Transcript BUSINESSthLAW TODAY Essentials 8 Ed. Roger LeRoy Miller - Institute for University Studies, Arlington, Texas Gaylord A.

BUSINESSthLAW TODAY
Essentials 8 Ed.
Roger LeRoy Miller - Institute for University Studies, Arlington, Texas
Gaylord A. Jentz - University of Texas at Austin, Emeritus
Chapter
13
© 2008 West Legal Studies in Business
A Division of Thomson Learning
Warranties, Product
Liability, & Consumer Law
1
Learning Objectives
 What factors determine whether a seller’s or




lessor’s statement constitutes an express
warranty or mere “puffing”?
What implied warranties arise under the
UCC?
Can a manufacturer be held liable to any
person who suffers an injury proximately
caused by the manufacturer’s negligently
made product?
What defenses to liability can be raised in a
product liability lawsuit?
What are the major federal statutes providing for
consumer protection in credit transactions?
© 2008 West Legal Studies in Business
A Division of Thomson Learning
2
Warranties of Title
 Warranties of Title – automatic in most
sales contracts:
Good Title.
No Liens.
No Infringements.
Disclaimer of Title Warranty.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
3
Express Warranties
 Representations of fact about quality,
condition, description or performance.
 Goods must conform to model or
sample.
 Warranty must be Basis of the Bargain.
 Statements of Opinion do not create
express warranties.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
4
Implied Warranties
 UCC/Law derives from implication or
inference of circumstances.
 Implied Warranty of Merchantability:
Merchantable Goods.
Merchantable Food.
• CASE 13.1 Webster v. Blue Ship Tea
Room, Inc. (1964).
 Implied Warranty of Fitness for a
Particular Purpose vs. Ordinary
Purpose. (Knowledge and Reliance)
© 2008 West Legal Studies in Business
A Division of Thomson Learning
5
Warranty Disclaimers
 Express warranties displace/preempt implied

warranties—except for implied warranties of
fitness for a particular purpose.
Express Warranties:
 Courts view unfavorably.
 Must be conspicuous.
 Buyer must be aware of disclaimer at time of sale.
 Implied Warranties:
 Disclaimer of Implied Warranty of Merchantability.
 Disclaimer of the Implied Warranty of Fitness. (“As Is”
or “With All Faults”).
 Buyer’s Refusal to Inspect.
 Unconscionability.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
6
Magnuson-Moss Warranty Act
 Federal law to prevent deception in
warranties by making them easier to
understand.
 Enforced by Federal Trade
Commission.
Full Warranty (free repair/replacement).
Limited Warranty.
Implied Warranties arise under UCC -- not
Magnuson-Moss.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
7
Product Liability-Negligence
 Manufacturers, sellers and lessors of goods

can be liable for a defective good that causes
injury.
Negligence:
Due care in designing the product.
Selecting materials.
Production Process.
Assembly.
Adequate warning label for ordinary person.
Privity of Contract Not Required.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
8
Strict Product Liability
 Liability without regard to fault or standard of


care.
Injured party can be 3rd party (not the buyer).
Assumption that:
 Consumers should be protected against unsafe
products.
 Manufacturers and distributors should not escape
liability for defective products, and
 Manufacturers and sellers are in a better position to
bear the costs of injury.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
9
Requirements for Strict Liability






Product must be in a defective condition when
sold
Defendant must be engaged in selling that
product
Product must be “unreasonably dangerous”:
product is dangerous beyond ordinary
expectation or less dangerous alternative not
used.
Plaintiff must incur injury to self or property by
use or consumption of the product
Defective condition must be cause
Goods have not be substantially changed from
time of sale.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
10
Product Defects--Restatement
(Third) of Torts
 Manufacturing Defects.
CASE 13.2 DeRienzo v. Trek Bicycle Corp.
(2005).
 Design Defects.
 Inadequate Warnings.
Manufacturer must warn if foreseeable
misuse will cause injury.
Factors: user groups, content of message.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
11
Other Applications of Strict Liability
 Market Share Liability.
Multiple Defendants involved are liable based
on the share of the market.
 Other Applications.
All courts extend liability of manufacturers and
other sellers to injured bystanders.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
12
Defenses to Product Liability
 Assumption of Risk.
 Product Misuse.
Severely limited.
 Comparative Negligence.
 Commonly Known Dangers.
Sharp knives and guns.
 Knowledgeable User Defense.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
13
Consumer Protection Laws
© 2008 West Legal Studies in Business
A Division of Thomson Learning
14
Consumer Law
 Areas of Consumer Law Regulated by
Statutes:
Deceptive Advertising.
Labeling and Packaging.
Sales.
Credit Protections.
Consumer Health and Safety.
State Consumer Protection.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
15
Deceptive Advertising
 Puffery.
Vague generalities and obvious
exaggerations are permissible and not
considered deceptive.
 Bait and Switch.
The advertising of a product at an
attractively low price to lure customers in to
buy more expensive items.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
16
Deceptive Advertising
 Online Deceptive Advertising.
Same rules apply.
To satisfy the “clear and conspicuous”
requirement, disclosures must be close (only
hyperlink if lengthy).
© 2008 West Legal Studies in Business
A Division of Thomson Learning
17
FTC Actions
Against Deceptive Advertising
 The FTC, charged with enforcing
federal laws against deceptive
advertising, can, in appropriate
circumstances:
Issue cease and desist orders.
• With respect to a particular product or
advertisement.
• With regard to multiple product orders.
Impose counter-advertising.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
18
Telemarketing and Electronic
Advertising
 The Telephone Consumer Protection Act


(TCPA) prohibits automated solicitation using
automatic telephone dialing system or a
prerecorded voice.
Consumers have a private civil cause of
action and can recover $500 for each violation
of actual damages. Court can treble damages
if willful violation.
Telemarketer must remove a consumer’s
name from its list of potential contacts if
requested.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
19
Labeling and Packaging
 Labeling must be accurate, and must use

words that are easily understood by the
ordinary consumer.
Product labeling and packaging are
regulated by:
 Wool Products Labeling Act of 1939.
 Fur Products Labeling Act of 1951.
 Flammable Fabrics Act of 1953.
 Fair Packaging and Labeling Act of 1966.
 Smokeless Tobacco Health Education Act of 1986.
 Nutrition Labeling and Education Act of of 1990.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
20
Sales
 Forms of Sales :
Door-to-Door Sales.
Mail Order Sales.
Telephone and Mail-Order Sales.
Unsolicited Receipt of Merchandise.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
21
Telephone and Mail Order Sales



Sellers can be subject to federal mail and wire
fraud statutes.
FTC Rules require:
 shipment orders within the time promised in their catalogues
and advertisements,
 to notify consumers when orders cannot be shipped on time,
and
 to issue timely refunds when orders cannot be shipped.
The Postal Reorganization Act of 1970 provides
that unsolicited merchandise sent by U.S. mail
may be retained, used, discarded, or disposed of
in any manner deemed appropriate, without the
recipient’s incurring any obligation to the sender.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
22
Health and Safety Protection
 Pure Food and Drugs Act (1906), then
Federal Food, Drug and Cosmetic Act
(1938).
 Enforced by Food and Drug
Administration.
 Consumer Product Safety.
Consumer Product Safety Act 1972.
Consumer Product Safety Commission.
Notification by distributors.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
23
Credit Protection
 Consumer Credit is protected by:
Truth in Lending Act.
Fair Credit Reporting Act.
Fair Debt Collection Practices Act.
Wage Garnishment.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
24
Truth in Lending Act




TILA is basically a disclosure law. Requires all
consumer lenders to compute the cost of a loan
the same way and to advertise it as an Annual
Percentage Rate (APR).
Equal Credit Opportunity: requires that credit be
extended without regard to race, sex, color,
national origin, age, or marital status.
Credit Card Rules: limits consumer liability for
credit card debt in cases of stolen cards.
Consumer Leasing Act: requires that leasors of
consumer items valued at less than $25,000 make
certain disclosures.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
25
Fair Credit Reporting Act
 Limits the activities of credit reporting
agencies.
 Consumers have the right to access
information contained about them in a
credit reporting agency’s files and to
require credit reporting agencies to
delete unverifiable information in a
consumer’s credit record.
 CASE 13.3 Saunders v. Equifax
Services, LLC (2007).
© 2008 West Legal Studies in Business
A Division of Thomson Learning
26
Fair Debt Collection Practices Act
 Prohibits Collection Agencies from the
following:
 Type, times, and places that debt collectors can
contact debtors.
 Contacting third parties about payments.
 Using harassment or intimidation or employing false
misleading information.
 Contact debtor after notice of payment refusal.
 Requires that collectors provide validation
notice to the debtor, at the time of first
contact.
© 2008 West Legal Studies in Business
A Division of Thomson Learning
27