Transcript Chapter Outline • Groups, Teams, and Organizational Effectiveness Groups and Teams as Performance Enhancers Groups, Teams, and Responsiveness to Customers Teams and Innovation Groups and Teams.

Chapter Outline
• Groups, Teams, and Organizational
Effectiveness
Groups and Teams as Performance Enhancers
Groups, Teams, and Responsiveness to Customers
Teams and Innovation
Groups and Teams as Motivators
• Types of Groups and Teams
The Top-Management Team
Research and Development Teams
Command Groups
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Chapter Outline (cont’d)
• Types of Groups and Teams (cont’d)
Task Forces
Self-Managed Work Teams
Virtual Teams
Friendship Groups
Interest Groups
• Group Dynamics
Group Size, Tasks, and Roles
Group Leadership
Group Development Over Time
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Chapter Outline (cont’d)
• Group Dynamics (cont’d)
Group Norms
Group Cohesiveness
• Managing Groups and Teams for High
Performance
Motivating Group Members to Achieve
Organizational Goals
Reducing Social Loafing in Groups
Helping Groups to Manage Conflict Effectively
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Groups, Teams and
Organizational Effectiveness
• Group
Two or more people who interact with each other to
accomplish certain goals or meet certain needs.
• Team
A group whose members work intensely with each
other to achieve a specific, common goal or
objective. All teams are groups but not all groups
are teams.
• Teams often are difficult to form.
• It takes time for members to learn how to work
together.
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Why does a manager create a
group or a team?
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Why create a group or a team?
…To enhance performance
Make use of the synergy from employees in a group
producing more or better output than employees
working separately.
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Correct each others errors
Bring in more new ideas for solving problems
Accomplish things beyond the scope of individuals
Brainstorm and bounce
“The whole is greater than the sum of its parts”
To facilitate this, mangers should build groups
composed of members of complementary skills and
knowledge.
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Why create a group or a team?
…To be responsive to customers
• Responsiveness to Customers
Difficult to achieve given the many constraints.
• Safety issues, regulations, costs.
Cross-functional teams can provide the wide variety
of skills needed to meet customer demands.
• Teams consist of members of different departments.
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Why create a group or a team?
…To increase innovation
Innovation
The creative development of new products, new
technologies, new services, or new organizational
structures
• Individuals rarely possess the wide variety of skills
needed for successful innovation.
• Team members can uncover each other’s flaws and
balance each other’s strengths and weaknesses
• Managers should empower the team and make it
accountable for the innovation process.
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Why create a group or a team?
…To increase motivation and satisfaction
• Members of groups, and particularly teams,
are often better motivated and satisfied than
individuals.
• Team members are more motivated and satisfied
than if they were working alone.
• Team members can see the effect of their contribution
to achieving team and organizational goals.
• Teams provide needed social interaction and help
employees cope with work-related stressors.
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The Types of Groups and Teams
Type of Team
Top-management
team
A group composed of the CEO, the president,
and the heads of the most important
departments
Research and
development team
A team whose members have the expertise
and experience needed to develop new
products
Command groups
A group composed of subordinates who
report to the same supervisor, also called a
department or unit,
Task forces
A committee of managers or nonmanagerial
employees from various departments or
divisions who meet to solve a specific,
mutual problem; also called an “ad hoc”
committee
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The Types of Groups and Teams (cont’d)
Type of Team
Self-managed work
team
A group of employees who supervise their
own activities and monitor the quality of the
goods and services they provide.
Virtual team
A team whose members rarely or never meet
face to face and interact by using various
forms of information technology such as
email, computer networks, telephone, fax and
video conferences.
Friendship group
An informal group composed of employees
who enjoy each other’s company and
socialize with each other.
Interest group
An informal group composed of employees
seeking to achieve a common goal related to
their membership in an organization.
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Self-Managed Work Teams
Pros?
Cons?
How can a manager help to ensure that
a self-managed team is effective?
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Virtual Teams
Pros?
Cons?
How can a manager help to ensure that
a virtual team is effective?
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