How to Help Anyone Use Licensed Databases Instructor: Glenn Johnson-Grau [email protected] An Infopeople Workshop Summer/Fall 2006 This Workshop Is Brought to You By the Infopeople Project Infopeople is a.
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Transcript How to Help Anyone Use Licensed Databases Instructor: Glenn Johnson-Grau [email protected] An Infopeople Workshop Summer/Fall 2006 This Workshop Is Brought to You By the Infopeople Project Infopeople is a.
How to Help Anyone
Use Licensed
Databases
Instructor:
Glenn Johnson-Grau
[email protected]
An Infopeople Workshop
Summer/Fall 2006
This Workshop Is Brought to You By
the Infopeople Project
Infopeople is a federally-funded grant project
supported by the California State Library. It
provides a wide variety of training to California
libraries. Infopeople workshops are offered
around the state and are open registration on a
first-come, first-served basis.
For a complete list of workshops, and for other
information about the project, go to the Infopeople
website at infopeople.org.
Introductions
Introduce yourself to your neighbors
Name
Library
Position
Name a database you use and why
you like it
Workshop Overview
Library subscription databases
hands-on practice, but
focus on teaching users
How to talk to users about databases
Getting the material in a format useful to
the user
Acrobat, printing, saving, etc.
New and forthcoming developments
federated searching and more
Using Bookmarks in Class
1.
Go to: bookmarks.infopeople.org
2.
Look for the
licensed_databases_bkmk.html file
3.
Click on it so it shows on the screen
4.
With the class bookmark file showing in
Internet Explorer, click the Favorites menu,
choose Add to Favorites…
5.
Notice the name in the Name: box so that
you can use the Favorites list to get back to
the class bookmarks for the rest of the day.
Question for the Group
When helping a user with a
database, are you giving them a
fish or teaching them how to fish?
What Users Think of Us
(If At All)
OCLC’s Perceptions of Libraries and
Information Resources
see bookmarks for full report
Awareness of library resources low
55% know of online reference works
34% know of online periodicals
Usage is lower still
27% use online databases annually
84% begin with a web search engine
Database Usage in Libraries
The good news
Libraries are viewed favorably
both physical and online presences
Our online resources are “worthwhile”
Awareness and usage higher for 1417 & 18 to 24-year-olds
41% of 18 to 24-year-olds use online
periodicals annually
13% of over 65-year-old use them
People want a “usable answer”
- not the best
- not the most reliable
They are “satisficing”: working
for a minimally acceptable result
What is a Database?
Database
organized collection of information
made searchable by computer
Licensed Database
database paid for by the library, made
available to users
not free web resources
How do you learn a new
database?
What do you need to know?
Talking About Databases
Users may not understand
Library jargon
periodical? serial? abstract?
Free web vs. licensed databases
Which resources to use
why isn’t there just one database for
everything?
Feel the Pain of the User
“Most users do not care where the information
they need comes from, or who provides it…nor
should they have to” – Roy Tennant*
And yet we expect users to:
► Know what type of information they want
► Navigate library websites and jargon
► Deal with the vendors’ brand names
► Choose from many databases
► Negotiate the un-Google-like interface
*http://infopeople.org/training/webcasts/02-08-05_metasearch.html
Ready for Reference
Friendly, approachable demeanor
Active listening
Open and neutral questioning
Self-verbalization
i.e., thinking out loud
Follow-up
“Does this answer your question?”
Reference Using a PC
Assess user’s computer skills
Best at user’s workstation
make no assumptions
get out from behind the desk and let the
user drive
Behind the desk: co-browsing
rotate screen to user, or
bring user behind desk
Self-verbalize
explain what you are doing, where you
are going, and why
Article Databases
What is your library’s main general
database?
EBSCOhost MasterFile
most
widely used in public libraries
EBSCOhost
links
platform for databases
between EBSCOhost products
Gale
InfoTrac
or OneFile or PowerSearch?
Database Features
How do you explain:
It’s Not Google®
boolean
Limit
operators required
by
date
publication
title
full text only
Database Features:
Printing & Emailing Results
How do you explain:
Print preview?
Framed pages?
Copying and pasting into Word?
Dealing with Acrobat
Navigation
page by page scrolling
jumping to a page
thumbnail pages as navigation tool
searching in documents
Zooming in and out
does not change print size
tinyurl.com/jh79y
Acrobat Considerations
Printing
always use Acrobat’s print button
very important in database interfaces
• Ex. EBSCOhost & Gale
Saving
large file sizes, particularly color docs
usually will not fit on floppy drive
• some email systems may block large files
Reference Databases
This is where it gets tricky
greater range of products with greater
number of interfaces
• specialized tools
more products = more interfaces = more
interface updates
Example:
Biography Resource Center
• Gale database with custom interface
E-book Collections
What are e-books?
Does your library have e-book
collections?
Have you helped patrons use ebooks?
E-book Collections:
Library Issues
Tradeoffs: convenient but clunky
Critical mass of titles necessary
80/20 rule: 20% of titles get 80% of use
Best when integrated into catalog
24/7 anywhere access / awkward interfaces
rather than another database to search
Collections get stale
require weeding
E-book Collections:
User Issues
E-books are an alien concept for users.
They require:
Practice on the interface level
with ebook reader
Explanation of Digital Rights Management
(DRM)
Printing, saving, emailing
•
i.e. “Why can’t I print the whole book?”
Often require an individual user account
personal email account
Federated Searching*
AKA Meta or Cross-Database Searching
Search multiple sources simultaneously
Simplified search interface
Results ranked and (usually) deduped
Not meant to replace searching specific
databases when appropriate
*Next two slides adapted from Roy Tennant webcast – See bookmarks
Why Federated Searching?
“Most users do not care where the
information they need comes from, or
who provides it…nor should they have to”
An interface that minimizes what the user
needs to know to get what they want
Examples:
WebFeat; MuseGlobal
Serials Solutions CentralSearch
Innovative Interfaces MetaFind
Group Discussion
How do you or how could
you describe federated
searching to the public?
New Database Features
Grouping results by subject, type of
publication
ex. subject terms pulled from results
EBSCO calls it “clustering”
Gale OneFile has similar feature
EBSCO Visual Search
interactive visual map of results by topic
• Grokker software
Tell us one thing from
today that you would
share with staff at your
library.