Transcript Managing Your Enterprise in a Mobile World Paper 210 Presentation By: Ari Kaplan CEO and Co-Founder Expand Beyond Corporation www.XB.com © 2003 Expand Beyond Corp.

Managing Your Enterprise in a
Mobile World
Paper 210
Presentation By:
Ari Kaplan
CEO and Co-Founder
Expand Beyond Corporation
www.XB.com
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Kevin Burden, IDC
Enterprise PDA adoption:
“Today it’s a competitive advantage. Tomorrow it’s
corporate survival.”
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Agenda
Value of mobility
 Mobile World
 Wireless Benefits
 Proof of Benefits: Intel Case Study
Technical discussion
 Wireless Architecture
 Wireless Technology Options
 Major Wireless Standards
Wireless and Database Resources
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Gartner Group NSM Report – Short Term Drivers
“Projects with easily verifiable payback in six months or
less, with fast, inexpensive implementation and with a
smaller deal size will help prop up market revenue. The
customers are looking to economize on people, on skills
and to get more out of their established equipment and
software."
Source: Distributed Management: Big and Getting Bigger Gartner Group Focus Report 10/31/02
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In the mobile world… IT workers no longer need to be
physically on site to perform mission critical work.
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IT Problems Adversely Impact the Entire Enterprise
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Managing in a Mobile World
“Managing complex systems in multiple locations
remotely is the key benefit of mobile software to the
enterprise…. It will be a key tool in reducing the cost
of managing the enterprise while increasing both
productivity and quality of life for IT professionals.”
--Database Trends & Applications,
October 2002
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The Confluence of IT Tools
Mobile IT Management is a “Best Practice” and is becoming the
norm for IT shops
Cell Phones
Pagers
Laptops
Wireless Handheld +
IT Management Software
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Existing Mobile IT Management Options
Network Layer
Cisco
3Com
Routers
Hubs
Firewalls
Server Layer
Windows 2000
Domain Controller
Windows 2003
Domain Controller
Unix
Linux
2000 / XP
Professional
Exchange Server
Exchange Server
Domain
2000 / XP
Professional
Domain
Database Layer
SQL Server
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Oracle
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DB2 UDB
Teradata
A Mobile Enterprise Integrates with Alerting and Monitoring Tools
3. Admin receives
alert from the field
2. OpenView sends
alert to IT Admin
4. Mobile software
used to identify and
resolve the issue (for
databases, networks,
servers)
1. OpenView Alert
Notification
5. OpenView is aware
event has been
resolved / averted
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Mobile Management Value Proposition
 Increase Productivity
 Administrators have the tools to be both reactive and proactive
 End-user productivity increases as down-time decreases
 Service Level Agreements (SLAs) are met or exceeded
 Avoid Revenue Loss
 Under-performing systems slow down revenue flow
 Disabled systems stop revenue altogether
 Simplify IT Management
 Heterogeneous IT management: Manage any database, server or network
device throughout the enterprise
 Single console – any form-factor: Dynamically adjusts to any screen size
including wireless handheld, tablet, laptop, sub-notebook or desktop
 In summary, with mobile management, organizations can
economize on people, on skills and get more out of established
equipment and software
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The Mobility Advantage
For IT Departments:
 Speed up remote access and emergency trouble-shooting
 Increase productivity by enabling more proactive monitoring
 Decrease Costs by decreasing unplanned downtime
For the Mobile Workforce:
 Immediate access to data retrieval
 Immediate, point-of-need data entry
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Mobile Access for Contingency Planning
Mobile software provides low-cost insurance against a major
business disruption. By arming IT staff with secure, remote access
to the infrastructure, organizations can:
 Mobilize the organization for rapid recovery and timely resumption of
normal activity
 Empower the IT team to apply their expertise from wherever they are
 Provide connectivity to critical databases and network systems
 Enable staff, wherever deployed, to verify operations at back-up sites
or data storage locations
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Who is Going Mobile?
IT Staff are Second Largest Group to Mobilize
Corp exec
IS/IT
Biz dev/marketing
Sales force
Field support/service reps
0
10
20
30
40
50
60
70
80
90
% of Respondents’ Companies
Already provides
Very likely to provide
Somewhat likely to provide
n = 1,154
Source: Mobilizing the Enterprise: Handhelds, IDC#25707
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Today’s IT Business Environment
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Impact of poor systems performance
When do groups of employees cease to be productive following
performance interruption or degradation?
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User Group
Productivity Ceases
after:
Sales, data entry,
accounting
5 minutes
Engineering, tech
support, creative
20 seconds
Warehouse personnel,
manufacturing
Site-dependent
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Today’s IT Business Environment
"How much downtime can your environment handle at any one
time?"





17% - None
35% - 1-15 minutes
30% - Less than 3 hours
11% - Less than 8 hours
6% - Availability isn't a concern
(SQL Server Magazine poll, 443 responses)
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Return on Investment
34% of issues arise when the
customer/CSR cannot
immediately connect to the
infrastructure …
Mobile management brings the
average response time down
from 22 minutes to 2 minutes.
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Wireless Users Outside IT
 Alert Workers




 Thin client, read only, one button response, like SMS or paging
 Avg annual cost $416
 Avg monthly data xfer 400K
Message Workers
 CxOs, Blackberries, email centric, 1.8M users today, a projected high growth area for 2004, by 2004 60%
will use messaging in some form – SMS or email – projected users – 59M
Avg annual cost $889
Avg monthly data xfer 2mb


Forms Workers
 Anyone who uses a clipboard, can be WLAN or 802.11b
 Avg annual cost $1183
 Avg monthly data xfer 10mb
Knowledge Workers
 Unstructured. Messages, forms, thick client – healthcare worker, pharmacist
 Avg annual cost $2,296
 Avg monthly data xfer 40mb
Power Users
 Use hot spots, want full fidelity, thick clients
 Avg annual cost $3,106
 Avg monthly data xfer 100mb
(Source: Gartner Group, March 2003)
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Mobile Access for Users
Database
Providing Remote Access & Management of applications
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Prototypes of Breakthrough Custom Wireless Applications
 Mobile applications that access business-critical application providing


real-time, wireless solutions
CRM & Field Service, Installation and Diagnostic capabilities
Customer Service, Project Management and Mobile ecommerce
application
SBC
Field Sales
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Mercedes Benz
Customer Service
Army Corp of Engineers
Project Management
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QVC
Customer
Retention/Profitability
Custom App Progress
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Proof of Benefits
Intel case study of its own internal transformation demonstrates:
 Value of Mobility: using work tools in an expanded range
 Value of Wireless: “same approach, bigger payoff”
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Proof of Benefits
The Mobility Evolution at Intel
 Population: Intel Operations Group
 83,000 employees in 45 countries,
 70 major locations , > 100 sites
 Initial cost justification for “taking it with you”
 Saving just 30 minutes a week per user would justify the higher cost of a
notebook computer over a desktop computer
 Evolution:
 From desktop to notebook, 1998-2001
 From wired to wireless, 2001-2003
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Proof of Benefits
Examples from Intel’s cost justification:
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Intel ROI Metrics
 Intel’s Mobility Measurements were based on indirect costs:
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Intel ROI Metrics
 Intel’s Wireless Measurements were based on productivity data
from various WLAN pilots. They showed that:
Number of Users
Total Cost of
Ownership (TCO)
Benefits of Use
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$20,000 / 3 years
$300,000 / 3 yrs
150
$60,000 / 3 years
$1,000,000 / 3 yrs
1,000
$400,000 / 3 yrs
$5,000,000 / 3 yrs
More information: http://www.intel.com/ebusiness/it/feature/emobility.htm
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Proof of Benefits
More Mobility Experiences:
NOP World Survey of WLAN users in 300 US organizations (9/01):
 Employees stayed connected to their corporate network on avg. 1.75 hours more a

day.
“This increased connectivity translates into a significant amount of time saved—
estimated at an hour a day for IT/MIS workers.”
Cisco WLAN case study:
 40,000 Microsoft employees using a campus-wide Cisco WLAN experienced a 30minute productivity gain per day, per person.
Mobile software access is more extensive than WLAN
access, so benefits will be greater.
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Let’s get technical…
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Mobile Software Development Approaches
• Traditional approach:
– Screen-scrape Web pages into a PDA
– Simply allow data entry and data retrieval
– Build custom solutions requiring lengthy design and
implementation
• More powerful, more timely:
– Provide real-time access inside the databases and servers
– Enable IT workers to identify issues, determine a course of
action, and resolve issues immediately
– Develop secure, enterprise scalable software
– Empower IT professionals to work from anywhere at anytime
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Wireless Architecture
This is the “nuts and bolts” section. We will cover:
 Typical Site Configurations
 SSL/DMZ
 VPN
 VPN and RSA SecurID
 Port Assignments on the Server
 Security Guidelines
 Wireless Technology Options
 Client/Server
 Complexity: From Cellular Gateway to Device
 Major Wireless Standards
 Wireless Transmission Speed/Rate
 Multiple Tiers of Coverage
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Wireless Architecture
SSL in a DMZ Dual-Firewall Site Configuration
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Wireless Architecture
VPN Site Configuration
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Wireless Architecture
VPN and RSA SecurID Configuration
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Wireless Architecture – Server Configuration
Understanding Ports
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Port Numbers
Standard Assignments
Port 80
The default HTTP listener port
Port 443
The default HTTPS listener (SSL –
Secure Sockets Layer) port
Port 21
The ftp (File Transfer Protocol)
port
Port 23
The telnet port
Ports <1025 (1-1024)
Are reserved for system level
duties
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Wireless Architecture -- Security
Should incorporate or support:
 Automatic session timeout
 No proprietary data or passwords reside on wireless device
 HTTPS 128-bit Secure Socket Layer
 Mandatory server-side user authentication/authorization/auditing
 Oracle roles to limit access to specific users or areas of database
 Read-only permission option
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Wireless Technology Options: Client/Server
Server Software:
Java or .NET
J2EE: database abstraction, sessioning, servlet containers ; 30 vendors
Oracle 9iAS, Tomcat
.NET framework: robust, scalable, distributed ; Windows-only
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Wireless Technology Options: Client/Server
Client Software:
RTO: Real-Time Operating Systems
•
Immediate “boot” time
•
Less storage needed than other OS
•
Cannot be upgraded as easily as other OS
•
Requires a less powerful CPU than other OS
PALM
Pocket PC
• Most popular OS for PDAs • J2ME
• Popular in Europe
• Web-clipping (PQA) or
CodeWarrior or GNU
C/C++ compiler
• Nokia, Panasonic,
Siemens
• After PalmOS 5.0,
multitasking
• Internet Explorer
• Most devices are 6x the
processing power of Palm
devices
• eMbedded Visual C++
• .NET compact framework
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Symbian OS
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• SDK with C/C++ and
PersonalJava
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Wireless Technology Options: Complexity
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Major Wireless Standards
802.11, Wi-Fi
 Allows for wireless connectivity over LANs; range limited to a
few hundred feet
 802.11 is an extension of Ethernet to wireless communication
 Standard comes in different flavors; dual-standard WLANs will
be able to operate in same physical space
 802.11a – Highest speed and bandwidth: 5GHz, 54Mbps max
 802.11b – Most widely deployed: 2.4GHz, 11Mbps max
 802.11g – pending IEEE ratification summer 2003: 2.4GHz, 54Mbps max
 The Client requires hardware—usually a PC card or PCI card
 802.11b support is integrated into Intel Centrino technology
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Major Wireless Standards
Bluetooth
• Short-range radio link designed to “replace the cables connecting
portable and/or fixed electronic devices”
• Not a wireless network per se
• Operates via a radio unit
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Major Wireless Standards
WAP
 Would like to be the de facto standard for providing internet
communications and advanced telephony services on mobile phones and
pagers.
 WAP has NOT been widely adopted.
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Wireless Transmission Speed/Rate
 2.5G and 3G are being deployed in major markets across the U.S.
 Don’t expect 3G wireless to be available in all of the primary U.S.
markets until mid-2003!
 To users, 2.5G and 3G will mean a 4-fold increase in transmission
speed and a larger pipeline to transmit security encryption and data
simultaneously.
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Multiple Tiers of Coverage
Hot trend now: multi-tier wireless network strategy
 Combines cellular-based voice/data with WLAN option to
maximize coverage
 Takes advantage of built-in Bluetooth and 802.11 capability in
new mobile chipsets and devices
 Enables user to access mobile enterprise apps from public
“hot spots”
 Don’t try this without built-in security!
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Summary
 Wireless access simplifies the management of 24/7/365
operations
 Mobile IT Management is a “Best Practice” and is becoming the
norm for IT shops
 Mobile software and pervasive wireless connectivity can increase
productivity, depending on job function:
 20% or more
 Up to an hour a day for IT professionals
 Improves quality of life
 Benefits are proven
 ROI methodologies available
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Who Is Expand Beyond?
Expand Beyond is the worldwide market leader in developing
mobile software for IT management. With Expand Beyond mobile
software, organizations have secure, real-time control of their
databases and network systems from a wireless PDA,
smartphone, laptop or tablet – anytime, anywhere.
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Expand Beyond Mobile Software for IT Management
Gives You the Mobility Advantage
Full-Featured Security
Real-time Access
Three tiered architecture
End-to-end encryption
Authentication
Truly interactive
No syncing
No satellite
Control
Anytime, anywhere
Multi-platform
Heterogeneous
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Product Overview
Control
 Perform any task as if at the desktop
Security
 End-to-end data protection –
encryption, authentication and mobile
VPN
Real-time Access
 Interactive management of your
databases. No syncing, no store &
forward
Heterogeneous Support & Scalability
 Manage any number of DB2 UDB,
Oracle and SQL Server databases
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Powerful User Interface
Sessions Management
 Sessions/Connections
 Security
 Audit
Database Management
 Objects
 Storage
 SQL/Command
 Jobs
 Server/Instance
 Database
 Shell
 Tuning
AND run your own scripts!
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Product Overview
Control
 Perform any task as if at the console;
command line access
Security
 End-to-end data protection – encryption,
authentication and mobile VPN
Real-time
 Execute interactive commands without
delay
Heterogeneous & Scalable
 Manage any number of servers, routers,
firewalls – no limits
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PocketAdmin for Windows & Exchange Management
Modify Exchange
Mailboxes in MS
Active Directory
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Troubleshoot
Using Windows
Event Logs
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View Real-Time
Performance Data
Expand Beyond Solutions Benefit the Entire Enterprise
Secure mobile control over IT systems improves response time
and guards against system failure
Benefits Include:
 Cost Savings
 Service Level Agreements
 Productivity
 Competitive Advantage
 Risk Reduction
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Database Resources
Other good Oracle sites with links:
www.arikaplan.com: 400 tips ; this presentation
www.ioug.org: discussion forums, technical repositories
www.orafaq.org
www.orafans.com
www.orasearch.com
www.revealnet.com
www.lazydba.com
www.dbdomain.com
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Wireless Whitepapers
Secure Solutions White Paper
www.xb.com/_papers/Secure_Solutions.pdf
The Mobile IT Landscape – A Wireless Primer
www.xb.com/wireless/techreports/primer
How to choose a handheld
www.xb.com/_papers/Choosing_Handheld.pdf
How to choose a WISP (Wireless Internet Service Provider)
www.xb.com/_papers/Choosing_WISP.pdf
Mobile Software Development Technologies, a survey of starting points
www.xb.com/_papers/XB_Mobile_Tech.pdf
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Wireless Resources
Wireless News:
www.wirelessweek.com
www.mobileinsights.com
www.mobileinfo.com
www.pdabuzz.com
www.planetit.com
Wireless Development:
www.wirelessdevnet.com
www.wapforum.org
www.80211-planet.com
Newsgroups:
comp.sys.handhelds.palmpilot
comp.sys.palmtops
comp.handheld
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More Wireless
Resources:
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Question & Answer
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