Transcript Engaging Community Stakeholders and Building Community Partnerships The National Child Welfare Resource Center for Organizational Improvement.

Engaging Community Stakeholders
and Building Community Partnerships
The National Child Welfare
Resource Center for
Organizational Improvement
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Why Stakeholder Involvement is
Critical
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The child welfare system is much larger than
the public child welfare agency.
No single agency can fulfill the responsibility
of keeping children safe, in permanent
homes, and achieving well-being.
The goal is to empower stakeholders so that
the entire community takes child protection
as its responsibility.
Why Stakeholder Involvement is
Critical (continued)
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Partnering with community stakeholders
helps create a constituency for child welfare,
so that when the agency needs support it
gets it (for example, legislation, finances,
respect even in the fact of a child injury or
death).
Partnerships also strengthen community
stakeholders.
Successful Stakeholder Involvement
Means:
Collaboration and partnerships as a way of
life for the public child welfare agency, not
just for the Child and Family Services Review
(CFSR) and the IV-B Child and Family
Services Plan (CFSP).
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Stakeholder Involvement in
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CAPTA
Chafee
Title IV-B
CFSR
Successful Stakeholder Involvement is
Achieved by:
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Gathering input from stakeholders
Including stakeholders in decision making
Giving feedback to stakeholders
Continuous communication
Making stakeholder involvement an integral part of
agency operations
Practicing true “collaboration”, not “cloberation”
Who are Potential Stakeholders?
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Internal to the child welfare agency
External
Levels of Community Partnerships
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Basic, effective referrals of families for other
services (case level).
Joint case planning with other service
providers, the family, and the family’s
network (case level).
Joint program development to create
needed new programs and services
(intermediate level).
Levels of Community Partnerships
(continued)
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Shared organizational infrastructure—written
agreements for information sharing, joint
management information systems, staff liaison
positions, locating staff in another agency, etc.
(intermediate level).
Creating a Stakeholder Collaborative for Child
Protection in a jurisdiction, with its own
governance.
Creating a State-Level Stakeholder Collaborative,
or Cabinet for Children, Youth, and Family
Services.
Culture Shift: The State Public Child
Welfare Agency
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Not the sole provider of child welfare
services
Leadership: catalyst and organizer for a
community-based system
Retains legal responsibilities for protection of
specific children
Culture Shift: Community Partners
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More collaboration among previously
autonomous funders and agencies
Renegotiation of roles and responsibilities
Promising Practices in Community
Partnerships
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Mental Health Systems of Care
Child Welfare Systems of Care
Quality Review Processes (CQI/Case
Reviews)
LAN 29
Mental Health Systems of Care
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Comprehensive service array
Coordinated
Community based
Child centered
Individualized for the family
Culturally competent
Family driven
Early identification and intervention
Child Welfare Systems of Care
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Tbd in Dec.
LAN 29
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Collaborative integrates traditional and nontraditional services/supports
Membership open to all
Governance structure elected by members
Implements Wraparound approach
QUEST – serving DCFS families
Strong outcomes
Child Welfare Quality Improvement
Peer Network
(sponsored by the National Child Welfare Resource Center for Organizational
Improvement)
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QI roles include:
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Review cases (read, interview, discuss, assess)
Review systems level data and reports
Make recommendations
Contribute to written reports
Dissemination of findings, e.g., presentations to
other stakeholders
QI Peer Network (cont1)
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Examples of ongoing issues and strategies
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Ongoing structures for meaningful participation
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Preparation and support
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QI, foster parent and youth councils (Illinois, Kentucky)
Citizen Review Panels involved in case reviews (Idaho,
New Hampshire)
Training (Idaho trains semi-annually due to turnover )
Whose meeting: making QI relevant to stakeholders by
focusing on their issues, perspectives and involve them
in setting agendas and problem solving, not just listening
to information (Illinois)
QI Peer Network (cont2)
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Other methods for input
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Child welfare attends specific audience councils (foster
parents and youth) and gathers information to bring to
CQI councils (Hawaii)
Targeted surveys - to specific stakeholder groups on
specific issues. E.g., Kentucky has surveyed regarding:
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CW/Court partnerships
Service array assessment
Youth services
Fatherhood services
Family team meetings
QI Methods to Share Information:
Wisconsin’s PEP website
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Stakeholders access website for the four
program enhancement plan (PEP) work
groups (adoption, case process, QI, and Outof-Home Care) to review policy initiatives,
ask questions, comment and read others’
comments, questions and answers
http://dhfs.wisconsin.gov/cwreview/bulletinBr
d.htm
CFSR: Collaboration with Community
Stakeholders
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Principles
Partners
Processes
State examples
CFSR Collaboration Principles
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Shared responsibility
Partnerships
Family centered and community based
Purposes, goals, time and effort
CFSR Partners
Children’s Bureau Resource Guide, p 2
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Court
Tribal
Youth
Child welfare agency staff
External partners
Diversity-of-state representatives
Other
CFSR Collaborative Processes
Children’s Bureau Resource Guide, p 2
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Common goal
Benefit to all parties
Vehicle for collaborating
Ability to come to consensus
Strong leadership
Meaningful involvement
Shared success
Engage new partners
Shared vision for the future
Ongoing evaluation
Engaging Collaborative Partners
Children’s Bureau Resource Guide, p 5
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Continually promoting CFSR
Match specific stakeholders to processes
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Targeted outreach through effective channels
With each stakeholder:
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Review advantages of CFSR and PIP collaboration
Jointly assess contributions, time commitment and resources
Explore how to sustain involvement
With stakeholder group
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Statewide assessment
Onsite review
PIP development
PIP implementation
Establish “rules of engagement”
Communicate timelines for all activities and products
Using the CFSR to Build Partnerships
Children’s Bureau Resource Guide, p 6
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Existing collaborations
Volunteers
Allocate child welfare resources and time
Communication vehicles
Finding Evidence of Strong
Collaboration: Nine Elements
Children’s Bureau Resource Guide, p 8
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Engagement of Other Partners
Communication
Needs assessment
Joint strategic planning
Sharing of resources and structural changes
Sustainability
Policies, laws, regulations
Research/data/evaluation
Leadership
Finding Evidence of Strong
Collaboration: An Exercise
Children’s Bureau Resource Guide, pp 8 - 10
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You are in one of four “element” groups:
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Engagement of other partners
Communication
Needs assessment
Sustainability
Read your element from the CB Guide
Discuss examples from your state
Brainstorm other examples
List best examples so your group can report out
Critiquing Collaborative Efforts
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Read your Case Study (1, 2 or 3)
Select people to
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In group, discuss each question and take notes
In plenary, report out
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Take notes on Hand Out #9
Report a synopsis of your case during plenary
Report your answers from HO 9 during plenary
Synopsis of case
Answers to questions on Hand Out #9
Your State’s Previous CFSR: Involving
Stakeholders
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Identifying and recruiting
Preparing them for and sustaining involvement
+ and – of the processes
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Ongoing involvement?
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According to stakeholders
Your assessment
Same groups?
Stakeholders involved in other child welfare agency work?
Agency Partners Eco-map
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What additional partners should be added?
Stakeholder Engagement Plan: How,
Who, When
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Greens – Keeping positive involvement
Yellows – Improving relationships and
enhancing involvement
Reds – Healing and re-involving
No Dot – Developing relationship and
beginning involvement
Overall Strategy: Reflection and
Planning
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What was the overall process for the
previous CFSR?
What should be the overall strategy for the
second CFSR?
Planning Stakeholder Involvement at
Each Phase of The CFSR
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Statewide Assessment
Onsite Review
Program Improvement Planning
PIP Implementation
PIP Monitoring / Revisions
Planning Stakeholder Involvement for
CFSR Outcomes and Systemic Factors
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Outcomes
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Systemic Factors
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Safety (2), Permanency (2), Well-being (3)
Statewide Information System
Case Review System
Quality Assurance System
Staff and Provider Training
Service Array
Agency Responsiveness to the Community
Foster and Adoptive Parent Licensing, Recruitment, and
Retention
Plans to Monitor Stakeholder
Involvement and for Continuous
Communication
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Overall stakeholders involvement
Stakeholder involvement re the seven
outcomes and seven systemic factors
Preparing for the Next Review
Reviewing drafts of Statewide Assessment
and PIP
Wrap Up
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No single agency, including the public child
welfare system, can fulfill the responsibility of
keeping children safe, in permanent homes,
and achieving well-being.
Community collaboration of a full range of
involved and committed stakeholders is the
best hope and strategy for this.