Transcript Education & Student Life Communication Forum October 26, 2011 Dr. Darlene Shaw Associate Provost “Provide the nation’s best learning environment for creating transformative health care leaders.”

Education & Student Life
Communication Forum
October 26, 2011
Dr. Darlene Shaw
Associate Provost
“Provide the nation’s
best learning
environment for
creating transformative
health care leaders.”
Agenda
•Wins!
•Sweet Greet
•Trident United Way
•Stakeholder Survey Results
•Employee Appreciation
•ESL Strategic Plan
•2011-12 Pillar Goals
•Employee Recognition Program
•Questions/Answers
•Announcements
Wins!
Applause awards for July – Sept 2011
Barbara Bozarth
Linda Kinloch
Rhonda Ferris
Michelle Muir
Dorothy Roper – two awards!
Suzanne Smith
Dianne Terry
1Q Accomplishments:
Developing Transformative Health
Care Leaders
•
The Meeting Street Academy Minnows project,
funded in part by a grant from the National SafeKids
Coalition, has begun. Through this program,
interprofessional groups of MUSC students teach
children water safety and swimming skills. We
collaborated with MUSC Gives Back Office and the
Wellness Center to start this program.
•
Four webinars presented nationally about our IPE
work at MUSC: Two sponsored by the national AHEC
association, one sponsored by the American
Interprofessional Health Collaborative (AIHC) and one
sponsored by the American Association of Colleges of
Nursing (AACN).
1Q Accomplishments:
Developing Transformative Health
Care Leaders
(continued)
•
Junior Doctors of Health has received over
$1,000,000 in grant funding for program support for
the next three years. Grant projects include Meeting
Street Academy, Duke Endowment and Department
of Defense.
•
The C3 office coordinated the MUSC IPID strategic
plan request for proposals for IP projects on
campus. 33 proposals were submitted and 4 were
funded by the university.
•
Marilyn Mitchum presented at the National
Occupational Therapy Program Director’s Meeting
1Q Accomplishments:
Developing Transformative Health
Care Leaders
(continued)
Welcome to the team!
– Jackie Gordon: AmeriCorps Student
Vista Program
– Kelli Jenkins officially hired into our
department
– Carol Lancaster hired part-time to
assist C3
1Q Accomplishments:
Providing the nation’s best learning environment
• Student Health administered over
1,900 Influenza vaccines during the first
quarter of this fiscal year.
– In 2010-11, Student Health gave a total of 1,730
flu vaccinations for the entire year.
1Q Accomplishments:
Providing the nation’s best learning environment
• Tom Smith was elected to Faculty Senate and
will serve as Secretary.
• Congratulations to Dr. Lisa Kerr! She and her
husband welcome adopted son, Zak, to their
family.
• CAE partnered with the CON to meet the
writing needs of the HRSA Grant and was
awarded $43,000 annually for three years.
1Q Accomplishments:
Providing the nation’s best learning
environment
•
Alice Libet and Suzanne Thomas are continuing to
participate in the self-study for the College of
Medicine's re-accreditation process.
•
DaNine Fleming chaired ESL’s Action Team
Committee focused on team building and increasing
respectful behaviors within ESL. Committee
members were Kyle Connelly, Nancy Lemon, Jerone
McDaniel, Marty Rivers, and Dianne Terry.
•
Allie Averill recently received additional notes of
appreciation from her student patients.
•
Alice Libet received a note of appreciation from the
College of Nursing.
1Q Accomplishments:
Providing the nation’s best learning
environment
•SGA hosted the 3rd annual MUSC Art Walk 900 MUSC students/faculty/staff - best
attendance to date! And SGA hosted MUSC SGA
Improv Comedy Night - sold out the theatre - 97
student tickets sold and 17 non-students
•412 students, faculty and staff have participated
in NCBI and other intercultural training and
education workshops from July 1 – October 24, 2011
1Q Accomplishments:
Providing the nation’s best learning
environment
(continued)
• Congratulations to Dr. Willette Burnham for her
promotion to Adjunct Assistant Professor!
• Welcome to the team, Wendy Lee Miranda! Wendy
Lee was hired part-time to assist the MUSC Gives
Back Program.
1Q Accomplishments:
Providing the nation’s best learning
environment
– Student applications are up 20%
– Welcome Stacey Stallons to the team!
Stacey was recently hired as a Student
Services Program Coordinator.
1Q Accomplishments:
Providing the nation’s best learning
environment
· Entered into an annual service contract with the
Medical University Hospital Authority for
$63,000 to provide routine audio visual
maintenance services for 46 additional meeting
and conference rooms.
1Q Accomplishments:
Providing the nation’s best learning
environment
•The Wellness Center enrolled 1,115 new members!
Of these new memberships, 402 are students!
•Student Wellness Center New Hires:
– Megan Brett promoted to Admin. Spec. II in Nursery
– Interns Kelly Freeman and Tatiana Udalova
– Robert Yanders new Temp. Human Svcs. Spec. II
– Marvin Jolliffe new Tennis Instructor
– Brett Bockenstadt and Jason Murphy new Boot
Camp instructors
1Q Accomplishments:
Developing Transformative Health
Care Leaders
•
Suzanne Thomas presented stress resilience advice to
new CON and new CHP students based on ESL’s
Wellness survey data
•
Data shared with visitors from Georgia Health
Sciences about ESL’s successes, leading ESL to be
viewed as a role model
•
ESL student satisfaction survey data is being used to
support the COM’s LCME accreditation application
1Q Accomplishments:
Providing the nation’s best learning
environment
• Employees received Pay for Performance increases!
• Jerone McDaniel successfully coordinated two
financial literacy workshops: Loan Repayments for the
Graduate Anesthesia Nurses Program CHP and Buying
a Home. There were a total of 45 attendees.
• Thomas Hamm was recognized by Dr. Greenberg and
Susan Hoffius for being a “creative genius” in
designing exhibits for the opening of the Clyburn
Center, the Israeli symposium, the graduate studies
project and so much more.
1Q Accomplishments:
Providing the nation’s best
learning environment
(continued)
• Dianne Terry successfully coordinated a Human
Resources Employee Evaluation training workshop for
directors and managers.
• The ESL leadership team hosted an Ice Cream Social
to thank ESL team members for their dedication to
MUSC and to celebrate our Fiscal Year 2010-11
accomplishments!
SWEET GREET
MEETING ICEBREAKER
Get to know colleagues outside of your unit
Describe your role in the division
Share a fun fact about your job
Trident United Way
Presented by:
Whitney McLuen
Thank you for helping
reach our goal of $200,000!
ESL CORE SERVICES SURVEY
PRESENTED BY: DR. SUZANNE THOMAS
Completed by University Stakeholders, Summer 2011
Purpose


Electronic anonymous survey sent to 48 stakeholders
university-wide requesting their insights and feedback
about ESL services
Survey completed by 71% (34 of 48 invited)
Overall Satisfaction

Overall rates of satisfaction for core services (%
satisfied or very satisfied) were excellent
Wellness Center=100%
 Student Programs=100%
 CAPS=100%
 C3=100%
 CAE/Writing Center=97%
 Office of Student Diversity=97%
 Educational Technology Services=93%
 Enrollment Management=93%
 Student Health Services=83%

Data Summary
We listed 62 specific services (approximately 6 for each unit)
and asked stakeholders to indicate whether they felt a specific
service provided was of high, moderate or low value to them

Percent endorsing “high value” ranged from 96% of respondents
(CAPS evaluations for ADA accommodations) to 38% of
respondents (Assessment of student-related pillar goal metrics)

On average, less than 5% of respondents rated any of the
services as low value to them

When respondents did not rate the specific service as being
moderate or high value, they typically indicated that they were
unaware of the service (rather than indicate it was of low value)
Open ended Questions
Are there opportunities for ESL to collaborate with the
colleges to streamline processes (reduce potential
redundancies)?
1.
Yes, databases
2.
Student services of each college and the office of enrollment management
3.
Better coordination of student surveys
Are there services currently provided by your college
that you believe would better be performed centrally?
[5 responses—3 were “No”]
1.
2.
BIT Team
Would like to see greater focus on student diversity (recruitment and
retention) at the university level; are there affinity groups available for
students across colleges?
Are there programs ESL should provide to students that
are not currently being offered? [4 responses—2 were
“No”]
1.
Regular wellness series for entire campus/more universal study space
2.
More diversity advocacy and support in this college
Take home message




High rates of overall satisfaction by stakeholders
with ESL Services!
The vast majority (who know about the services
provided in each unit) rated those services as
moderate or high value
Some services provided by each unit were not well
known by stakeholders
Each unit might consider how to better advertise its
core services—when stakeholders know about them,
they value them!
ESL Employee Appreciation
Education and Student Life
2011-12 Strategic Plan
Why are we doing this?
•
•
•
•
University strategic plan
Align ESL strategic plan
Right time
November 1 deadline
University’s Vision
To be a leading and transformative
academic health center
Transforming Through Strategic
Initiatives
•
•
•
•
Interprofessionalism
Entrepreneurialship
Innovation/Technology
Globalization
ESL’s Strategic Planning Process
Step 1: Stakeholder/Benchmarking Data
Step 2: Value Proposition Statement
Step 3: Vision Statement
Step 4: Strategic Goals
Step 5: Create Objectives to Drive Strategic Goals
Step 6: Implementation Plan
Timeline for ESL Strategy
July 20, 2011:
August
2011:
ESL Directors
will finalize the
value
proposition,
create ESL
“pillar metrics,”
discuss our
vision, and
create an action
plan for
Employee
Satisfaction
May - July, 2011:
Conduct a
stakeholder analysis
and benchmarking
July 19, 2011:
50 people
across ESL to
create
alignment
around a value
proposition
Directors
established
pillar
metrics,
finalized
value
proposition
and
created a
vision
statement.
July 27, 2011:
Quarterly
Meeting to
share value
proposition
October 13, 2011:
Develop strategic
objectives
September 8,
2011:
Present final value
proposition, test
vision, and create
high level strategic
goals
Nov/Dec 2011:
Finalize strategy and
create
implementation
plans
ESL’s Strategic Plan
Value Proposition:
We partner with the colleges, students, and others to create a university
experience that promotes students’ personal and professional growth,
academic success, and well-being.
Vision:
Provide the nation’s best learning environment for
developing transformative health care leaders.
Strategic Goals:
1. Ensure the academic success of our students
2. Ensure the health and well-being of our students
3. Provide a technologically-advanced, cutting edge learning
environment
4. Be the national leader in IPE
5. Ensure an inclusive learning environment
6. Build innovative and entrepreneurial approaches to
maximize stewardship
ESL’s Strategic Plan
Audience Response
Test the Vision:
Provide the nation’s best learning environment for
developing transformative health care leaders.
ESL’s Vision Statement
Provide the nation’s best learning environment for
developing transformative health care leaders.
Criteria to consider
Is the vision statement clear and easy to understand?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
ESL’s Vision Statement
Provide the nation’s best learning environment for
developing transformative health care leaders.
Criteria to consider
Is the vision statement compelling and inspiring?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
ESL’s Vision Statement
Provide the nation’s best learning environment for
developing transformative health care leaders.
Criteria to consider
Does the statement paint a picture of a future that you want to be part of?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
University’s Vision Statement:
To be a leading and transformative academic health
center
ESL’s Vision Statement:
Provide the nation’s best learning environment for
developing transformative health care leaders
Criteria to consider
Does it support/align to the MUSC vision?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
ESL’s Vision Statement
Provide the nation’s best learning
environment for developing transformative
health care leaders.
Criteria to consider (discussion)
What, if anything, needs to be amended?
ESL’s Strategic Goals
Ensure the academic success of our students
Ensure the health and well-being of our students
Provide a technologically-advanced, cutting edge learning environment
Be the national leader in IPE
Ensure an inclusive learning environment
Build innovative and entrepreneurial approaches to maximize stewardship
Criteria to consider
Are the strategic goals clear and easy to understand?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
ESL’s Strategic Goals
Ensure the academic success of our students
Ensure the health and well-being of our students
Provide a technologically-advanced, cutting edge learning environment
Be the national leader in IPE
Ensure an inclusive learning environment
Build innovative and entrepreneurial approaches to maximize stewardship
Criteria to consider
Are the strategic goals compelling and inspiring?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
ESL’s Strategic Goals
Ensure the academic success of our students
Ensure the health and well-being of our students
Provide a technologically-advanced, cutting edge learning environment
Be the national leader in IPE
Ensure an inclusive learning environment
Build innovative and entrepreneurial approaches to maximize stewardship
Criteria to consider
Do the strategic goals paint a picture of a future that you
want to be a part of?
1.
2.
3.
4.
Agree
Strongly Agree
Disagree
Strongly Disagree
0%
1
0%
2
0%
3
0%
4
Next Steps in ESL’s Strategy Process
1.
2.
3.
4.
5.
Team leaders refined strategic objectives
Directors will further refine strategic objectives
Directors will prioritize objectives
Distribute to goal teams and seek feedback
Finalize objectives and determine metrics for
top priorities (including pillar metrics)
6. Determine action plans [e.g., realign funding,
create a task force]
7. Present goals and strategies at ESL’s next
quarterly staff meeting
8. Communicate goals and strategies to external
stakeholders
Education & Student Life
FY2011-2012 Pillar Goals
Darlene Shaw, PhD
Associate Provost, Education and Student Life
Education & Student Life
Pillar Metrics FY 2011-2012
People
Service
Quality
Growth
Finance
As we continue our pursuits in Excellence – we will be striving to reach or exceed the top 10% in most key areas (some yet unmeasured as indicated
below). Once benchmark data are available, we will establish step goals to move us upwards at all times.
90% or more of ESL
personnel are pleased
to be working at MUSC
90% of students agree they
made the right choice by
selecting MUSC
Establish ESL
employee recognition
task force by Jan 2012
90% of students are
satisfied with ESL services
75% of ESL personnel
agree that good
performance is
recognized in their
work area
90% believe ESL
faculty & staff are
respectful of one
another.
(new Q. 2012 survey)
11/5/2015
90% of students agree ESL
programs promote
effective stress
management, a balanced
lifestyle, and overall wellbeing
70% of personnel
agree that their
immediate supervisor
recognizes the efforts
of individuals
75% of ESL personnel
agree that the people
they work with
cooperate and work
as a team
85% or higher of ESL
faculty & staff
evaluate MUSC’s
culture as valuing
diversity
Align ESL’s strategic
plan as appropriate with
University strategic plan
(Entrepreneurship,
Globalization, InterProfessional,
Technology/Innovation)
Total expenses will not
exceed the FY2012
revised budget
(Except for preapproved utilization of
reserve funds for onetime major
expenditures)
Develop benchmark
data for services ESL
provides May 2012
Employee Recognition
Celebration!!!
Employee Recognition Program
Changes for 2011-2012
Presented by:
Janis Newton
Selection Committee Meeting Member
Recognition Selection Committee
for 2011-2012
Larry Owens, Chair
Janis Newton (WC)
Mary Ellen Lenhardt (WC)
John Richardson (ETS)
Nadia Mariutto (SP)
Tanya Thornhill (EM)
Tami Cooke (EM)
Rhonda Ferris (SH)
Lisa Kerr (CAE/WC)
Enhancements to the Employee
Recognition Program
Develop a card with the web address to
encourage participation. Use this tool to reach
out to faculty, staff and students. Ask
managers distribute at their regular meetings.
Simplify nomination form to make it easier
to complete; provide key questions within
online form to prompt nominators
Enhancements to the Employee
Recognition Program
Provide working examples demonstrating
going beyond expected job duties
Expand eligibility to include temporary, parttime and partially-funded ESL positions. Only
executive directors (Dr. Shaw’s direct reports)
and any employee under HR’s progressive
disciplinary action are ineligible for
recognition
Enhancements to the Employee
Recognition Program
For those individuals nominated, but not
eligible or selected by the committee for
recognition, the Committee Chair will
assemble and submit the employee’s name
for an Applause Award.
Employee of the Quarter Winners!
1Q 2011-12
• Susan Fox
• Marcia Higaki
• Dorothy Roper
• Tim Roylance
MUSC Education and Student Life...
Connecting for Success
excellence is elemental
Changing what’s possible