“Virtual Team Improvement” in Infineum IT 29 April 2009 Wayne Robertson Reproduction of any material whether by photocopying or storing in any medium by.
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Transcript “Virtual Team Improvement” in Infineum IT 29 April 2009 Wayne Robertson Reproduction of any material whether by photocopying or storing in any medium by.
“Virtual Team Improvement”
in Infineum IT
29 April 2009
Wayne Robertson
Reproduction of any material whether by photocopying or storing in any medium by electronic means
or otherwise is prohibited without prior written consent of Infineum International Limited.
© Copyright INFINEUM INTERNATIONAL LIMITED 2009. All rights reserved
See the legal disclaimer notice on www.Infineum.com
Agenda
Case for Action
Overview of Infineum IT’s Virtual Team Effectiveness Initiative
Training Overview
Is it working? Results to Date and Next Steps
Bottom Line: Can virtual team effectiveness be improved via
a focused training program and commitment to change
behavior?
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Case for Action
IT department quick facts
80 colleagues and 25 contractors in IT
7 locations in 7 countries
IT services used at 25 sites by 1600 colleagues worldwide
Infineum Organizational Effectiveness strategy
…Enable colleagues to be the best…
Examples: provide training...coaching…
remove roadblocks...provide a sounding
board...develop leadership
IT Management perceived an opportunity to improve team effectiveness
Geographic dispersion of IT colleagues
Working on global cross-functional projects
Some frustration sensed – variable team performance
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Overview of Virtual Team Effectiveness Initiative
Engaged with external consultant in 4Q07
UK-based Global Integration
www.global-integration.com, www.lifeinamatrix.com
CEO is Kevan Hall, author of “Speed Lead”
Approach
Hold Focus Group Discussions (3 locations, 25 colleagues)
Issue a “diagnostic” to probe the weaknesses
Carry out 2 day F2F training exercises (4Q08)
Diagnostic Findings
High stability – has positives but can lead to rigidity in terms of innovation,
willingness to rotate roles, silo behavior
See ourselves as reactive
Over-reliance on travel to get things done
Lack of knowledge retention and sharing
Issues with communication technology
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Training Overview
Training Modules
Building “community” – membership, purpose /
role, kick-off meetings
Trust & cooperation
Communicating – using the right tool
Control – remote coaching exercise
Culture – awareness and adaptation
Continuous development – personal learning audit
Tips (email, meetings, web conferencing, etc.)
Exercises, Tools, and Take-aways
Examples on following slides
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Exercises
Practice coaching in virtual teams
Develop a “Community Level
Agreement”
Motivation
Overcome “motivation decay”
etc.
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Tools – Personal Learning Audit
How many other organizations have you visited in the past 12
months (not sales visits)?
How many trade association meetings do you attend?
How many conferences have you attended this year?
How many external training programs have you attended?
Do you know who are the current world authorities in your field?
Have you spoken to them, seen them, read their books?
Have you tried out any of their ideas?
How do you keep up to date on new developments?
Which business schools or universities are most active in your field?
Have you visited them?
etc…. … …. ….
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Tools
Use the right
communication
tool for the job
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Take-aways (sample)
WHY
before
Build plan for
HOW
reinvigorating the Build trust
based on mutuality
team!
and responsibility
Manage Your Reputation
Think: S O A R
Sincere Open Acceptance Reliability
Slow down to
go faster!
Model the desired
behavior
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Results to Date
Training was viewed as successful with 63% rating as “excellent”
Trying to change behaviors and put the learnings into practice
Corporate collaboration initiative (leveraging SharePoint) and
Unified Communications
projects under way
Significant re-org of IT
in process, combining
and creating teams,
breaking down silos
Behavior change
takes time
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Next Steps
Important to maintain momentum
Reinforce key messages and themes
Issue mementos and reminders
Leaders must model the desired behaviors!
Assess impact towards the end of 2009
Potentially expand with other Infineum groups
Consider reading “Where In The World Is My Team?”
by Terence Brake
Parable format; virtual teams in a post-web 2.0 world
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Questions?
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