Transcript Tom Peters’ EXCELLENCE. ALWAYS. XAlways/Kuala Lumpur/02August2006 2P.3E. People. Product. Execution. Enthusiasm. Excellence. “Why in the world did you go to Siberia?”

Tom Peters’
EXCELLENCE.
ALWAYS.
XAlways/Kuala Lumpur/02August2006
2P.3E.
People.
Product.
Execution.
Enthusiasm.
Excellence.
“Why in the
world did
you go to
Siberia?”
The Peters
Principles: Enthusiasm.
Emotion. Excellence. Energy.
Excitement. Service. Growth.
Creativity. Imagination. Vitality.
Joy. Surprise. Independence.
Spirit. Community. Limitless
human potential. Diversity. Profit.
Innovation. Design. Quality.
Entrepreneurialism. Wow.
EXCELLENCE.
4/40.
De-central-iza-tion!
Ex-ecu-tion!
Ac-counta-bil-ity!
6:15A.M.
EXCELLENCE.
ALWAYS.
The Passion Imperative:
The
50
Leadership
Tom Peters/Kuala Lumpur/02August2006
The Basic
Premise.
1. Leadership Is a …
Mutual
Discovery
Process.
“I don’t
know.”
Organizing Genius / Warren Bennis
and Patricia Ward Biederman
“Groups become great only when
everyone in them, leaders and
members alike, is free to do his
or her absolute best.”
“The best thing a leader can do
for a Great Group is to allow its
members to discover their
greatness.”
Leadership’s Mt Everest
“free to do his or her
absolute best” …
“allow its members to
discover their
greatness.”
Quests!
The
Leadership
Types.
2. Great Leaders on Snorting
Great
Talent Developers (Type
I Leadership) are the
Steeds Are Important – but
Bedrock of Organizations that
Perform Over the Long Haul.
Whoops: Jack
didn’t have a
vision!
3. But Then Again, There
Are Times When This
“Visionary” (Type II
Leadership) Stuff Actually
Works!
“A leader is a
dealer in
hope.”
Napoleon
4. Find the
“Businesspeople”!
(Type III Leadership)
I.P.M.
(Inspired Profit
Mechanic)
5. All Organizations
Need the Golden
Leadership
Triangle.
The Golden Leadership
Triangle: (1) Talent
Fanatic …
(2) Creator-Visionary …
(3) Inspired Profit
Mechanic.
6. Leadership
Mantra #1: IT
ALL
DEPENDS!
“Renaissance
Men” are … a
snare, a myth, a
delusion!
7. The Leader Is
Rarely/Never
the Best
Performer.
The
Leadership
Dance.
8. Leaders …
SHOW UP!
9. Leaders …
LOVE the
MESS!
“If things seem
under control,
you’re just not
going fast
enough.”
—Mario Andretti
10. Leaders
DO!
“We have a
‘strategic’
plan. It’s
called doing
things.”
— Herb Kelleher
11. Leaders
Re
-do.
“We made mistakes, of course. Most of them
were omissions we didn’t think of when we
initially wrote the software. We fixed them by
doing it over and over, again and again. We do
the same today. While our competitors are still
sucking their thumbs trying to make the
design perfect, we’re already on prototype
version No. 5. By the time our rivals are ready
with wires and screws, we are on version
It gets back to planning
versus acting: We act from day
one; others plan how to plan—
for months.” —Bloomberg by Bloomberg
No. 10.
12. BUT … Leaders
Know When to
Wait.
Tex Schramm:
The
“too hard”
box!
13. Leaders Are …
Optimists.
Hackneyed but none the
LEADERS
SEE CUPS AS
“HALF FULL.”
less true:
Half-full Cups:
“[Ronald Reagan]
radiated an almost
transcendent
happiness.”
Lou Cannon
14. Leaders …
DELIVER!
“It is no use saying
‘We are doing our
best.’ You have got
to succeed in doing
what is necessary.”
—
WSC
15. BUT … Leaders
Are Realists/
Leaders Win
Through
LOGISTICS!
16. Leaders
FOCUS!
“To
Don’t ”
List
17. Leaders …
CLEAR
DESIGN SPECS.
Set
Danger:
S.I.O.
(Strategic Initiative Overload)
1@T: (1) Neutron
JackWorld/
Jack. (Banish bureaucracy.) (2) “1, 2 or
out” Jack. (Lead or leave.) (3)
“Workout” Jack. (Empowerment, GE
style.) (4) 6-Sigma Jack. (5)
Internet Jack. (Throughout)
TALENT JACK!
18. Leaders …
Send V-E-R-Y
Clear Signals About
Design Specs!
Ridin’ with Roger: “What
have you done to
DRAMATICALLY
IMPROVE quality in
the last 90 days?”
If It Ain’t
Broke …
Break It.
19. Leaders …
FORGET!/
Leaders …
DESTROY!
Forget>“Learn”
“The problem is never how to
get new, innovative thoughts
into your mind, but how to
get the old ones out.”
Dee Hock
20. BUT … Leaders
Have to Deliver, So They
Worry About “Throwing
the Baby Out with the
Bathwater.”
“Damned If You
Do, Damned If
You Don’t, Just
Plain Damned.”
Subtitle in the chapter, “Own Up to the Great Paradox: Success
Is the Product of Deep Grooves/ Deep Grooves Destroy
Adaptivity,” Liberation Management (1992)
21. Leaders …
HONOR THE
USURPERS.
Saviors-in-Waiting
Disgruntled Customers
Upstart Competitors
Rogue Employees
Fringe Suppliers
Wayne Burkan, Wide Angle Vision
22. Leaders Make
[Lotsa] Mistakes
– and MAKE NO
BONES ABOUT IT!
“Fail faster.
Succeed
sooner.”
David Kelley/IDEO
23. Leaders Make …
BIG
MISTAKES!
“Reward
excellent
failures. Punish
mediocre successes.”
Phil Daniels, Sydney exec
Create.
24. Leaders Know that
THERE’S MORE TO LIFE
THAN “LINE
EXTENSIONS.” Leaders
Love to CREATE NEW
MARKETS.
“Acquisitions are about
buying market share. Our
challenge is to
create markets.
There is a big difference.”
Peter Job, CEO, Reuters
25. Leaders … Make
Their Mark /
Leaders … Do Stuff
That Matters
“I never, ever thought of
myself as a businessman. I
was interested in
creating things
I would be proud
of.” —Richard Branson
“Management has a lot to do with
answers. Leadership is a function of
questions. And the first question for a
leader always is:
‘Who do
we intend to
be?’
Not ‘What are we going to do?’
but ‘Who do we intend to be?’”
—Max De Pree, Herman Miller
26. Leaders Push Their
W-a-y Up
the Value-added/
Intellectual Capital
Chain
Organizations
27. Leaders
LOVE the
New Technology!
28. Needed? Type IV
Leadership:
Technology
Dreamer-True
Believer
The Golden Leadership
QUADRANGLE: (1) Talent
Fanatic … (2) CreatorVisionary …
(3) Inspired Profit
Mechanic … (4)
Technology Dreamer-True
Believer
Talent.
29. When It Comes
to TALENT …
Leaders Always Go
Berserk!
30. Leaders Don’t
Create “Followers”:
THEY CREATE
LEADERS!
“I start with the premise
that the function of
leadership is to produce
more leaders, not more
followers.” Ralph Nader
—
31. Leaders “Win
Followers
Over”
“Coaching
is winning
players over.”
PJ:
Passion.
32. Leaders …
“Sell”
PASSION!
“Create a
‘cause,’ not a
‘business.’ ”
G.H.:
33. Leaders Know:
ENTHUSIASM
BEGETS
ENTHUSIASM!
“Nothing is so
contagious as
enthusiasm.”
—Samuel Taylor Coleridge
BZ:
“I am a …
Dispenser of
Enthusiasm!”
“A man without a
smiling face must not
open a shop.”
—Chinese Proverb
34. Leaders Are …
in a Hurry
“We don’t sell insurance
We sell
speed.”
anymore.
Peter Lewis, Progressive
35. Leaders
Focus on the
SOFT STUFF!
“Soft” Is
“Hard”
- ISOE
The “Job”
of Leading.
36.
Leaders Know It’s
ALL SALES ALL
THE TIME.
If you don’t
LOVE SALES …
find another life.
TP:
(Don’t pretend you’re a “leader.”)
37. Leaders
LOVE
“POLITICS.”
If you don’t
LOVE POLITICS …
find another life.
TP:
(Don’t pretend you’re a “leader.”)
38.
But … Leaders Also
Break a Lot of
China
39. Leaders
Give …
RESPECT!
“It was much later that I realized Dad’s
secret. He gained respect by giving it. He
talked and listened to the fourth-grade
kids in Spring Valley who shined shoes the
same way he talked and listened to a
He was
seriously interested in who
you were and what you had
to say.” —Sara Lawrence-Lightfoot, Respect
bishop or a college president.
40. Leaders Say
“Thank
You.”
“The two most powerful things in
a kind word
and a thoughtful
gesture.”
existence:
Ken Langone, CEO, Invemed Associates [from
Ronna Lichtenberg, It’s Not Business, It’s Personal]
41. Leaders
Are …
Curious.
The Three Most Important
Letters …
WHY?
42. Leadership
Is a …
Performance.
“It is necessary for the
President to be the
No. 1
actor.”
nation’s
FDR
43.
Leaders …
Are The
Brand
“You must be
the
change you wish to
see in the world.”
Gandhi
44. Leaders …
GREAT
STORY!
Have a
“A key – perhaps the key
– to leadership is the
effective
communication
of a story.”
Howard Gardner, Leading Minds: An Anatomy of Leadership
Leader Job 1
Paint
Portraits of
Excellence!
Introspection.
45. Leaders …
Enjoy Leading.
46. Leaders …
KNOW
THEMSELVES.
Individuals (would-be leaders)
cannot engage in a
liberating mutual discovery
process unless they are
comfortable with their
own skin. (“Leaders” who are not comfortable
with themselves become petty control freaks.)
47. But …
Leaders have
MENTORS.
Upon
having the Leadership
Mantle placed upon one’s
head, he/she shall never
hear the unvarnished
truth again!* (*Therefore, she/he needs
The Word According to TP:
one faithful compatriot to lay it on with no jelly.)
The End
Game.
48. Leaders
???:
“Leadership is the
PROCESS of
ENGAGING PEOPLE in
CREATING a LEGACY
of EXCELLENCE.”
“LEADERS NEED TO
BE THE ROCK OF
GIBRALTAR ON
ROLLER BLADES”
49. Leaders
… Take
Charge.
“[Other]
admirals more
frightened of
losing than anxious
to win”
Nelson’s secret:
50. Leaders …
Go for Broke
The greatest danger
for most of us
is not that our aim is
too high
and we miss it,
but that it is
too low
and we reach it.
Michelangelo
“You can’t behave in
a calm, rational
manner. You’ve got
to be out there on
the lunatic fringe.”
— Jack Welch
EXCELLENCE.
ALWAYS.