Transcript LIBRARY SERVICES D I V I S I O N O F T E C H N O L O G Y , I.

LIBRARY SERVICES
D I V I S I O N
O F
T E C H N O L O G Y ,
I N F O R M A T I O N
A N D
L E A R N I N G
S U P P O R T
www.library.qut.edu.au
LIBRARY SERVICES
www.library.qut.edu.au
Preparing library
staff for research support services
at QUT
Martin Borchert*
Associate Director, Library Services (Information Resources and Research Support)
Paula Callan
Library Resource Services Deputy Manager
CRICOS No. 00213J
LIBRARY SERVICES
www.library.qut.edu.au
Special thanks go to:
Stephanie Bradbury
Research Support Librarian
Richard Dearden
Branch Library Manager (Kelvin Grove Library)
Donald Gee
Research Computing Specialist
Craig Milne
Acting eResearch Access Coordinator and Data Librarian
LIBRARY SERVICES
www.library.qut.edu.au
The changing nature of research
Research performance is receiving
renewed focus amongst universities
Our government is more interested
in research performance than ever
before
Multidisciplinary research
IT enabled e-research using data
capture, computation, visualisation,
storage and dissemination
What e-research skills do
researchers have, and what
practices are they engaging in?
What do they not know, and not
do?
See:
Bradbury & Borchert(2010) Survey
of eResearch practices and skills at
QUT http://eprints.qut.edu.au/33111/
What new research support
services will be required?
What will be the role of the library?
What training will library staff
require? ...
LIBRARY SERVICES
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Reviews - Research into research:
Swan and Brown (2008) – JISC found that four careers could be distinguished
including data creator, data scientist, data manager and data librarian.
Lyn (2009) - UKOLN/Bath report, looked at the issues surrounding dataintensive open science including: large scale, high complexity and predictive
potential; openness with respect to participation and lack of openness; potential
for participatory citizen science; lack of incentive for data sharing; implications
for institutional policy and practice; and potential future roles for libraries in data
management.
Markauskaite et al (2009) – U. Sydney & Intersect report – researchers is often
multidisciplinary; likely to use spreadsheets and databases for data; often
collaborative; likely to use to use digital data in relatively small volumes; likely
to share their data; facing data management, storage and preservation issues;
likely to require IT support; unlikely to be familiar with research support
agencies; and most likely thought eresearch and IT were important to the future
of their research.
LIBRARY SERVICES
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Reviews - research into research support:
Martinez (2007) found training requested to support metadata creation,
institutional repositories, data sharing and curation, and identifying
opportunities for engagement in eresearch.
Garritan and Carlson (2009) say pre-existing knowledge and skills of
faculty subject librarians can be used in data management and curation
roles of e-science partnerships.
Pryor (2009) looked at new roles for data management.
Cochrane (2009) flags an opportunity for libraries to partially fill the gap.
Soehner et al (2010) and Salo (2010) found many libraries are already
getting prepared.
LIBRARY SERVICES
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QUT Library + HPC research support services
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Advanced Information Retrieval
Skills (AIRS)
Borrowing services
Data analysis and visualisation
Document delivery
High performance computing
and eResearch support
Liaison Service
Print and Online Information
Resources
QUT Digital Repository
QUT ePrints (including digital
theses)
Videoconferencing
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Bibliometric reporting service
Collaborative technologies
Scholarly communication
(including paid gold road open
access)
Data collection, modelling and
analysis
Research data management
and External research data
service
Research skills workshops and
resources
LIBRARY SERVICES
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Research Support Service Model
• When and how the Library will contact all new academic
staff “the interview script” and information pack
• When and how the Library will make regular contact with
all academic staff “KPIs”
• Delivery of services (eg. bibliometric reports, information
searches, training requests)
• Coordination of seminars and workshops
• Adding research outputs to QUT ePrints “assisted selfdeposit”
• Record keeping, statistics
LIBRARY SERVICES
www.library.qut.edu.au
QUT research support staff survey
• Sept – Oct 2009
• Complemented the researcher
survey (Bradbury & Borchert)
• Used KeySurvey tool
• Coffee voucher sent to every
respondant
• Target group included Liaison
Librarians, Reference
Librarians, Research Support
Specialists in HPC, Library
eServices Officers, Information
Technology (IT) Helpdesk staff
and selected Senior
Management staff engaged in
research support portfolios.
LIBRARY SERVICES
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QUT research support staff survey
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The survey was broad in scope
and asked respondents a wide
range of questions relating to
eResearch support practices
and how they learn about new
advances in the practices,
including:
list their top three eResearch
training requirements;
indicate how they like to learn
new technologies.
The categories of eResearch skills
questions (74 in total) were:
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Scholarly communication
practices
Using collaborative technologies
Data management practices
Managing different types of data
Using different data collection
and analysis techniques.
Using visualisation tools
Using computation tools or
activities
Provision of research support
LIBRARY SERVICES
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The scale used for the Divisional Research support staff,
including Liaison Librarians was:
LIBRARY SERVICES
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Results
To present a clearer picture of skill levels, the rating results
presented as percentages in Figures 1-4 were combined as
follows; ratings of:
“Awareness only” was combined with “Aware: Can refer for further help”
“Competent” was combined with“Advanced Skills”.
73 participants took the survey and 73 (100%) completed
it.
LIBRARY SERVICES
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LIBRARY SERVICES
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LIBRARY SERVICES
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LIBRARY SERVICES
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LIBRARY SERVICES
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LIBRARY SERVICES
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LIBRARY SERVICES
www.library.qut.edu.au
LIBRARY SERVICES
www.library.qut.edu.au
LIBRARY SERVICES
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LIBRARY SERVICES
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Research support staff development
program
Month
Title
July 09
Introduction to research support seminar series, relating back to the
Research Support Action Plan
Overview of research at QUT
Vision, strengths, structures
Aug 09
The Australian Code for the Responsible Conduct of Research and
the Research Lifecycle
Aug 09
Overview of HPC services
Sep 09
Research data management
Sep 09
Research collaboration tools
Oct 09
Navigating the patent literature
Oct 09
Intellectual property issues and research
LIBRARY SERVICES
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Month
Title
Nov 09
Liaison for research workshop
Nov 09
Using the KeySurvey online survey tool
Dec 09
Research data storage infrastructure
Dec 09
Australian Access Federation
Mar 10
Conducting the research data interview
Apr 10
Transformation of scholarly communication
May 10
Using the KeySurvey online survey tool hands-on computer training
June 10
Bibliometrics
Jul 10
Using the EVO online collaboration tool
Jul 10
External research data service
Sep 10
Research grant cycle
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LIBRARY SERVICES
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Conclusions
• Understandably researchers and support staff have
different training needs
• Library staff prefer to learn through seminars/workshops
• The training program has been successful in developing
librarians’ knowledge
• Librarians want more hands-on training
• The training does not automatically lead to the provision
of new research support services
• A Library research support strategy and service
catalogue is required, as well as performance
management (KPIs etc)
LIBRARY SERVICES
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Discussion.
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