Transcript Technology Resources @ UAA Who We Are & What We Do  IT Services provides technology leadership, planning, and a wide range of services supporting UAA’s.

Technology
Resources
@
UAA
Who We Are & What We Do

IT Services provides technology leadership, planning, and a wide
range of services supporting UAA’s activities. Services include
communications (voice, video, high performance data/messaging
networks); computing infrastructure (high availability hosting
services); core applications, distributed learning delivery
systems/support; and support services including Call Center, audio
visual, distance education, video conference, desktop/computer,
telephone, and computer labs.
Technology Services & Assets
Services:
Assets:
•Call center
•Email
•Data Networks
•AV Equipment
•Video Conferencing
•Telephone Systems
•Telephone/Audio
•Desktop
•Computer Labs
•Hosting
•Software Licensing
•Smart Classrooms
•Blackboard
•Training (CMS)
•Servers
•Computer Labs
•IDEA
•Personal PCs
•Test Scanning
•Distance Education
•Cable TV
•Web/Internet
IT Call Center: 786-4646
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If you don’t know who to call concerning a technology issue…one
call does it all!
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Option 1:
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Elive, Blackboard, or computer technology questions
Audio visual, smart classroom support, or video conferencing
Distance education student support
Service Interruption Reporting
Telephone related issues, trouble tickets, and billing
Faculty Evaluation Software
Technicians will troubleshoot, resolve issues, create trouble tickets
and/or work order requests, escalate as appropriate
Call Center Hours of Operation: M-F, 6am – Midnight &
Weekends/Holidays, 8am – 5pm
Email
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Email Services
– Student, staff, & faculty requirements
– Gateway Mail Service - Google: http://www.alaska.edu/google
– Microsoft Exchange & Web Access: http://owa.uaa.alaska.edu
– Mailing Lists: Available to faculty and staff; online form; must
be used for university business
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Dynamic Lists
Static Lists (other than an Outlook mailing list)
– Anti-spam services
AV Equipment
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Available equipment:
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DVD/VCRs
Data/video, 16mm film, 35mm slide, and overhead projectors
Document cameras
LCD monitors
Audio conveners
Reservations: administrative & instructional use (first-come,
first-serve)
Deliveries to main campus & University Center
Equipment maintenance and repair
Training & consultation
Video Conference
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Available for instructional, administrative and university sponsored
events
 IP based video commonly referred to as H.323 conferencing
 Conferences can be point-to-point or multi-point
 Boardroom and cart units distributed on campus
 Event scheduling and on-site technical support
 Consultation, design, implementation, and training services
available
Telephone & Audio Conference
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IT Services currently owns and maintains the Cisco Call Manager
for VOIP (voice over IP) service.
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Basic telephone service
Equipment sales
Long distance PINs & calling cards
Caller ID available on specific telephone handsets (no charge); standard on
VOIP phones
Moves, adds, changes
audio conference contractual service (Encounter Collaborative)
Consulting services
Telephone directory publication
Campus Operator 786-1800: (hours of operation: Monday – Friday, 8:00am
– 5:00pm)
Desktop Support
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Troubleshooting, maintenance and repair services; university
workstations & personal computers.
 Consultation for new computer purchases.
 Services available to all UAA faculty, staff and students.
 Initiate requests through the IT Call Center.
 FY13 rates: $85 per hour, one hour minimum
 Apple, Dell, & Microsoft certified repair shop
Hosting
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All university affiliated organizations are eligible
– Administrative Departments
– Academic Departments
– Student Clubs
– Institutes
– Research Centers
– Any official university-sponsored organization
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Content Management System (CMS)
General Web Hosting
Campus Open Computer Labs
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Five Locations to service students, faculty & staff:
– Commons 105
– Student Union 211
– Sally Monserud Hall 111
– University Center 126
– Consortium Library 210
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Software: Microsoft Office, Visio, Project, SPSS, AutoCAD (only @ UC and
SMH), and many more…..
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Managed Print Service
More info at: http://technology.uaa.alaska.edu/computer/labs
Computer Lab Consultants are available to provide technical assistance.
Software Licensing
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Microsoft Campus Agreement (MCA) –System-wide licensing
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Media available, SSB 120; WAH w/supervisor approval
Symantec Antivirus – University System License
– Download from Technology website or pick up a disk at SSB 120
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SAS
SPSS
AutoCAD
Ghost
Blackboard
Helpful Information
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Student Evaluations/IDEA processed in our department;
coordinated with Academic Affairs.
Planning conferences/events? Call the 786-4646 to schedule AV
equipment, or to request activation of phone/data ports.
Submit revisions to the UAA Telephone Directory online:
http://technology.uaa.alaska.edu/telephone/phoneDirectory.cfm
For down-times (scheduled/unscheduled), call the Call Center to
listen to the updated status line or join us on Twitter and Facebook
Distance Education support is provided through the IT Call Center
at 786-4646 (faculty support LIB 215, student support SSB 120).
Where can I get more details?
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Visit our website at: http://www.uaa.alaska.edu/technology
 Call Center: 786-4646
 Schedule individual/group informational sessions or tours: 7864707
 Stop by and visit us at SSB120
Technology at UAA…
This is only the beginning!