SUSAN HANLEY LLC Secrets of SharePoint Social Computing Success Susan Hanley KM World 2010 November 17, 2010 ©2010 SUSAN HANLEY LLC.
Download ReportTranscript SUSAN HANLEY LLC Secrets of SharePoint Social Computing Success Susan Hanley KM World 2010 November 17, 2010 ©2010 SUSAN HANLEY LLC.
SUSAN HANLEY LLC Secrets of SharePoint Social Computing Success Susan Hanley KM World 2010 November 17, 2010 ©2010 SUSAN HANLEY LLC About Me Expertise: knowledge management, information architecture, portals and collaboration solutions with a focus on governance, user adoption, and metrics President, Susan Hanley LLC Co-Author: Essential SharePoint 2010 and Essential SharePoint 2007 Prior role: Led national Portal, Collaboration, and Content Management practice for Dell Before that: Director of Knowledge Management at American Management Systems http://www.susanhanley.com Mother of three millennials 2 Should I care? Survey says … In a recent survey, what percentage of people said they would turn down a job that didn’t offer access to social networking sites during work time? Source: Clearswift http://www.clearswift.com/promotions/worklifeweb 3 … and another survey says … A recent survey of more than 525 companies indicated that: 53% have intranet blogs 52% have intranet discussion forums 51% have intranet instant messaging 49% have intranet wikis But there are several key barriers: 32% of respondents cite lack of a business case as the greatest challenge 31% of respondents cite lack of executive support 27% of respondents say lack of IT support is the greatest barrier to implementation 4 So, … There is only valid reason for implementing the social computing features of SharePoint: You have a business problem to solve! 5 Examples of business problems BetterBetter use of shared knowledge use of shared knowledge% Increase collaboration within and between teams Increase collaboration within and… Better project management and Better project management and… coordination Better communication between Better communication between… management and staff Bringing together people and Bringing together people and expertise expertise Reduce travel travel and meeting costs costs Reduce and meeting Self-service facilities for staff and new recruits Self-service facilities for staff and new… Better cohesion and social inclusion Better staff cohesion and social inclusion… between Better sharing of competitor updates, Better sharing of competitor updates,… product problems, etc. 0 20 40 60 6 Getting Social with SharePoint 2010 Blogs Wikis Profile Personal Portal (MySite) Interests, Expertise, Education – About Me My stuff Status Updates Social Metadata: tags, notes, comments, ratings Community Sites 7 So, what are the secrets? Clearly Identify the Business Problem Decide Which Features Make Sense for Your Organization Mange content, plan oversight, define policies and procedures Define a “Do-able” Pilot Project Understand concerns, identify champions Identify value proposition Define Your Governance Plan It doesn’t have to be ALL (or none) Be Prepared to Respond to Barriers Which existing business processes would benefit from social capabilities? Start small and build and expand Have a cross-functional team Prepare a Launch and Communications Plan How can we ensure both adoption and participation? 8 Focus on the business problem Providing access to internal experts Building relationship capital Improving the connection between people and the content and processes they need to get their jobs done Increasing employee engagement Identifying new opportunities for mentorship and knowledge sharing Allowing users to add content to information repositories Moving conversations out of the limited range of e-mail and hallways and in to online spaces where more people can benefit Making it easier to recruit and retain new, Internet-savvy employees 9 Contact Information Susan Hanley President, Susan Hanley LLC www.susanhanley.com [email protected] 301-469-0770 (o) 301-442-0127 (m) Blog: http://www.networkworld.com/community/sharepoint Twitter: @susanhanley 10