Transcript Please read this before using presentation  This presentation is based on content presented at the 2008 Mines Safety Roadshow held in October.

Please read this before using presentation

This presentation is based on content presented at the
2008 Mines Safety Roadshow held in October 2008

It is made available for non-commercial use (e.g. toolbox
meetings) subject to the condition that the PowerPoint file
is not altered without permission from Resources Safety

Supporting resources, such as brochures and posters, are
available from Resources Safety

For resources, information or clarification, please contact:
[email protected]
or visit
www.docep.wa.gov.au/ResourcesSafety
Department of Consumer
and Employment Protection
Resources Safety
1
Toolbox presentation: Effective consultation
What is consultation?


Process by which management discusses the
development of systems, policies, practices and issues of
mutual concern with employees or their representatives
Does not remove right of managers to manage – but does
oblige them to seek and consider employees’ views on
issues affecting workers before decisions are taken

Two-way communication rather than directives

Reaches an outcome that is satisfactory to all parties, and
moves towards a safer and healthier work environment
Department of Consumer
and Employment Protection
Resources Safety
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How to consult
Planning to
achieve
acceptable
outcome
Department of Consumer
and Employment Protection
Resources Safety
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How to consult
Nature of issue?
Whose issue is it?
Is it manageable?
Department of Consumer
and Employment Protection
Resources Safety
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How to consult
Who may affect or be affected
by this issue?
Other workgroups?
Contractors?
Involve SHReps?
Involve S&H committee?
Involve head office?
Department of Consumer
and Employment Protection
Resources Safety
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How to consult
Is objective well defined?
What do you want to achieve?
Department of Consumer
and Employment Protection
Resources Safety
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How to consult
Are skills and knowledge of
all stakeholders sufficient?
What about communication skills?
Is timing realistic?
Is a budget required?
Avoid information overload
Department of Consumer
and Employment Protection
Resources Safety
8
How to consult
Does it suit structure and culture
of organisation or group?
Formal versus informal
Department of Consumer
and Employment Protection
Resources Safety
9
Types of consultation

Formal

Informal

Importance of recording process and results, and
reviewing and monitoring
Department of Consumer
and Employment Protection
Resources Safety
10
Challenges

Aggression

Passivity
Department of Consumer
and Employment Protection
Resources Safety
11
Resolving issues
Having
problems?
Go to mining
FAQs page
Department of Consumer
and Employment Protection
Resources Safety
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Ken Woodward, “Lessons from a Blind School”
“The single biggest problem in communication is
the illusion that it has taken place at all.”
Department of Consumer
and Employment Protection
Resources Safety
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