Transcript Your Manchester Working together to improve services Manchester Partnership March 2011 Angela Corf Corporate Performance, CEX.

Your Manchester
Working together to improve
services
Manchester Partnership
March 2011
Angela Corf
Corporate Performance, CEX
Community Engagement
“Developing and sustaining a working
relationship between public sector
bodies and community groups so
that both understand and act on the
needs or issues that the community
experiences”.
Community Development Foundation
Community Empowerment
“Community empowerment is the outcome
of engagement and other activities.
Power, influence and responsibility are
shifted away from existing centres of
power, into the hands of communities
and individual citizens”.
Network of Empowering Authorities and
I&DEA
Working Together
John Hartshorn, Chief Executive
Young People Support Foundation
Engaging Older People
Sally Chandler
&
Patrick Hanfling
Valuing Older People team
Older people as peers
Contribution to the city as
community activists, carers,
volunteers
Meaningful opportunities that
reach into the heart of
communities
Extensive range of
engagement structures – from
the neighbourhood to the
international
Two specific examples:
- Ageing Strategy
- VOP Board Report
“Manchester: A Great Place
to Grow Older, 2010-2020”
How the Strategy was born
Consultation events
and workshops across
the city
VOP Board and Forum
500 questionnaires
VOP newsletters
Officer group
National Advisory
Panel
Councillors
“From Sidelines to
Centre Stage”
Intergenerational relationships in the agefriendly city
p
“The age-friendly
city adapts its
structures and
services to be
accessible to and
inclusive of older
people with varying
needs and
capacities”
Community Conversations
Angela Corf, Senior Programme Officer
Area Coordination and Third Sector
Purpose of community
conversations
• Create a modern civic engagement forum
• examine views, attitudes and understanding
within communities
• pose questions and solutions to the issues
facing communities
• encourage citizens to discuss and make
decisions on complex issues.
Based on Appreciative Inquiry
What do
you like
about…?
What do we
need for the
future?
What skills /
resources
are
needed?
What can I
do?
How?
• Invite residents to have a conversation
• set up 4 tables with one question on each
• split attendees into 4 groups and assign to a
table
• ask attendees to begin a conversation on
the question at their table
• write down thoughts on a table cloth
• after about 20 minutes ask them to move to
the next table and begin the process again
Priority
Strong Agree
Agree
Neutral
Disagree Progress Update
Resources for
a Northern
Moor Festival
Provided for 2009
and 2010 through U
Decide.
More activities
by the river
(fun days)
Story telling and
canoe events held
during 2010/11.
Better links to
Wythenshawe
Park
Pedestrian access
review underway.
Road resurfacing
underway.
Pedestrian crossing
underway
Outcome
Results can be used to:
• develop action plan to take forward priorities
• influence service planning and development
• regularly review action plan and update on
progress
• can link to U Decide event
U Decide (PB)
• “All community sectors getting involved in
local decision making”
• local people making decisions on spending
priorities for a specific public budget
• a powerful tool for bringing people together
to improve local area
• engaging and encouraging local people to:- put forward project bids
- vote on spending priorities.
Abbey Hey U Decide
Peter Wallroth
Senior Regeneration Officer,
Manchester City Council
U Decide
• Residents given opportunity to put forward
project ideas to improve local
neighbourhood
• individual groups / residents could bid for up
to £1,000
• joint bids could be put forward up to £2,500
• residents invited to U Decide event 9th Dec
Outcome / Impact
• 9 projects put forward for U Decide to value
of £12,200.00
• 42 people attended “U Decide” event
• 7 projects funded
• Ability to influence decisions increased from
9%-80%
• 88% said projects would help to improve
local area
• 94% said they would attend future events.
Projects funded
•
•
•
•
New benches for Vine Street Park £2,500
New plaque for War Memorial £2,500
Replanting barrels and planters £700
Allotment Society Sow, Grow Eat project
£1,100
• Equipment for junior and senior youth club
£1,000
• Art Project, Café Morning and Trips £1,300
• 3 blocks of 12 week exercise classes for
over 50’s £900
Feedback from residents
• “bringing people together and making our
own decisions”
• “being consulted and meeting people”
• “community participation”
• “it included people who do not usually
come to meetings”
• “bringing the community together”
Engaging the Somali
Community
Aaron Jackman
Moss Side Power House Library
Be Proud DVD
We know that communities across Manchester
take pride in their areas, and in our city as a
whole. Manchester City Council’s Be Proud:
Love Manchester programme wants to build
on this pride, and encourage everyone to
celebrate and improve life in our
neighbourhoods.
For more information visit
www.beproudlovemanchester.com
NHS Manchester is responsible for commissioning local health services. We
work with doctors, nurses, and organisations such as Manchester City Council
to plan, design and fund the care you receive in hospitals, GP practices, health
centres, dentists, pharmacists and other health venues in Manchester.
We do this by:
• understanding the needs of local communities
•developing plans for the future of healthcare across the city
•designing health services
•contracting with organisations to provide services
•monitoring the quality and efficiency of services
Listen to patients, members of the public and communities and to use this
information to guide and inform the work that we do.
Breast screening for women aged between 50 and 70 is an
important way to spot cancer symptoms early, enabling more
successful treatment. Take up of screening appointments is low in
the city so we engaged with women in three areas of the city:
Gorton, Harpurhey and Wythenshawe to find out how we could
encourage more women to attend and to gather their experiences
of using the service.
We wrote to 13,261 women in the 3 wards asking them to
reply with their experiences if they did attend the
appointment they were offered, and their reason for not
attending if they didn’t. Women were provided with a
Freepost envelope for their replies and were provided
with a contact number to call if they preferred.
2,454 women responded with mainly positive
comments about the service itself but highlighting
some difficulties with access the service and
concerns about the content of the invitation
letter.
•Moved the location of the van form Withington
Community Hospital to Wythenshawe.
•In Harpurhey, a further 2 weeks of screening was
organised and the van was located in a local shopping
centre. This led to 385 more people being screened.
•The content of the letter sent to women is being
changed to reflect the comments received.
Consultation on the Housing
Strategy for Manchester
Rob Brown
Strategic Housing, MCC
Crime and Disorder Reduction
Strategy Community Consultation
Samantha Stabler
Crime and Disorder
37
Priorities
•
•
•
•
•
Visible and accessible policing
Antisocial behaviour
Early intervention with young people
Address harm caused by alcohol
Crime priorities – burglary and drug
dealing
• Protecting vulnerable people
Engagement with communities
• Face to face contact
• Electronic engagement e.g. emails and
text messages
• Information about results of work done
Example comments
“We need to understand all the community no matter where they
are from and we need to respect them”
“People need confidence to speak out, report issues and
challenge ASB. Confidence will grow if they feel backed up by
Greater Manchester Police or Manchester City Council”
“Ensure that community payback is for the community and
perhaps asking local communities what they see as needing
done”
“More information by all agencies about how to get involved and
what is involved with this”
Fire Service Engagement
Rachel Stanley
Greater Manchester Fire and
Rescue Service
Manchester Climate Change
Action Plan
Katie Brandon
MERCI