Transcript A Collaborative Approach to Communication for Healthcare & Engineering Professionals Beth Vye October 13, 2012

A Collaborative Approach to Communication for
Healthcare & Engineering Professionals
Beth Vye
October 13, 2012
About
ISIS
• ISIS is a leading community
organization that welcomes
immigrants
• Working in partnership, ISIS
offers services and creates
opportunities that enable
immigrants to participate
fully in Canadian life
 Overview of Communication for
Healthcare Professionals and
Orientation and Communication skills
for Engineers
Workshop
Outline
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Similarities / Differences
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Partnerships / Community Outings
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Activity 1 Inclusive language
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Activity 2 Breaking Bad News
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Activity 3 Describing a Process
Course Content
Similarities
• Everyday English
• Profession Specific
Writing and Presentation
Skills
• Networking
• Connecting With
Colleagues / Teamwork
• The Language of
Management
Differences
• General Orientation /
Pathway to Licensure
• Communicating with
Patients
• Medical Terminology
Self-Study Guide
• Medical / Engineering
Administration
• Scheduling
• Community Visits
Exciting Developments
Four month Work Placement pilot program
for OCSE
 “On-the-job” competency basedassessment
 Coaching and support provided by
Engineers Canada
 Partnerships with host employers
Employment Module
• Job interview skills
• Practice interviews
• Individual feedback
from video recordings
Computer Module
• PowerPoint
• Calling card
• Access to ISIS
computer lab
Evaluation
• Ongoing in-class assessment
• Assessment based CLB
• Communication assessment at Dalhousie
Learning Resource Centre
• Communication assessment based on
employment practice interview
• Certificate of completion
Community Partners
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Dalhousie Learning Resource Centre
Dalhousie Kellogg Library
IWK Library
North End Community Health Centre
Capital Health Volunteer Services
Halifax Sexual Health
Ronald McDonald Room and Ronald McDonald
House
• Dalhousie School of Occupational Therapy
• Dalhousie Medical School and Nursing Student
Placements
• Addiction Services
Community Outings/Speakers
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St. John Ambulance
Cancer Care Nova Scotia
IWK Pre-Birth Clinic
Capital Health Public
Health Services
Cobequid Community
Health Centre
Shannex Enhanced Care
Nova Scotia Hospital
Canadian Blood services
Dalhousie Learning Resource Centre
Communication
assessments with
simulated patients
Feedback to improve
communication and
interviewing skills
Dalhousie Kellogg Library & IWK Library
 Orientation to the IWK
and Kellogg Libraries
 One-on-one
appointments at the
Kellogg
 Temporary borrowing
privileges at all Capital
Health Libraries
North End Community Health Clinic
• The role of a community
health clinic
• Job shadowing
Addiction Services
Presentation
about addiction
in Nova Scotia
Engineers Nova Scotia provides:
 Orientation
 Licensure counseling
 Open door policy
Presentations
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Project Management
Work Placement Project
Occupational Health and Safety
Toastmasters
Discussion Panel
Evaluation Tool
Ethics
“After taking the Communication for Healthcare program, I feel confident
and would like to take on more challenges and responsibilities with
regards to being a healthcare professional in Canada.”
CHP Participant
Student Testimonials
“The engineering class is very good, informative and friendly. It is great to
learn about the Canadian work environment and culture. It is a good
chance to talk with senior engineers in various fields and learn from their
experiences in their own countries.”
OCSE Participant