basis to support targeted housing and economic development HOP with disabilities, to disaster recovery. DRP Community Investment Programs 48 2015 Homeownership Initiatives HOP – Homeownership Opportunities Program NIP – Neighborhood Impact Program Owner-occupied rehabilitation for eligible homeowners ($300,000/member cap) AMP – Accessibility Modifications Program Down payment and closing cost assistance for eligible first-time homebuyers ($500,000 per member cap) Homeowner accessibility modifications and rehabilitation for eligible senior or disabled households ($300,000 member cap) DRP – Disaster Relief Program FHLBI Board of Directors approved homeowner rehabilitation or down payment assistance necessary to respond to state or federally declared disaster 2014 DRP funds available through 3/31/15 for SE Michigan Flooding FHLBI’s Homeownership Initiatives are designed to help address local community housing needs throughout the entire lifecycle of homeownership. Community Investment Programs 49 2015 Homeownership Initiatives – benefits Members Generate mortgage business Retain customers Generate new deposit customers Cross-sell business products Assist with CRA compliance Members partnering with a non-profit or government entity Build partnerships with local community groups Partner with organizations providing housing counseling services Partner with local units of government to revitalize neighborhoods Partner with aging in place organizations and faith-based support groups to assist seniors and persons with disabilities Community Investment Programs 50 Member electives and program best practices Limit to existing customers or require customer/banking relationship Limit to employees (great for staff recruitment/retention!) Limit scope of NIP to basics: windows/doors, siding/ insulation, etc. Customize program to meet your institution’s objectives Require partner organizations to attend FHLBI training Execute MOUs, agency contract or similar agreement with partnering organizations that outlines duties, expectations and transactional restrictions Customize our program to meet your business needs or objectives!!! Community Investment Programs 51 Member Role and Responsibilities Know/understand programs, requirements, regulation* Exercise due-diligence in approval of households and disbursement of funds Ensure partnering organizations understand programs If partnering with non-member, confirm reasonable financing costs of transaction: The rate of interest, points, fees, and any other charges for all loans that are made for the project in conjunction with the subsidy does not exceed a reasonable market rate for loans of similar maturity, terms and risk. (See § 1291.6 (c) (7) Financing Costs) *See Implementation Plan for requirements Community Investment Programs 52 Homeownership Initiatives: How do Members Participate? Complete and submit Master Agreement (on website) Registration and Certification Form (on website) Completed forms allow access to all programs Complete webinar training** (primary or secondary member contact) Household Qualification: NEW Income Calculation Worksheet NIP / AMP Repairs: NEW Cost Reasonableness Certification FHLBI emails Starter Kit to primary contact Registered members may have contact information posted on FHLBI website Community Investment Programs 53 Lidbeck Family home, Iron Mountain, MI – First National Bank & Trust of Iron Mountain has helped 149 area homeowners make improvements to their homes, such as new windows and siding. General Homeownership Initiatives – Requirements Income limit ≤80% of AMI 5-year retention recorded to property title, prorated recapture over the 5 years Households may receive funding under one program only within 5 year period Funding on a first come, first served basis Member caps: $500K for HOP; $300K for NIP/AMP Available balance updated on FHLBI Website FHLBI’s Homeownership Initiatives are a simple and effective way to engage with your community and serve your customers. Community Investment Programs 55 HOP requirements and guidelines FHLBI’s HOP (Homeownership Opportunities Program) grants provide members with resources to offer down payment and closing cost assistance for eligible first-time homebuyers only* Up to $10,000 Up to $5,000 • Member originated • Non-member originated • 1st-time homebuyer • No member REOs • $1 in matching funds required for each $3 of HOP subsidy • Adhere to specified loan transaction terms* • Adhere to specified loan transaction terms* • $500,000 per member cap • $500,000 per member cap *See Implementation Plan for requirements Community Investment Programs 56 HOP requirements and guidelines… 1st-time homebuyer • Minimum $1,000 homebuyer cash contribution • Appraisal required • Homebuyer counseling required o Face/face and HUD or State certified program or o FHLBI-approved online counseling with face/face follow-up meeting • Must use HOP towards down payment and/or eligible closing costs • Rehab costs paid by 3rd party or paid POC See Implementation Plan for requirements Community Investment Programs 57 NIP Requirements and Guidelines FHLBI’s NIP grants support owner-occupied rehabilitation for eligible homeowners Up to $10,000 • Member is first-lien holder for a current mortgage or when mortgage paid in full under member, OR • Up to $7,500 • No member first-lien • No matching funds Homeowner receives $1 matching funds from eligible source such as HOME or CDBG for each $3 in NIP subsidy • Funds must be used for eligible repairs*, i.e. roofing, windows, exterior doors, gutters, siding, HVAC • Work must be completed within 6 months of FHLBI disbursement *See Implementation Plan for requirements Community Investment Programs 58 NIP – New Bid Requirements for 2015 Cost Reasonableness Certification Minimum Bid Information • Executed by member representative • 2 comparable bids for each repair (doors and HVAC= 4 bids) • Submitted with each grant request • Bids variance not to exceed 30%, or reasonable explanation • Will be monitored during postclosing compliance reviews • Request supported by at least one bid • Pertinent bid information required See Implementation Plan for requirements Community Investment Programs 59 NIP Requirements and Guidelines… Other Notable NIP Requirements* • • • Other Notable Recommendations* • Ensure clear title – limited scope title search (tax lien free!) • Review credit history which may affect ownership status Household must be current on mortgage • Confirm current homeowner’s insurance Not eligible for repairs of business areas of a home-based business • Use licensed/bonded contractors • Ensure joint paid checks to homeowners and contractors • Approve and oversee rehab work • Before/after photos of rehabilitation Own and occupy property 18 months prior to enrollment date with no changes to owners in title during the 18-month time period *See Implementation Plan for requirements Community Investment Programs 60 Spencer Family, Belding, MI. Retired couple living on a fixed income of primarily social security retirement and a pension received a roll-in shower, grab bars and a ramp. Accessibility Modifications Program (AMP) AMP grants support homeowner accessibility modifications and rehabilitation for eligible senior or disabled households $15,000 maximum per household – No Match required Capped at $300,000/member Must be a Indiana or Michigan homeowner and member’s customer Members may customize program parameters, i.e., focus on seniors or veterans. Community Investment Programs 62 AMP Requirements and Guidelines AMP grants support homeowner accessibility modifications and rehabilitation for eligible senior or disabled households that bank with FHLBI members Three income-eligible households:* Type A – all members age 62 or older Type B – all members age 62 or older and legal guardian of a child 17 or younger Type C – a member(s) of any age with a permanent disability and currently receives permanent disability-related benefits *See Implementation Plan for eligibility details Community Investment Programs 63 AMP: requirements and guidelines… Eligible AMP Modifications include… Ramps/zero step entries Handrails Levered door handles Widening doorways Grab bars Roll-in showers Easy-entry bathtubs Chair-lifts The AMP fine print:* • Request supported by two independent, third-party bid and member cost reasonableness certification • ADA or Universal Design modifications, when possible • Own and occupy property 18 months prior to enrollment date with no changes to owners in title during the 18 month time period • Work must be completed within 6 months of FHLBI disbursement • May not be used toward repairs of home-based businesses *See Implementation Plan for detailed requirements Community Investment Programs 64 Accessibility Modifications Program (AMP) FHLBI provides AMP marketing materials for members in a Starter Kit: ◦ 8.5” x 11” flyers ◦ 6”x 4” information cards MEMBER LOGO & CONTACTS MEMBER LOGO & CONTACTS 65 The Henkel family received a $5000 HOP grant for down payment and closing cost assistance to acquire a Habitat for Humanity home in Marine City, MI. This family was the first assisted using HOP funding from an insurance company member through a unique partnership with Auto-Owners Insurance Company and Habitat for Humanity of Michigan. A NIP grant assisted the Piper family to rehabilitate their home. Karen Casler of Case Credit Union has been an advocate for use of this program with other credit unions. Thank you for attending the 2015 FHLBI Community Investment Program Workshops FOR MORE INFORMATION CONTACT: Community Investment Officer MaryBeth Wott: 317.465.0368 [email protected] Community Investment Staff Contact Directory is available at www.fhlbi.com