Process Excellence

Rona Pepmeier Process Excellence Master Black Belt

© 2008 Rolls-Royce plc

This information is given in good faith based upon the latest information available to Rolls-Royce plc, no warranty or representation is given concerning such information, which must not be taken as establishing any contractual or other commitment binding upon Rolls-Royce plc or any of its subsidiary or associated companies.

Process Excellence in Rolls-Royce

 Customers, require and how it relates to you • focus on them, understand what they

keep them satisfied

 Compliance, • know your process and stick to them

set the example for others and your team

 Controlled, continuous improvement, always look to improve what we do •

if you see a better way, flag it up so everyone can move to a better process together

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Everyone in every area of the company can contribute to process excellence Rolls-Royce data-

Process Excellence in Rolls-Royce

“Continuous improvement is essential to meet the increasing expectations of our customers and to maintain competitiveness.

We use consistent methods for improvement, which include Define Measure Analyze Improve Control (DMAIC)… Targets include as a minimum customer satisfaction, non-conformance rates for products and services, cost of non-conformance, environmental performance, health and safety.”

Sir John Rose Chief Executive

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Process Excellence at Rolls-Royce Corporation

5  PE Vision • Process Excellence is our way of doing business  PE Mission • Utilize the Process Excellence suite of tools to reduce operating costs, while improving quality and delivery • Embed speed, agility and simplicity into our Process Excellence culture

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Process Excellence Exhibition

   An annual event open to all business functions Process excellence stories that have benefited the Indianapolis site are presented in an open house, poster display format • Successes are compliance, problem solving or process improvement related • Range from smaller “Quick Hits” to more formal chartered “Projects” Through recognition of success, the Exhibition aims are to • Further a culture of customer focus, compliance, and controlled, continuous improvement • • • Share successful practice / cross-pollinate Increase the pride in "Our House" To have some fun!

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