Transcript Effective Feedback: A TwoWay Street Gwen Lombard, PhD, RN Casey White, PhD February 24, 2011

Effective Feedback: A TwoWay Street
Gwen Lombard, PhD, RN
Casey White, PhD
February 24, 2011
Learning Objectives:
At the end of the workshop, you will be able
to:
 Define and describe several models for
giving effective feedback to learners
 List characteristics of effective feedback
 Use specific language that constitutes
effective feedback to learners
 Discuss effective strategies for receiving
feedback
Online Learning Module
Characteristics of Effective
Feedback
 Delivered in non-threatening setting
 Specific
 Timely
 Focus on 1-3 areas that are remediable
 Based on objective not subjective data
 Consequences explained
 Provides “next step”
 Goal is to help, not punish
Giving feedback:
State that you are going to give
feedback
Involve the learner in the process
Use neutral, non-judgmental language
Focus on the behavior, not the person
Strategies
Feedback Sandwich or Oreo
Cookie
Open-faced Sandwich
What barriers to giving feedback
have you encountered?
Discussion in Small Groups
 What strategies did this instructor utilize?
 What did the instructor do well?
 How could this feedback session be
improved?
Small Group Cases
Issues of concern
Aim(s) and/or Resolution(s)
Action plan
Feedback language you would use
Small Group
Presentation of Their
Cases
Receiving Feedback
A colleague has come to you and said,
“Can I give you some feedback on
Grand Rounds session you gave last
week?”
What would be your first reaction?
How do think you would you feel?
Other Side of Street: Receiving
Feedback
Tips for Receiving Feedback
Effectively:
Know what to ask for- be specific
Alert sources to the specific
feedback you want
Place clear boundaries around the
feedback – so won’t get
overwhelmed
Dartmouth’s Manager’s Toolkit – Human Resources
Make it painless for the other
person:
Just listen – don’t quibble
If not specific enough, ask
behavioral questions
Keep asking “What else?”
Assume good intentions
Be accepting
Focus on the future
Dan McCarthy: www.greatleadershipbydan.com
Closure
Key take-a-ways:
 Tell person that you are going to give
them feedback
 Engage learner in the process – self
assessment
 Focus on behaviors – what needs to be
changed
 Develop an action plan
 Receivers: Ask for specific feedback
 Use the feedback