Transcript Online Access Request System Enhancements Presented by: Kenneth A. Heskett Information and Technology Services February 2011

Online Access Request
System Enhancements
Presented by:
Kenneth A. Heskett
Information and Technology Services
February 2011
Old OARS
Square loomed scull c. 1847 (Complete Oarsman) –
Retrieved from http://www.rowinghistory.net/Equipment.htm 2/10/2011
Old OARS
• Lots of Scrolling
• Generation 1 webpage
look and feel
• De-emphasizes access
request purpose
• Where does a UL go?
New OARS
Cleaning Out Old OARS Requests
• “Un-submitted” and “Cancelled” requests removed after 3 months
• Pending Authorization requests removed after 6 months
Automating Access & Compliance
Mutually-Exclusive Roles
• Some Roles are mutually-exclusive but could be
selected, requiring investigation about the
end user’s intent.
• OARS now prevents the end user from selecting
mutually-exclusive roles that grant similar access.
UL Termination or Dept Change Alert
• Past: no means of knowing a UL changed
– Often required end user to contact ITS to inquire about access request that was not
progressing
• Now: Access and Accounts receives an alert whenever a UL changes
departments
– Also receive an alert when OARS request submitted and UL is no longer employed
by U-M
We still appreciate if you contact the ITS Help Desk when leaving your UL role.
What to do about the Access Request
“Black Hole”?
Artist impression of a black hole – retrieved from http://www.nasa.gov/connect/chat/black_hole_chat.html - 2/10/2011
Received by ITS
Pending UL approval
Request
Access via
OARS
• Common role
finder
• Role selection
tool
Request
Authorized
• Department
(if required)
• Unit Liaison
Pending ITS authorization
Waiting for training
Sent to ITS
• Data owner
approval
• Training assigned
• Access and
Compliance form
signed
ITS Processing
Training
Completed
• Access processed
*Identify Next Authorizer
When an end user logs into OARS to see the state of their access request, it will display the
next step in the authorizing process.
*Notification of Request Status
Opt-in for Request
Status Updates!
Generates e-mail to
requestor about
request status.
(Formatting not finalized.)
*Metrics Webpage
• Shows Service Expectation Times for each step for which ITS
is responsible
• Displays the proportion of the requests that A&A is compliant
with the service expectation times
• The Average Processing Time for each step and overall
(for a moving 12-month average)
• Enables end users to make informed judgments about
whether their access request is unusually delayed and if they
need to inquire about the requests’ status