Jeremy Thake Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint,
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Jeremy Thake Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc. Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc. Compliance Appropriateness Discoverability Infrastructure and Storage Presenting SharePoint as a service “Governance is the set of policies, roles, responsibilities, and processes that guides, directs, and controls how an organisation’s business divisions and I.T. teams cooperate to achieve business goals.” Microsoft – http://bit.ly/nmNSbj Presenting SharePoint as a service Corporate Governance IT Governance System Governance SharePoint SAP Lotus Notes Presenting SharePoint as a service Requirements for IT Governance People Policy SharePoint as a Service Tech Process BUSINESS BUSINESS GOVERNANCE MANAGEMENT SERVICE Presenting SharePoint as a service Visibility Portal Community Sites Project/Team Sites Personal/My Sites Governance Presenting SharePoint as a service People IT Business Owners Back Office Architects Intranet owners Finance IT Operations Departmental owners Legal HR SharePoint Admins Functional owners Corp Communications Management Information Executive Sponsorship Presenting SharePoint as a service Infrastructure Operations Information Architecture Information Management Project Management Leadership Customisation Adoption Continuous Improvement Manual Encouragement Resource intensive Semi-Automated PowerShell scripts 3rd Party products Automated Custom apps 3rd Party platform © 2012 AvePoint, Inc. 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No part of this may be reproduced, stored in a Farm Zone WebApplication Application Web Service Application Content DB Site collection Top-level site Sub site List/Library [Folder] Item / Document Sub site Optimised information architecture Farm TEAMS PEOPLE INTRANET Content DB Content DB Content DB Site collection Site collection Site collection HR Intranet Home Marketing Finance Marketing HR Optimised information architecture Extranet Farm Farm EXTRANET TEAMS PEOPLE INTRANET Content DB Content DB Content DB Site collection Site collection Site collection HR Marketing Intranet Home Finance Marketing HR Optimised information architecture Extranet Farm Content Farm EXTRANET TEAMS PEOPLE INTRANET Content DB Content DB Content DB Site collection Site collection Site collection HR Intranet Home Marketing Finance SEARCH PROFILE METADATA Service Farm Marketi ng HR BCS Optimised information architecture Extranet Farm Biz Crit Farm EXTRANET TEAMS* Content Farm TEAMS PEOPLE INTRANET Content DB Content DB Content DB Content DB Site collection Site collection Site collection Site collection Finance HR Intranet Home Marketing Finance SEARCH PROFILE METADATA Service Farm Marketi ng HR BCS Optimised information architecture Extranet Farm Biz Crit Farm EXTRANET TEAMS* Content Farm TEAMS LOB Farm PEOPLE INTRANET Content DB Content DB Content DB Content DB Site collection Site collection Site collection Site collection Finance HR Marketing <LOB> Intranet Home Finance SEARCH PROFILE METADATA Service Farm Marketing HR BCS Optimised information architecture Extranet Farm Biz Crit Farm EXTRANET TEAMS* On-Prem Farm TEAMS PEOPLE INTRANET Content DB Content DB Content DB Content DB Site collection Site collection Site collection Site collection Finance HR Intranet Home Marketing Finance SEARCH PROFILE METADATA Service Farm Marketi ng HR BCS Apps Farm LOB Farm APPS <LOB> Optimised information architecture On-Prem Farm EXTRANET TEAMS* TEAMS PEOPLE INTRANET Content DB Content DB Content DB Content DB Site collection Site collection Site collection Site collection Finance HR Intranet Home Marketing Finance SEARCH APPS PROFILE METADATA Service Farm Marketi ng HR BCS <LOB> Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc. Start Approval Process Execute Request Key services 1) Site Collection and Site Provisioning Key services Profiles and Plans Semi-automated Governance Plan Backup Storage Manager Archiving Auditor 1 hour Tier 1 – SAN 7 years Full 1 day Tier 2 – NAS 3 years Views + Edits 1 week Tier 3 – Azure 1 years Views Key services End-to-End Policy Interface Example Service Offering or SLA Operations Gold Silver Bronze Backup 1 hour 1 day 1 week Storage Manager Tier 1 – SAN Tier 2 – NAS Tier 3 – Azure Archiver 7 years 3 years 1 year Auditor Full View + edits Views SharePoint SharePoint Designer Enabled Disabled Disabled Content Database Isolated DB Shared Shared Quota 100Gb 50Gb 10Gb Key services Audience-targeted Services HR Small Proj Div Sales Policies Gold Bronze Gold, Silver Security HR Mgmt. AD Group Projects Mgmt. AD Group Sales Mgmt. AD Group Customisations Employee Site Template Small Proj Site Template Customer Site Template Approval Process 3-stage 2-stage 1-stage Business Contact AD User AD User AD User Classification Employee Department Project Size Customer Size Key services 2) Site Collection Lifecycle Management Animation Birth Life Change of business contact Inactivity Lease expiry triggered Provisioned Request for deletion or archive Change of Policy Change of purpose End-of-Life Lock before delete or archive Deleted from SharePoint Site inactivity triggered Archived from SharePoint Key services 3) Site Re-certification Key services 5) Granting / Removing Permissions Key services 6) Transferring/Cloning Permissions Key services 7) Content Move Key services 8) Recover Content Key services Measuring adoption and ROI Measuring adoption and ROI Year 0 Content Year 1 Collaboration Active Content Year 2 Development Actual Content Year3 ECM • Understanding the composition of your data is VERY important • Data type usage is also equally important • Both will help you make calculated architectural decisions Comfort level vs. Cost of Storage What makes the most sense for SharePoint Data? Tier 1 Tier 2 Tier 3 SAN NAS Cloud Storage 1 TB 1 TB 1 TB Cost / GB / Month $12 $7 $1 $12,000 $7,000 $1,000 - $60,000 $132,000 Storage Cost / Month Cost Savings / Year Real World Scalability Examples Optimised information architecture Policy Identify experts Set expectations SharePoint as a Service Identify Services Provide Process Optimization Automation Reporting OSP314 - Introducing the New SharePoint OSP223 - Presenting SharePoint as a Service to your Organisation OSP321 - Introducing the New App Model for Office and SharePoint Fri 08:15 - OSP331 - Voice of the Customer: Office 365 Fri 11:30 - OSP433 - Application Hosting Models in SharePoint 2013 www.AvePoint.com/resources [email protected] www.DocAve.com http://www.facebook.com/AvePointInc