Transcript CUNY Division of Student Affairs Personal Counseling at CUNY: An Analysis Amy Daley CUNY Clinical Psychology Research Fellow April 17, 2008

CUNY Division of Student Affairs
Personal Counseling at
CUNY: An Analysis
Amy Daley
CUNY Clinical Psychology Research Fellow
April 17, 2008
Why look at counseling centers?
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VA Tech and other campus tragedies highlight
the need:
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to identify students who need help
to make help available as quickly and effectively as
possible
A New Era for University Counseling
Students under medication
 Students with more severe illness
 American Disabilities Act
 8.5% of enrolled students sought
counseling nationwide (National Survey of
Counseling Center Directors 2007)
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Research
Research: Data Collection
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The Central Office of Student Affairs has
undertaken the task of studying the counseling
centers on each campus.
2007 – implemented Medical Withdrawal Policy
 Fall 2007 – surveyed 20 CUNY counseling center
directors on mental health issues
 Spring 2008 – collected evaluations of new CUNY
clinical psychology fellowship program
 Spring 2008 – surveyed Public Safety and Counseling
staff on crisis management policy
 Fall
Research Results
Historical Structure
Academic
Counseling
Personal
Counseling
Research Results
Actual Interplay
Student
Affairs
Academic
Counseling
Medical
Healthcare
Mental
Healthcare
Office of
Disability
Services
Public
Safety
Research Results
Crisis Management Survey
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Gaps in communication regarding students of
concern
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For example, counseling center may not inform Student Affairs about
voluntary hospitalizations due to concerns over confidentiality
Respondents rated knowledge about crisis
management poorly relative to other ratings
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knowledge of who is managing crisis:
clarity of crisis management procedure:
getting timely information about crisis:
3.88 out of 5
3.79 out of 5
3.78 out of 5
Research Results
Crisis Management Survey
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Following up with students who are at risk was a
concern.
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set student requirements such as counseling:
enforce requirements are met before readmit:
share such information with other depts:
share information if student transfers:
3.86 out of 5
3.75 out of 5
3.40 out of 5
3.42 out of 5
Research Results
Crisis Management Survey
Overall Performance during Crisis
Please assess how well a crisis is managed on your
campus by each of the following departments:
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Public Safety
Student Affairs
Counseling Center
Health Services
Disability Services
Faculty
4.62 out of 5
4.35 out of 5
4.05 out of 5
4.00 out of 5
3.94 out of 5
3.17 out of 5
Counseling Director Survey:
Problems with Referral Process?
Counseling Director Survey:
Referral concern # 1 - Financial burden
Counseling Director Survey:
Referral Concern #2 - Follow Up
Analysis
Analysis
Stages in Student Care
One student’s path can be broken down into 5 stages
Treat
Identify
Diagnose
Follow Up
Refer Out
Analysis
Stage 1: Identify
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Increase training to
“front-line” staff: Kognito
pilot
Explore self-identification
at registration
Could we develop an
Intervention Team?
Office of
Disability
Services
Student
Affairs
Public
Safety
Faculty
Counseling
Center
Analysis
Remaining Stages: some ideas
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Stage 2: Diagnose
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Stage 3: Treat
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Standardize quality/duration of options across campuses
Stage 4: Refer out
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Have Counseling Center inform Intervention Team of all
hospitalizations
Address issues with affordability and follow-up
Stage 5: Follow Up
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Address concerns with confidentiality
Explore Fit-to-Return option
Analysis
Increasing the Clinical Component
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Clinical Psychology Fellowship Program began 2007
Joint effort
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Meets the needs of both our students and our centers
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Student Affairs (VC Garrie Moore)
CUNY Clinical Psychology doctoral program (Dr. Elliot Jurist)
Graduate Center (VP Matt Schoengood)
Overall rating by supervisors: 4.5 out of 5
Overall rating by fellows: 4.25 out of 5
Enhances the clinical side of the counseling centers
Summary – Key Points
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Form CUNY-wide task force to engage on this
topic led by a senior official
Create intervention team at each campus with
members from key departments such as Student
Affairs, Counseling, Public Safety, Disability
Services, Faculty
Address issues in each stage of student care:
Identify, Diagnose, Treat, Refer, Follow Up