Transcript Design and use of the data base on social services for families and children: regulatory purposes and case follow up Mr.

Design and use of the data base on
social services for families and
children: regulatory purposes and
case follow up
Mr. Muhamet Gjocaj
Head of the Department for Social Welfare, Ministry of Labour and Social
Welfare/Kosovo
Mr. Bajram Kelmendi
Head of the Social Services Division, Ministry of Labour and social
Welfare/Kosovo
The social welfare system in
Kosovo
• The Ministry of Labour and Social Welfare (MLSW)
responsible for social welfare in Kosovo
• Social protection policies for children are implemented
by Centres for Social Work (CSW) in each Municipality in
Kosovo (31)
• CSWs are responsible for two sectors: Social Assistance
for poor families and all forms of social services for the
needy population
• In each Municipality there are Directorates for Health
and Social Welfare which have limited responsibilities.
• MLSW supported by DFID has drafted the strategy for
decentralisation of social services.
The mandate of the CSWs:
• Institutional pillars for social service
provision within the Kosovo social services
system.
• The Law on Social and Family Services.
• One social worker per approximately 10,
000 citizens.
• Cooperate with NGOs, Courts, Police,
Probation service, at local level.
Why a data base?
• Need for a sustainable, efficient system for
registration and follow up on individual
clients.
• Need for better data gathering system and
analysis for evidence based policy making.
• To assist the MLSW in monitoring the
quality of social services.
The objectives of the data base
• Improve the data on clients and services.
• Improve the monitoring system and data
analysis at the central level (MLSW/DSW)
• To analyse trends on certain social issues.
• To better monitor the workload of the
CSWs
• Better implementation of laws, regulations
and standards.
The data base is organised at two
levels – CSWs and MLSW
• At the central level, the DSW has access to all
data bases available at the CSWs.
• At the municipal level, the CSW gathers and
maintains data on their clients and regularly
updates the central level (monthly reports)
The data base offers information
on:
• The number of clients
• The type of services provided
• Breakdown of clients and services by
Municipality
• Specific information for the client on,i.e:
age, sex, ethnic background, etc.
• Information on all stakeholders related to
the case.
• Information on case management process.
Challenges
• Budget allocation for the sustainable
maintenance of the data base.
• Decentralisation of social services.
• Lack of compatibility of the data base with
other data bases in the MLSW and other
relevant Ministries.
• Lack of capacities to analyse and use the
available statistics to inform policy
development.
Evaluation findings
• A modern well-structured information system
contributes to social service improvement.
• The data base proceeded the adoption of a
regulatory framework.
• A potential monitoring system on performance of
social services against policy objectives.
• A shift in approach to child protection: from
strictly legal oriented towards preventive one.