Transcript Money Advice Service Target Organisation Chart ‘Target’ reflects formal approval by the organisation in line with agreed operational and workforce plans As at 1 July.

Money Advice Service
Target Organisation Chart
‘Target’ reflects formal approval by
the organisation in line with agreed
operational and workforce plans
As at 1 July 2015
1
Overall business unit structure
Executive Office
UK financial
capability
Customer
UK debt advice and
corporate services
2
Executive Office
Chief executive
Senior PA to chief
executive and chair
UK financial capability
director
UK debt advice and
corporate services
director
Customer director
PA (shared with UK
FinCap Director)
PA
3
UK financial capability business unit
UK financial capability
director
Head of financial
capability and
strategic alliances
Head of insight and
evaluation
Head of policy and
propositions
4
Financial capability and strategic alliances
team
Head of financial
capability and strategic
alliances
Team design to be confirmed
5
Insight and evaluation team
Head of insight and
evaluation
Senior insight manager
Senior insight manager
Corporate performance
manager
Insight manager
Insight manager
Insight manager
Insight manger
Insight analyst
Research intern
(FTA role)
Research and
evaluation manager
Performance analyst
Research and
evaluation executive
(FTA role)
6
Policy and propositions team
Head of policy
and propositions
Wales manager
Scotland
manager
NI manager
Senior policy
manager
Advice manager
*2
Proposition
manager *3
Policy manager
*4
Policy executive
One policy
manager is
assigned to the
Debt Advice
team
7
Customer Business Unit
Customer director
PA
Head of corporate
communications
Head of marketing
Head of digital
services
Head of
development
Head of off line
services
Head of
partnership delivery
8
Corporate communications team
Head of corporate
communications
PR and media
relations manager
Corporate
communications
manager
Public affairs and
stakeholder
engagement manager
Internal and corporate
communications
executive
Public affairs and
stakeholder
engagement executive
9
Marketing team
Head of marketing
Senior marketing
manager
Digital marketing
manager
CRM manager
In house design
executive
SEO manager
(0.6 FTE role)
Campaigns lead
Digital optimisation
executive
10
Digital services team
Head of digital
services
Managing editor
MI analyst
Lead product
manager
Lead UX
designer
Core content
editor
Product
manager
Digital editor
Product
manager
Visual designer
UX tester and
researcher
Digital editor
Digital editor
Senior digital
content producer
Digital content
producer
Social media
manager
11
Development team
Head of
development
Agile delivery
manager
Lead front end
developer
Lead developer
Systems
architect
Lead QA/BA
Front end
developer
Senior
developer
BA/QA
Front end
developer
Senior
developer
BA/QA
Developer
Developer
12
Off line services team
Head of off-line
services
Service delivery
support manager
Performance and
reporting executive
Protocols and
communications
executive
Training executive
Face to face,
telephone and web
chat manager
Face to face,
telephone and web
chat executive
Face to face,
telephone and web
chat executive
QA executive
QA executive
13
Partnership Delivery team
Head of partnership
development
Strategic partnership
manager
(media/lifestyle)
Strategic partnership
manager (FS)
Strategic partnership
manager (public/NFP)
Syndication manager
Partnership
development manager
Partnership
development manager
Partnership
development manager
Partnership
development executive
Partnership
development manager
Partnership
development manager
Partnership operations
executive
14
UK debt advice & corporate services business
unit
UK debt advice and
corporate services
director
PA
Head of HR
Head of finance
Head of UK debt advice
Governance manager
Corporate strategy
manager
Head of planning and
change management
15
HR team
Head of HR
HR executive
HR executive
(learning and development)
HR business partner
(fixed term role)
16
Finance team
Head of finance
Management accountant
Finance executive
17
Procurement, FM and IT services team
Head of procurement,
FM and IT services
Procurement manager
IT service delivery
manager
Purchasing, supplier
relations and FM
executive
Facilities management
executive
Procurement legal
executive
Information security
executive
Technical analyst
18
Planning and change management team
Head of planning and
change management
Customer delivery
project manager
Customer delivery
project manager
Project and risk
assurance executive
19
UK debt advice team
Head of UK debt
advice
Debt advice executive
Operations manager
Quality and
transformation
manager
Commissioning
manager
Commissioning
executive
Innovation manager
Quality innovation
manager
Sector co-ordination
manager
Innovation executive
Sector engagement
manager
Sector engagement
manager (products)
20