Transcript Unity Connection 7.0 Service Management TOI EDCS – 689187 Radha Radhakrishnan © 2006 Cisco Systems, Inc.

Unity Connection 7.0
Service Management
TOI
EDCS – 689187
Radha Radhakrishnan
© 2006 Cisco Systems, Inc. All rights reserved.
1
Agenda

Demo

Overview

Service Types

Server Roles

Server Role Manager (SRM)

Troubleshooting

References
© 2006 Cisco Systems, Inc. All rights reserved.
2
Demo
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3
Overview
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4
Overview
System Startup:
– OS starts Servm
– Servm starts:
 Status only services
– SRM
 Base services
– SRM activates:
 Role based critical services
 Optional Services
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5
Overview – Contd…
System shutdown:
– OS stops Servm
– Servm stops:
 Status only services
– SRM
 Base services
– SRM deactivates:
 Role based critical services
 Optional Services
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6
Service Types
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Service Types
Status Only:
–
–
–
–
Displayable from the serviceability web pages
Can be started/stopped only through CLI
Started by servM during system startup
E.g. Connection DB, Serviceability, SRM
Base Services:
–
–
–
–
Started by servM during system startup
Can only be started/stopped through serviceability pages
Services not controlled by SRM
E.g. License server, Admin, Db Event Publisher
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Service Types – Contd …
Critical Services:
– Services critical for the given server role
– Activated by SRM
– Can only be started/stopped through the serviceability pages
– E.g. CuCsMgr, CuMixer, CuNotifier, CuMTA
Optional Services:
– Services that can run on one or more servers in the cluster
– Activated by SRM
– Can be activated/deactivated/started/stopped through the
serviceability pages
– E.g. CPCA, IMAP, SMTP, Digital networking and VUI services
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9
Server Roles
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10
Server Roles
Primary:
– DB Master
– All critical services started
Secondary:
– Writes to UnityMbxDb1 on the primary
– Critical services CuCsMgr and CuMixer started
– Critical services CuNotifier and CuMTA deactivated
Idle:
– Server is deactivated – does not take calls
– All critical and optional services are deactivated
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11
Server Role Manager
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12
Server Role Manager
Role Based Service Activation:
– Primary
 Critical services
– Includes CuMixer, CuCsMgr, CuNotifier, CuMTA
 All optional services that are not deactivated by admin
– Secondary:
 Critical services
– Includes CuMixer, CuCsMgr
 Most optional services that are not deactivated by admin
– Idle:
 All critical and optional services deactivated
 Only admin and serviceability service
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13
Troubleshooting
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14
Troubleshooting
 Using the admin console, check the status of the services as
shown below:
– utils service list
 Can also get service status through the serviceability pages
 Check Server Role Manager (SRM) logs for service issues.
– /var/opt/cisco/connection/log/diag_CuSrm_*.uc
 Use logs to check if role activation has been successful.
 For servm details, look into /var/log/active/platform/log/servm*.log
files
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15
References
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References
 Connection 7.0 Redundancy FFS – EDCS-595006
 Connection Server Role Manager (SRM) FDS – EDCS – 602809
 Connection 7.0 Cluster/Redundancy TOI – EDCS - 623130
 ServM and Serviceability in-depth overview – EDCS - 572849
 Integrating with serviceability framework - EDCS-484974
 Muster Service Manager TOI – EDCS - 557454
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17
Q&A
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