Objectives

Introduce Lync Online Share some key metrics Educate about process and resources for XL tenants Discuss key success factors Listen to your feedback about the service

Key Takeaways

Lync Online is for real!

Lync Online scales to the world’s largest customers Key success factors for a Lync Online XL deployment: readiness, training and adoption; network planning; appropriate policy instance allocation

6

Office 365

Overall tenant management Domain management User management Authentication Reporting Licensing Subscription management Health dashboard Support Admin role management Office 365 ProPlus Exchange Online SharePoint Online

Count of LYO XL tenants

1000 980 960 940 920 900 880 860 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14

Users of LYO XL tenants

50 000 000 45 000 000 40 000 000 35 000 000 30 000 000 25 000 000 20 000 000 15 000 000 10 000 000 5 000 000 0 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14

http://technet.microsoft.com/en-us/lync/jj879331.aspx

Lync Hybrid Lync Split Domain Value proposition

Migrate to the cloud with Lync Online

Migrate with little or no disruption to existing services

On-prem

Communication/Collaboration/Meetings Lync Online Lync Online Lync Server 2013 Productivity Exchange 2013/ SharePoint 2013 Enterprise voice Lync Server 2013/ PBX Exchange 2013/ SharePoint 2013 PBX Lync Online Exchange Online/ SharePoint Online PBX

Cloud

All workloads on premises All workloads in the cloud

Pilot Lync Online with a subset of users at low risk Hybrid scenario Enterprise voice through Lync Server 2013 or PBX Utilize Lync Online for IM/presence and audio/video conferencing Maintain email and other services on-premises Enterprise voice through PBX Utilize Lync Online for IM/presence and audio/video conferencing Email and other services in the cloud via O365 Enterprise voice through PBX

Lync Transport IP Reliability Probe http://office.microsoft.com/en-us/support/set-up-your-network-for-lync-online-HA102817382.aspx

http://onlinehelp.microsoft.com/en-us/office365-enterprises/hh416761.aspx

http://blogs.technet.com/b/nexthop/archive/2013/07/03/lync-online-media-port-changes-offer-better bandwidth-management.aspx

Exchange Online, AD/Office 365 and Lync Online Azure Active Directory

Manage users and groups Integrate with Active Directory Manage Domains Manage Partners Licensing, Subs SKUs Manage company information Setup operational email Manage Roles Manage users (Lync specific properties) Client and Conferencing Policies Federated domains/Skype Audio Conferencing Provider Presence/Contact Notifications Mobile Notifications Meeting settings

Exchange Online

Lync Online Reporting

Competitive win against Google Entire Ministry ported Largest O365 customer to date (8.5 MM users) Began December 2012; capacity planning, design assistance, escalation support, provisioning in partnership with local and MCS team 2 tenants per school year (1-12) (one for boys, one for girls): 24 tenants total 4 tenants for teachers (2MM total users) Provisioned within 3 months

Not technically an XL tenant – but a very complex one Regulatory (banking) oversight LYO first O365 service deployed, to be followed by EXO (Notes migration) Started with complex policy requirements to meet regulatory constraints Circa 20,000 users provisioned on LYO Provisioned with RPS in beta, identified acceptable Policy Instances and provided guidance to local team Met regulatory requirements and got green light from regulator Usage growing very fast Very good source of feedback on service improvements

Customers segment Number of Online User Daily sign-in users average Daily calls average Financial 11,713 6,531 24,485

30 000 25 000 20 000 15 000 10 000 5 000 0

Sign-in users average Calls Average

Ramped up and fully provisioned in Spring/Fall 2012 (100% deployed, 42k users, 12k mobile users, 5-day unique logins 27k to 31k), fully upgraded to W15 in March 2013

Customers segment Number of Online User Daily sign-in users average Daily calls average Retail 120,612 18,505 33,630

30 000 20 000 10 000 0 70 000 60 000 50 000 40 000

Sign-in users average Calls Average