Transcript Using Technology for Communication and Training Training and Development • Presenter’s Name • Date.

Using Technology for
Communication and Training
Training and Development • Presenter’s Name • Date
Learning Objectives
By the end of this module, students will know how to:
• Analyze the benefits of membership to specific
professional organizations.
• Synthesize journal articles on current topics.
• Generate a list of journals that will assist in staying
current in learning and communication technology.
• Investigate a specific technology and evaluate the
pros and cons of adoption.
• Develop a personal plan to stay up-to-date on HRD
technology.
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The Effect of Technology
According to a 2007 American Society of Training and
Development (ASTD) State of the Industry report:
• The use of technology-based training increased to 30.28
percent in 2006, up from 11.47 percent in 2001.
> Nearly 40 percent of Bench Marking Forum (BMF)
organizations said they used technology-based
training.
> Nearly 36 percent of the BEST (determined by
enterprise-wide success as a result of employee
learning and development) organizations said they
used technology-based training.
> The average direct expenditure for training, per
employee, was $1,040, or 2.33 percent of payroll.
• The second most covered training content was IT
and systems skills.
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ASTD: Best Technology Performance Initiatives
Technology is being used in organizations to:
• Create communities of practice and facilitate
collaboration.
• Develop knowledge management systems.
• Develop online documentation systems.
• Provide easy access to standards and manuals.
• Reduce training costs.
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Staying Up-to-Date
Staying up-to-date with instructional and
communication technology is important.
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Technology reduces the cost of training and/or the cost and time
required to travel to training events.
Distributed training provides professional development for all
employees, thereby supporting commitment to employee growth. It
can also shorten the time required to bring a new employee up to
speed in an organization.
Technology such as training via simulation reduces wear and tear
on equipment and improves time to efficiency.
The use of technology for instruction and communication can
increase an organization’s ability to share information quickly and
efficiently, and to stay current in their particular field.
Technology allows for rapid content development and easy
updating. User-generated documents allow subject matter experts
(SMEs) to develop content that is more exact and designed from
experience.
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Staying Up-to-Date:
Professional Organizations Can Help
• American Society of Training and Development
(ASTD); http://www.astd.org.
• Society for Human Resource Management
(SHRM); http://www.shrm.org.
• Association of Educational Communications and
Technology (AECT); http://www.aect.org.
• International Society for Technology in Education
(ISTE); http://www.iste.org.
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Staying Up-to-Date
• American Association for Adult and Continuing
Education (AAACE); http://www.aaace.org.
• EDUCAUSE: Transforming Education Through
Information Technologies;
http://www.educause.edu.
• Association for the Advancement of Computing in
Education; http://www.aace.org.
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Activity
In small groups of two to three students, discuss
the information you found about the organizations
you researched. Be prepared to report on some of
the key points you discovered about the
organizations.
Key point areas might include:
• Regional and annual conferences, if any.
• Discussion groups/forums and their topics.
• Publications and journals.
• Webinars and training sessions offered.
• Cost to join.
• How long the organization has existed (stability).
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How to Stay Up-to-Date: Read!
Refereed or research journals:
• TechTrends (AECT).
• Journal of eLearning.
• Educational Technology, Research and Development
(AECT).
• American Journal of Distance Education.
• EDUCAUSE Review (EDUCAUSE).
• Training and Development (ASTD).
Free Journals:
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Technology and Learning.
T.H.E., Technology in Higher Education.
Campus Technology.
eLearn.
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Articles
In your small groups, discuss the articles you chose
to read.
1. Look for common themes.
2. Discuss the primary message in each article.
3. Discuss how the information in the article pertains
(or might pertain) to your personal or work
environment.
4. Explore ideas for implementation.
5. Would you recommend the journal?
6. Be prepared to share key points.
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Why Is It Important to Stay Up-to-Date?
Reflection
• Outline an action plan you can use stay current on
the latest technology. Include:
> Organizations to investigate.
> Journals to read.
> Workshops/trainings to attend.
> Topics to learn more about.
• Keep this action plan for your own professional
development.
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Instructional and Communication Technology
Two-way communication on the Internet, also known as
Web 2.0, has increased the number of options we have
for communication and delivery of instruction.
There are two ways of communication: synchronous
and asynchronous. Communication that is immediate is
synchronous. Communication that is delayed (such as
email) is asynchronous.
What kinds of technology do you commonly use for
communication?
What kinds of technology do you commonly use for
learning?
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Synchronous vs. Asynchronous
Synchronous:
Occurs at the
same time and
allows for
immediate
communication.
Asynchronous:
Occurs at
different times
and allows for
time to think,
reflect, and gain
additional
information
before
responding.
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Synchronous Communication
Interactive Video:
Live two-way audio and video. Runs on the
Internet. Point-to-point or multi-point (Polycom).
Requires camera, microphone and high-speed
Internet. Allows for up to 30 simultaneous
connections.
http://www.polycom.com/usa/en/home/index.html
Voice Over IP (VOIP):
Internet telephone. Requires installation (free) and
headset. A camera is optional. Allows for up to 10
simultaneous video; unlimited audio only.
Skype is an example: http://www.skype.com14
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Asynchronous Communication
Podcasts:
One-way communication to disperse information,
recorded audio and/or video. Information is stored on
a streaming server (I-tunes) and is downloadable for
later use. Requires a handheld or computer,
speakers or headphones. Anyone with the link can
view. Examples are viewable at http://podcast.com.
Blogs:
Two-way communication which allows for sharing of
text, digital images or video. Requires a computer
and speakers if audio is used. Can be closed or open
to public. Examples viewable at http://blogger.com.
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Asynchronous Communication
Wikis:
Wikis can be used as knowledge management
tools. They can store definitions, documents,
training videos, company policies, and more.
> Google Docs: http://docs.google.com
> Wikipedia: http://en.wikipedia.org/wiki/main_page
> Pmwiki (download and host): http://www.pmwiki.org
> Web-based wiki services:
Pbwiki: http://www.pbwiki.com
> Social text: http://www.socialtext.com;
http://www.atlassian.com
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Both
Webinars:
Provide one-way video and two-way audio. These are
typically viewed live but can be saved and streamed for
one-way delivery of information. Examples related to
classroom technology are viewable at
http://www.campustechnology.com/mcv/resources/webinars/
Learning Management Systems:
Typically provide many services; asynchronous includes
discussion (similar to a blog), email. Content areas
include text, audio, video, etc.
• Blackboard: http://www.blackboard.com.
• Open Source: http://opensource.org.
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Other Technology
Capture tools:
> Capture live instruction for later distribution, either
streaming or in a package.
• Adobe’s Captivate:
http://www.adobe.com/products
• Camtasia:
http://www.techsmith.com/camtasia.asp
Aggregators:
> These are management tools with which the user
sets parameters and the aggregator will pull together
information from multiple sources to one location for
reading.
http://www.newsonfeeds.com/faq/aggregators
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Other Technology
Social bookmarking:
Users save links to web pages that they want to
remember and/or share. These bookmarks can be
saved privately, shared with specified people or
groups, shared inside intranets, or another
combination of public and private domain.
Examples: http://docs.google.com,
http://www.popfly.com.
Second Life:
A virtual world where individuals create their own
avatar and can then travel around in the world
communicating with others who are present.
Example: http://secondlife.com.
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Advantages of Using Technology for
Communication and Training
Advantages:
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Most technology allows for direct sharing of
information.
Many technologies provide a permanent or storable
record of information shared.
Information can be retrieved and reviewed again.
It can increase communication and productivity.
It can reduce training costs.
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Disadvantages of Using Technology for
Communication and Training
Disadvantages:
1.
2.
3.
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5.
Indirect communication can result in
misunderstanding.
Challenges for synchronous communication
includes reaching people in different time zones.
Technology and support costs can be significant
depending on the skills of the individuals who will
be participating.
Copyright questions can arise as to who owns the
materials you create, and permission to use other’s
work.
Technology problems can interrupt communication.
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Companies and Products
Let’s brainstorm companies and products available.
If you were to evaluate a technology, what information
would you need to research?
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Activity
Select a company or product. Research the
following information and summarize it in a onepage, double-sided report. Be prepared to share
during the next class session.
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Company or product
Description; common uses
Contact information
Cost
Limitations on participation
Support provided
Advantages and disadvantages
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