Transcript How to Request Materials Tutorial Order, Borrow, Renew made easy (expected running time: ~7 minutes) Oregon State Library.

How to Request
Materials Tutorial
Order, Borrow, Renew made easy
(expected running time: ~7 minutes)
Oregon State Library
Getting Started
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Click the left button on your mouse, or…
Press the space bar
All other animations are automatic.
Before you can begin using Order, Borrow, Renew
services, you must be a registered patron of the
Oregon State Library. As a state agency employee,
being registered also allows you access to our
collection of databases, which you can use to locate
journal articles (either citations or full text,
depending on the database).
Registering for Services
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If you have not registered
for our services, click the
link at the top of the
page labeled “Home,”
then follow the directions
on the Getting Started
page to register.
Forgotten Username and PIN
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If you are registered, but cannot remember your
username or password, here are some helpful hints:
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- Your username is your state email address with your 3digit agency code attached to the end (i.e. joe.r.smith543)
- Your PIN number can be any 4-digit number you prefer
(birthday, phone number, SSN, etc.)
You may also request this information by clicking
the link at the bottom of the page labeled “Get
username and PIN reminder.” Follow the
instructions on the page you are then redirected to,
or you can call 503-378-8800 for immediate
assistance.
Requesting from the Catalog
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When searching our catalog, if you
find an item of interest you would
like to request, click on the red
“Request” button, which will
redirect you to our State Employee
Information Center (SEIC) website
Order, Borrow, Renew logon page.
Requesting from a Database
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If you are searching through one of
our databases and find an article
you would like to order, find and
select the “Request from State
Library” link.
The specific location of this link
varies from database to database,
but it is usually located at the top or
bottom of the article citation page.
Once you select this link, it too will
redirect you to the SEIC Order,
Borrow, Renew logon page.
Logon to Order Borrow Renew
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Once redirected,
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enter your username and
PIN number into the
appropriate fields,
check the box under the
Request/Borrowing
Agreement,
then select “Logon.”
Submitting Your Request
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After selecting
“Logon,” you will be
taken to the
appropriate materials
request form (this
example is for a
book request ; article
requests will appear
slightly different).
All the information
from the catalog or
database citation
should automatically
appear in the proper
fields.
Check to make sure
the information is
correct and that all
required fields are
filled, then scroll
down to the bottom
of the page and
select “Submit
Request.”
Manually Input Request
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If you know the type, title, and
author of the item you wish to
request, you can manually input the
information directly into the
request form.
From the SEIC website
(http://library.state.or.us), select
the “Services” menu option on the
left hand side, then logon to Order,
Borrow, Renew as before.
Manually Input Request
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You can also find
a link to Order,
Borrow, Renew
on the “Getting
Started” home
page under the
sub-heading
Quick services.
Manually Input Request
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On the left-hand
options column, select
the appropriate
material type under
New Request.
Manually Input Request
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Once redirected, fill
out as many fields
of the request form
as you can.
Several fields are
marked with a red
asterisk (*),
indicating they are
required in order to
complete the
request. This
information will
help us locate the
item you are
looking for. If you
do not know a
particular piece of
the required
information, put
“NA” in the field.
Once finished,
scroll down to the
bottom of the page
and select “Submit
Request.”
Check Your Request Status
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Once you submit a
request, you can check
its status from the
Order, Borrow, Renew
Main Menu. Your
outstanding requests
will appear in the table,
including the
transaction number,
type, title, author, and
status of your request.
Viewing Your Requests
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You can select any of
the viewing options on
the left column to filter
which requests appear
in the table.
Use these links to
check the status of your
new / in process
requests, or your
request history.
Edit or Cancel a Request
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If you would like to edit or cancel a
recent request:
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select the “Outstanding Requests”
option,
then click on the 5-digit transaction
number of the request you wish to edit or
cancel.
However, these options are only available
for a limited amount of time (sometimes
less than an hour), so be sure to make any
changes to your request as soon as
possible. If the following options are not
available, please call our Reference Staff
(503-378-8800).
Edit or Cancel a Request
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The request’s information
will appear with options at
the top to Edit Request or
Cancel Request. Select the
appropriate option.
Editing a Request
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Edit Request
will allow you
to change
information
on the
materials
request form.
When you
have finished
editing your
request, scroll
down to the
bottom of the
page and
select “Submit
Request.”
Canceling a Request
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Cancel Request
will remove the
selected request
from the list of
your outstanding
requests.
Resubmitting a Request
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If you:
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Cancel a request by accident
Wish to resubmit a purposefully
cancelled request
Or your request was cancelled because
the material was unavailable at that
time, you can resubmit the request.
From the main menu, select the
“Cancelled Requests” viewing option
on the left-hand side. Then click on the
5-digit transaction number of the
cancelled request you wish to resubmit.
Resubmitting a Request
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You will be redirected to
the request information
form. At the top, select
the option labeled
Resubmit Request.
Resubmitting a Request
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You will be redirected to the
materials request form. Double
check the information in the
form, then scroll down to the
bottom of the page and select
“Submit Request.”
The request should then
reappear in your outstanding
requests table.
Getting Further Help
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If you still need further help / have questions
about the Order, Borrow, Renew process, you
are welcome to call our Reference Line at
503-378-8800, or our Document Delivery
program at 503-378-5022
You can also email questions to:
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Reference Staff: [email protected]
Oregon State Library