Transcript Troubleshooting II: All clickers fail Gerald Bergtrom Learning Technology Center University of Wisconsin – Milwaukee October, 2005 Edited by Tanya Joosten, Alan Aycock, Susan Gifford.

Troubleshooting II:
All clickers fail
Gerald Bergtrom
Learning Technology Center
University of Wisconsin – Milwaukee
October, 2005
Edited by Tanya Joosten, Alan Aycock, Susan Gifford
What to do when one or a few students aren’t sure their
clickers are working:
1. Check that the plastic battery protector tabs have been
removed.
1. Have the student(s) reset the transmission frequency
(GO-#-#); look for the green LED.
2. When it’s convenient, run a polling test or use a polling
grid so student can check the keypad.
If none of your students’
clickers work, it is likely
that the receiver is not
being detected by the
podium computer.
In this case, either call
Classroom Support or open
TurningPoint and do the
following:
Click on the lightning bolt
NA or the wrong channel number will probably
show ‘channel’ column. Click on Restart Wizard
Leave this selected
De-select all others
Then click Next
TurningPoint looks for a clicker
(response device). You may
notice the double arrow (upper
right) turn green and then red
again, indicating that the search
is complete. At that time click
Next.
If this doesn’t happen, call
Classroom Support.
If the receiver was “found”, this window will show a
default channel
Type in the channel number indicated on the
podium message.
Then click Next.
You will be returned to the open presentation. If
this is not the intended presentation, close it and
open the appropriate one.
The end