EAB Approved Schools Conference

Upper Iowa University Wisconsin Centers Admissions and Compliance

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EAB Approved Schools Conference

Introduction

Marshall Whitlock, Milwaukee Area Director-UIU *Overview of UIU *Current environment within higher education *Challenges we all face Kathryn Cotey, Admissions Advisor-UIU *How UIU addresses admissions *How do we manage and address the compliance issues Summary

EAB Approved Schools Conference

Our Mission

Upper Iowa University provides student centered undergraduate and graduate educational programs through flexible, multiple delivery systems in an environment in which delivery is respected, encouraged and nurtured

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EAB Approved Schools Conference Wisconsin Center Locations • Milwaukee, Madison, Elkhorn, Janesville, Wausau and Prairie du Chien

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Bachelor of Science Degree with 13 Majors

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Associate degree Programs

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Master of Business Administration, Master of Higher Education Administration and Master of Public Administration

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Six eight-week terms each year

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Six graduation dates per year

EAB Approved Schools Conference

Current Environment

• Newspaper Articles • Sting operations • GAO Reports and Hearings • Impact on the entire Education sector • Branded like “used car salesmen”

EAB Approved Schools Conference

Issues

• Newsweek/Online 10/27/2010 Eight Ways to Avoid For-Profit School Scams 1.Jacking Up Prices 2.Giving Misinformation About Student Loans 3.Exaggerating Employment Prospects

EAB Approved Schools Conference

4. Underestimating Costs 5. Encouraging Students to Falsify Financial-Aid Forms 6. High-Pressure Tactics 7. Hiding Important Information, Like Graduation Rates 8. Constant, Excessive Recruiting

EAB Approved Schools Conference

Impact on the Educational Environment

• Reputation with communities • Reputation with the public • Adverse regulations • Impact on students

Students suffer!

EAB Approved Schools Conference

Compliance Issues

Federal rules • Gainful employment • State oversight • Other federal rule changes

EAB Approved Schools Conference

Compliance Issues

Federal rule changes on Misrepresentation • “Substantially false, erroneous or misleading statements” • Expansion of the definitions • Issues involving employability of graduates Incentive compensation

EAB Approved Schools Conference

What is needed

• Attention to potential impact on students • Building on best practices from other schools • Attention to Compliance Requirements • Remembering our roots—helping students!

EAB Approved Schools Conference

Admissions

• Establishing the culture • Review the process for improvement – focus on delivery • Identify check points/ touch points • Identify opportunities for feedback – evaluate • Resources

EAB Approved Schools Conference

Campus Culture

• Establish within the environment a “we versus “them” attitude • Departments working together – Admissions, Academics and Financial Aid • Collaboration, Connection and Accountability • Influenced by goals, policies, structure and strategies

EAB Approved Schools Conference

Process

• Checklist/delivery – consistency = quality • Gathering information - asking the student – educational experience, expectations, needs, and goals • Sharing information – accreditation, culture, process, review program options, transfer credits, discuss career planning • Clarification – ask questions, reiterate main points

EAB Approved Schools Conference

Process continued

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• Follow-up – additional information • Resources – career planning assessment, tutoring – on campus – on line options • Placement services • Orientation – identify where, when, how resources are delivered • Touch points – open house, advising meeting, orientation, week 3, registration

EAB Approved Schools Conference

Registration Process

• Registration occurs 6 times in one calendar year • 8 week terms – registration open 5 of 8 weeks • Advisor approval of registration • Weekly review/tracking of conversion • Flexibility with full/part-time options • Working closely with stop-outs

EAB Approved Schools Conference

Opportunities

• Identify multiple ways to provide critical information – registration, financial aid transfer credits, class add/drops, academic goals and standards • Website, phone calls, catalogs, handouts, newsletter, e-mails, faculty announcements, posters on campus • Academic Performance Issues – realistic goals

EAB Approved Schools Conference

Evaluation/Feedback

• Open House – sharing specifics – ask, what can we do better?

• Admissions Visit/Interview – information gathering and evaluation • First advising meeting - registration • Orientation – written feedback • Classroom feedback – faculty feedback • Surveys • What else?

EAB Approved Schools Conference

Compliance

• Acceptance Process – application, transcripts, accredited High Schools • Financial Aid – clear information, definitions, step by step explanation • What are some ways you provide delivery of Financial Aid Information?

EAB Approved Schools Conference

Compliance continued

… • Managing to the metrics – beyond the reports • Building relationships, awareness of needs, providing continuous follow-up, and training • Measuring the intangibles • Other ideas?

EAB Approved Schools Conference

Summary

• Awareness • Culture emphasis • Training – delivery versus checklist • Multiple methods of delivery of information • Evaluation – emphasizing the behavior with performance feedback • Pulse Check

EAB Approved Schools Conference

Upper Iowa University Wisconsin Centers THANKS