Transcript How to “Ace” Deployment Jeff Larkin Vice President-Marketing What is Deployment? What? Who? Where? When? Why? How? What is Deployment? According to Baldrige – “Deployment” refers to the extent to.

How to “Ace” Deployment
Jeff Larkin
Vice President-Marketing
What is Deployment?
What?
Who?
Where?
When?
Why?
How?
What is Deployment?
According to Baldrige –
“Deployment” refers to the extent to which an
approach is applied in addressing the
requirements of a Baldrige Criteria item and is
evaluated by the breadth and depth of the
application of the approach to relevant work
units.
What is Deployment?
• Communication
• Understanding
What Gets Deployed?
• All organization-wide information
– Company Vision
– Mission Statement
– Company Values
– Code of Conduct
– Company Goals
– Strategic Plans
What Gets Deployed?
• All approach related information
– Process Maps
– Process Summaries
– Work Instructions
– Process Results
Whose Job is Deployment?
Senior Leaders Must Lead Deployment
Who gets the Message?
• Important Organizational Information
– Company Stakeholders
• Employees
• Partners
• Vendors
• Important Process Information
– All process stakeholders
• Upstream Processes
• Downstream Processes
Where to Deploy?
Key Communication Points
- High traffic, high visibility areas.
When to Deploy?
Early
Often
Systematically
Why Deploy?
Sustainability
How to Deploy?
A few strategies MidwayUSA found effective
• Create a Deployment Communication Plan
• Senior Leader Participation
• Create A Common Language – Company Glossary
• Train Your Senior Leaders on Baldrige
• Create Key Communication Points
• Posting Mission, Vision, Values
• Align Meetings
How to Deploy?
•
•
•
•
•
•
•
•
State of the Business
Department Knowledge Sharing
Rewards and Recognition Program
Key Measure Postings
Process Summaries and Work Instructions
Vendor Resource Center
Vendor Partnership Agreement
Measurement of Deployment
Measure Communication
Plan Deployment
Communication Plan Deployment
100%
96.0%
95%
Better
94.3%
94.3%
94.6%
90%
85%
84.3%
80.2%
80%
75%
70%
65%
3rd Quarter 4th Quarter 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
2008
2008
2009
2009
2009
2009
2010
2010
2010
2010
Percentage of Employees who answer communication questions accurately
Actual
Goal
Summary
•
•
•
•
•
•
•
What – Key Concepts and Approaches
Who – Senior Leaders to Everyone
Where – Key Communication Points
When – Early, Often and Systematically
Why - Sustainability
How – Develop a tool box that works for you
Measure – Make sure you are achieving
deployment!
Questions?
Thank you!
Our best wishes to you in your
pursuit of performance excellence!
For more information:
www.AmericaNeedsBaldrige.com
[email protected]