A Framework for Addressing Security and Managing Business Risk

The Information Security Program at Prudential Financial Ken Tyminski Vice President and Chief Information Security Officer, The Prudential Insurance Company of America

Creating the Framework

     Prudential Background Information The Changing Environment Components of the Program The Security Community Addressing the Business Risk

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Prudential Background

Founded in 1875 Prudential Financial, Inc.'s Common Stock began trading on December 13, 2001 on NYSE under the symbol "PRU." 15 million customers in the US and internationally Total consolidated 2002 annual revenues of $26.7 billion Total assets under management of approximately $422 billion as of June 30, 2003 Operating in over 30 foreign countries

Prudential Financial – IT Facts

      2 large Data Centers in US, 2 in Japan 5,000 Servers in US Most international locations have small data centers Large Global Network 1,347 Network nodes (routers) 2,400 VLANs

The Changing Environment     Our business is going through significant change    The markets we operate Company Structure and Growth Technology we use Business Risk is changing  Mergers/Acquisitions   Divestitures Operation model   Outsourcers Third Parties and Partners Technology Risks are increasing Regulatory change

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Threat Sources

External Internal Hackers / Crackers  Fame  Financial Gain  Hired for Industrial Espionage Hacker “wannabes”      Disgruntled Employees Trusted Insiders  Financial gain Unintentional errors Poor password selection Virus introduction

Some Recent Headlines……

Credit Card Server Hacked at 'Greenville News'  Editor & Publisher Online 07/28/2003 Graduate Student Steals 60 Identities at University of Michigan  Michigan Attorney General 8/01/2003 Kentucky State Auditor Says Hackers Infiltrated Agency Network  Network World Fusion 07/30/03 Former Telecast Fiber Worker Pleads Guilty to Hacking  Boston Business Journal 08/04/2003 Missing Computer Adds to Airport Screeners' Woes  Newsday 7/20/2003

How Organizations are Responding

 FTC expands its consumer privacy initiatives  Homeland Security – Enhances programs designed to protect the U.S. financial system against criminal exploitation  Businesses developing and enhancing Security Programs  Terrorist Threat Integration Center (TTIC) to share information among federal agencies

The Security Program

 Security Architecture  Policies, Standards, Procedures and Processes  Security Tools  Security Research  Security Awareness Program  Incident Response Teams  Security Community

It’s not about the best technology!

Policy Management Inventory Management Risk Assessment Standards Management

Planning

Security and Privacy Audit

Assessment

Policy Implementation Security and Privacy Certification

Implementation

Identification and Authentication Confidentiality Security Administration Privacy Choice Management Delegation Management Privacy Obligation Management

Administration

Access Control Integrity Non-Repudiation

Protect

Availability Logging Monitoring Response & Recovery Alert Management

React Detect Security Operations

Security and Privacy Architecture Security and Privacy Community Security and Privacy Policies Security and Privacy Standards

Security and Privacy Infrastructure Security and Privacy Procedures and Processes Security and Privacy Awareness Security and Privacy Enabling Applications

Implementation

Certification Security and Privacy Administration Security and Privacy Monitoring

Operation

Incident Response Review and Audit

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Security Architecture

The architecture describes:     The business context driving our approach to protecting our operations and systems Our core beliefs shaping our operations and systems environment Our security principles representing management's preferences for the way operations and systems are designed, developed and operated The secure processes and capabilities supporting our business objectives, capabilities and strategies

The People, Processes and Technology needed to operate securely

Security Life Cycle

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Begins with Risk Assessments

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Software Development Life Cycle (SDLC)

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Component of all Project Management Plans

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3 rd -Party/ Vendor Security Assessments

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Reviews and Monitoring

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Internal Risk Management

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Internal & External Audits

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Update Policies, Standards and Procedures

Policies, Standards, Procedures and Processes cont..

         Information Security Policy Information Classification Policy(new) Data Protection Policy(new) Internet Policy Virus Policy Remote Access Policy Software Use Policy Customer Privacy Policy E-Mail

Policies, Standards, Procedures and Processes, II

 Control Standards    Foundation for all Security Standards Engineering Specifications Exception Process  Engineering Specifications       NT and Windows 2000 UNIX Internet Infrastructure Extranet Remote Access AS400

Policies, Standards, Procedures and Processes, III 

Terminations and Transfers

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Emergency Access

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Software Development Life Cycle (SDLC)

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Business Group Self Assessment

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Vendor Reviews

Security Tools

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Authentication

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SecurePass SecurID Windows

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Authorization

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Access Manager RACF

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RACF GetAccess Windows Security Services Enterprise Server Administrator (ESA )

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Administration

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Tivoli Identity Manager Vanguard

Security Technology Deployed

  Confidentiality  Lotus Notes Encryption   Secure Shell (SSH) PGP encryption tool Monitoring / Enforcement  IntruVert   Sygate Solar Winds    Enterprise Server Manager (ESM) Enterprise Server Reporter (ESR) Enterprise Policy Orchestra (EPO)

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Security Awareness

12-month program Outside research and trend analysis Web site Presentations targeted to specific audiences    New Employees Security Community In-service Training Inter-Office E-Mail Communications National Computer Security Awareness Day Computer-Based Training (CBT)

Vulnerability Assessment and Scanning

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Twice a year we conduct a penetration and vulnerability test.

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Ongoing mapping of the network

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Access review scans periodically performed

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Ongoing policy compliance monitoring

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Modem sweeps several times a year

Security Monitoring and Response 

Incident Response Process

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Intrusion Detection Monitoring

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Enterprise Security Monitor Enterprise Security Reporter RACF Reports Anti-Virus Response Team Internet Response Team Cyber Crime Investigation Organization PruAdvisories Annual Self-Assessments of the Security Program

Security Community (Internal)

     Business Information Security Officers  Security Administrators Program Management CTS Engineering and Operations Senior Management Involvement The community works together to:  Develop and implement standards, procedures, guidelines and processes to support the security program; and  Project work to address risks and emerging threats.

Security Community Overview

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Every Associate has an accountability

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Management is held accountable

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Support organizations implement

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Each business and functional area has a security office

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It’s part of the BAU process

Security is becoming part of the culture.

External Security Participation

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Information Systems Security Sharing Forum (ITSSF)

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InfraGard

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Information Systems Security Association (ISSA)

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State of NJ Cyber-terrorism Task Force

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The Research Board

Security Program Effectiveness

  Stopping SPAM Prudential uses a spam/profanity filter for inbound Internet e-mail.

 Currently we are blocking about 90,000 spam emails a day (about 35% of all inbound internet mail).      Stopping VIRUSES Weekly – we stop between 800 to 1,000 viruses at our e-mail gateway.

Weekly – we detect and clean 900 – 1,200 viruses on the desktops and servers.

Occasionally we detect and clean upwards of 25,000 viruses on desktops and servers.

Security Program Observations

     Awareness is a key component Benchmarking helps make the program stronger Making security part of everyone’s job is key Technology is important, but the people are more important Security experts are valuable, but so are other technology experts

It takes everyone to make it work!

Emerging Areas of Focus

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Instant Messaging

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Wireless Devices (PDA, Cellphones, etc.)

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Outsourcing

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Mergers & Acquisitions

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New / Changes in Laws

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Avoiding the Hype

Understand your business risks  Understand the potential business impact  Understand what your peers are doing  Understand the relevance of the threats  Understand your capabilities  Understand your organizations culture

Security is a business issue and risk.

Questions

Alert Resources

         CERT - Computer Emergency Response Team, Carnegie Mellon

BugTraq Security Wire Digest

Web Alert - METASeS DefenseONE Command Center

Microsoft Product Security InfraGard FIRST

AVIEN - AntiVirus Information Exchange Network McAfee & Sophos - AntiVirus vendor alerts

Thank you.

Questions, comments?