Programs and Research

It must change: creating value in a network environment

Lorcan Dempsey CSU Libraries Conference Fort Collins Library renaissance: perspectives for the digital age 24 October 2006

Overview

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The web came …

Regardless of these advances, many library websites continue to replicate the physical and functional organization of the traditional library. Web-based access to services has evolved as a thin veneer over library technical infrastructures that were designed to support traditional library services. As such, library websites are typically organized around library functions (interlibrary loan, circulation, reference) or existing information stores (the card catalog, print indexes).

Krisellen Maloney

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The web came inside …

Then  We can no longer expect people to come into the library.

Now  We can no longer expect people to come to the library website.

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  Thinking about uses Thinking about provision

Structural changes in new environment … … require … … rethinking how we do things.

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The web is inside?

     netWorkflow … A web: multiple paths and interfaces … Disclosure vs discovery … Supporting asset management … The long tail …  Moving to the network level … Programs and research 6

Networkflow

Libraries serve research, learning and personal development.

The focus should be on how the network is changing research, learning and personal practices, and how libraries respond. Not on internal library operations and technologies.

People used to build their workflow around the library. Now the library needs to build its services around people’s workflow.

People have their own favorite tools, techniques and services. Programs and research 7

Gather – create - share Raymond Yee URL is currency

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Zotero

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University of Minnesota http://www.lib.umn.edu/about/mellon/KM%20JStor%20Presentation.pps

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Netvibes, onfolio, my yahoo, myspace, RSS aggregator, …

Self assembled digital identity Prefabricated (e.g. CMS) Database > website > workflow

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Multiple paths and interfaces

  No single site is the sole focus of a user’s attention The network is the focus of attention.

 The library needs to be in multiple places, ‘in the flow’. Programs and research 14

Google scholar

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Virginia Tech resolver

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Innovative Uses of Metasearch: Rethinking Metasearch for a Better User Experience

David Lindahl & Jeff Suszczynski, U Rochester     ‘2 clicks to full-text’ Integrate ‘find articles’ service with other services ‘Variety of pathways’ Metasearch appropriate databases from course pages Programs and research 24

     Webtops Course pages Course management system Citation managers Social bookmarking     URL RSS OpenURL Remix: web services Programs and research 25

Disclosure and discovery

 How do people discover materials of interest?

   Search engines and other web resources Bibliographic/citation chaining Colleagues/Friends.

 DEFF report: people turn to library to retrieve materials not to find them.

User expectations and requirements in relation to the hybrid library . http://www.deff.dk/content.aspx?itemguid={B8D2E65C-665F-48E7-A60B-5C10762F88E4}

 If ‘discovery’ is limited at the library, can we ‘disclose’ library resources in the places where discovery happens?

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Chris Beckett http://www.scholinfo.com/presentations/2006/8/10/the-new-world-order-in-collection-development-the-commercial-perspective.html

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Supporting asset management …

 Insitutional assets  Creation to curation  Support for gather, create share Programs and research 31

OCLC adaptation of Liz Lyon Programs and research 32

 ‘Institutional repository’    Learning materials Data curation ePrints

A growing archival perspective

      Local history Institutional websites (curricula, course calendars, annual reports, …) Ingest and persistently manage websites of interest to courses, etc.

Materials cited in institutional papers Special collections.

Digital archives of faculty.

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Programs and research 34     Provenance Evidential integrity Citability Versions

Aggregate supply : aggregate demand Long tail Library “Inventory” 20% head 80% long tail Libraries aggregate supply at the local level…

“About the only places you could explore outside the mainstream were the library and the comic book shop.”

Chris Anderson, “The Long Tail”

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URL is the currency of the web Programs and research 36

The long tail

Aggregation of supply •Unified discovery •Low transaction costs Aggregation of demand Impact?

Programs and research 37 Systemwide efficiences

Libraries and the long tail dynamic

Each reader his/her book Each book its reader  Aggregate supply?

  1.7% of circulations are ILLs (60% of aggregate G5 collection owned by one library only)  Aggregate demand?

  20% of collection accounted for 90% of use (2 research libraries over ~4 years) Programs and research 38

 Aggregate demand    In the flow: syndicate data and services to where people are    Google Worldcat Project into course management systems Be downstream from major web services Move to a higher level  E.g. Ohiolink  Aggregate supply  Integrated discovery to delivery of materials  Integrated discovery    Resolution ILL, POD, access to circulation Speedy predictable delivery Programs and research 39

Moving to the network level

In the lone houses and very small villages which are scattered about in so desert a country as the Highlands of Scotland, every farmer must be butcher, baker and brewer for his own family.

Adam Smith

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Trajectory …

Then

 Cataloging & resource sharing   A&I and e-Journals Collections

Now

 Create value for users in increasingly complex environment  More will move to shared network environment. Programs and research 41

Multilevel approach to …

 Collections  Shared offsite storage    Aggregate and analyse digital collections Institutional repository Digital storage and preservation  Social and consumer environments  Social networking services: tagging, reviews, recommendations   Share mobilizing approaches Virtual reference  D2D  Consolidated discovery   Knowledge base Resolution - Service routing – fulfillment  Business intelligence  Synthesize and mobilize shared usage data   Recommendation, management decisions Digitization and offsite storage Programs and research 42

Insanity is doing more of what you are already doing and expecting a different result.

Newt Gingrich quoting Albert Einstein!

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The web is inside?

Networkflow The long tail Supporting asset management Discovery to disclosure A web: multiple paths Moving to the network level

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